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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.8K ratings25.6K reviews
  1. 5 stars86% (22.2K)
  2. 4 stars12% (3,101)
  3. 3 stars1% (283)
  4. 2 stars0% (82)
  5. 1 star1% (191)

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Showing 4,031-4,040 of 25,686 reviews
Jan 31, 2024
Ryan M
4 out of 5 stars
4 out of 5 stars review

Great, versatile generator with wonderful features

This Westinghouse generator is a very powerful generator with a lot of versatility. I really like the opportunity to be able to use two different fuels (and potentially a third with a modification) to power my home in an emergency situation. Additionally, this generator carries a lot of affirming reviews online, which further adds to its reliability. Many of the unique features, product support/manuals, and attention to detail noted on this review page made this a great purchase. All this being said, however, I've only really run my generator to make sure that it's working because I haven't had to use it in an emergency yet. Though I really do like this generator and it does have favorable reviews, I still ran into issues when I first started it. Part of this is my fault, but I didn't run it when I first received it. I put gasoline in it and started it a few months after my purchase, and it wouldn't start. Because my family was moving and I focused on other priorities (again, my fault), I didn’t call support until just over one year after purchase, and I wasn’t able to get it serviced under a full warranty. However, I was able to reach a compromise with the helpful representative, and I got new replacement parts (a carburetor) sent to me for free that I then installed with help videos from a few different sources. The representative was helpful, and I thought their customer service/ticketing system was helpful as well. After the installation of a new carb (which is can be a common issue from post-factory shipment and storage), the generator ran like a champ. In summary, this is a great generator that I got at a great price, and I think it will prove very useful in an emergency situation. However, I would recommend starting it shortly after purchase to make sure you can resolve any issues before the warranty expires. The company will definitely work with you; they stand by their products.

Review from westinghouse.com
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Mar 27, 2020
Tex R
5 out of 5 stars
5 out of 5 stars review

Great Product

Recently purchased a portable home generator and was very happy with my selection of the WGen9500DF. It was very easy to understand and the duel fuel type is perfect for my needs. I was able to get the generator up and running in 20 minutes from the removal from the box. This should allow me to run most of the necessary items in my house should we loose power. The unit was very quiet compared to other generators I have used. I hope that I will not have a need for it soon, but I feel better knowing that when the time comes I will have the means to keep my home running.

Review from westinghouse.com
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Jun 2, 2021
David S.
5 out of 5 stars
5 out of 5 stars review

So far so good

I bought this a couple of weeks ago and so far it has worked well. I live in Florida so I am getting ready for Hurricane season and it has performed great. A couple of test runs on both propane and gas and i cannot tell the difference. I wired the 50 amp connector to my inside panel and it can run everything.

Review from westinghouse.com
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Jul 17, 2023
A bearded fellow
5 out of 5 stars
5 out of 5 stars review

Dual Fuel reliability

YES!! Dual Fuel!!!!!!!! I purchased this with the peace of mind knowing that I can use GASOLINE or PROPANE. I KEEP 15 gallons of gasoline on hand and 3 20 pound propane tanks. I live In Michigan and the infrastructure with DTE is HORRIBLE we lose power 3-4 times a year. It powers my entire 2200 sq. ft. home and AC unit with all LED lights, and l have a pool. Why I waited until my kids were older I don’t know!! I no longer have to zip tie the refrigerator door handles…100% peace of mind. I chose the portable in case/when we move it goes with us. The moving handle is easy to use. I’m strong and by myself I can lift it up 1 8” step and 1 4” and 6” step, a small block ramp would make it easier. Shoes nicely in the garage under my bench. Hook up is easy. Push button, pull start or Key Fob. Also Westinghouse uses a CAST IRON ENGINE block which made me choose it, Heavy Duty motors last way longer than others. Full Synthetic oil is all I’ll ever use, good maintenance schedule and care. This generator will go to my kids one day.

Review from westinghouse.com
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Oct 10, 2021
ThePave
5 out of 5 stars
5 out of 5 stars review

Great Features

I just purchased this generator last month. I've only tested it, no power outages yet. I had propane company run a line to the end of my garage; it has a quick connect hose and a transfer switch in the same area. Generator is not as big as I pictured, heavy, but very easy to move around with fold down handles. Started up right away with propane line, haven't tried it with gasoline - this will be a long time use fuel for me. Very happy with it. Not nearly as loud as I thought, key fob start works great. Definitely recommend.

Review from westinghouse.com
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Oct 24, 2024
ZanChil01
5 out of 5 stars
5 out of 5 stars review

All the features, and then some!

Purchased it right after Hurricane Helene. We ran a 4500 watt unit that was enough to power lights and tv's, but not enough to add 50 amp capabilities. Received this generator, added oil, it fired right up! It will run through break-in period this weekend. I have no doubt she will run our entire home! Thank you Westinghouse

Review from westinghouse.com
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Aug 3, 2021
ghjanc
5 out of 5 stars
5 out of 5 stars review

Love the Options

We bought this to be a stand by generator for occasional and emergency use for power outages in our area. We liked the ability to use either gas or propane as in the long run, with only occasional use, we hope the propane will add life of the generator and lower the maintenance worries a bit. The wheels were included and easy to attach and the cage makes it a two man lifting job. (We have two locations and have to transport it by truck back and forth). So far, happy with it!

Review from westinghouse.com
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Oct 21, 2021
Mikey44
5 out of 5 stars
5 out of 5 stars review

As advertised

Received the generator in a nicely packaged box. Only a couple small visual defects, did not impact the function of the generator. Setup (assembly, adding oil, reading setup and start steps) only took about 15 minutes and was very simple. Overall a great product

Review from westinghouse.com
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Oct 2, 2020
Dave76687
5 out of 5 stars
5 out of 5 stars review

Works Beautifully,

I’ve run this generator through its paces, including different loads and switching fuels in midstream. It’s responsive. It’s easy to start on either fuel. It switches smoothly between fuels while running. I couldn’t ask for anything better I believe.

Review from westinghouse.com
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Nov 6, 2021
Billl61
5 out of 5 stars
5 out of 5 stars review

Great unit

A nice looking unit, after a lot of research and reading reviews. I decided on the Westinghouse generator as its dual fuel capabilities, remote start and big enough to power my house. When it arrived, very minimal assembly required it started right up on propane. Now I have a piece of mind if we have a power outage.

Review from westinghouse.com
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