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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.9K ratings25.8K reviews
  1. 5 stars86% (22.3K)
  2. 4 stars12% (3,115)
  3. 3 stars1% (286)
  4. 2 stars0% (83)
  5. 1 star1% (192)

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Showing 3,381-3,390 of 25,805 reviews
Jan 9, 2022
Reviewer name: GW PA
5 out of 5 stars
5 out of 5 stars review

OUTSTANDING!

Purchased to power sub panel to be installed by licensed electrician. Arrived prior to electrician so I followed the included quick start guide to assemble and start the generator. Very easy, used key fob to start on gas, switched on the choke and it fired up immediately! Looking forward to the security of a back up for frequent power outages.

Review from westinghouse.com
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Aug 3, 2020
Reviewer name: ADubbs
5 out of 5 stars
5 out of 5 stars review

Highly Rated - Well Built

The unit was just delivered 2 days ago. The instructions are clear. The capability is excellent! Possibly the highest rated generator on the internet. Have it ready to go in case of emergency. Capable of running everything except our AC. Now that we have, we will probably never lose power again and that is worth it!

Review from westinghouse.com
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Jun 3, 2024
Reviewer name: ChefAaron
5 out of 5 stars
5 out of 5 stars review

Great generator

Tired of being without power no matter the season, I picked this one for Load size and previous reviews. It arrived fast and setup was easy. Fired up immediately. Love the remote start!! Be bonus is the dual fuel...I always have propane. Combined with cleaner running, this is the generator to get!

Review from westinghouse.com
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Feb 13, 2022
Reviewer name: Senor Reynard
5 out of 5 stars
5 out of 5 stars review

Just what i needed

i bought this after a four day blackout. It arrived in good shape. It takes about 15 minutes to set up including the wheels and connecting the battery. Started right up (be sure to turn the fuel valve on). Was surprised to find that it came with a battery charger...very handy.

Review from westinghouse.com
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Aug 27, 2024
Reviewer name: andres27
1 out of 5 stars
1 out of 5 stars review

Avoid or buy carburators or use only propane

It looks great for the first couple of months when you start it for 15 minutes/month but the day you really need it, like a year later, it won't start unless you use propane... or if by any chance it starts up once, it runs less than 5 seconds up and down like if the gas was bad and it shuts off. Then you search the web for answers and you find on forums that the carburator is a piece of crap on those units and need to be replaced in less than a year.

Review from westinghouse.com
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reply from eComm

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you. Thank you, Zach - Westinghouse

Jan 30, 2022
Reviewer name: nmyers314
4 out of 5 stars
4 out of 5 stars review

Features I was looking for

I unboxed it and assembly was easy. I followed all the starting instructions and it wouldn’t start. I made sure I followed all the directions. I’m glad I have friends and relatives who were able to assist me in getting it started. Had to unscrew the bolt on the carb bowl to burp it. Started fine after that.

Review from westinghouse.com
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Aug 2, 2020
Reviewer name: bhoov
5 out of 5 stars
5 out of 5 stars review

Awesome Generator Quick Set up

Extremely pleased with the purchase of this Generator. The quality and packaging is outstanding. I had the unit assembled and running on propane in 20 minutes. The electric start and dual fuel capabilities are two of the features that drew me to the purchase. I plan on using the generator for back-up power supply and will be installing a 10 circuit transfer switch to run part of our home during power outages.

Review from westinghouse.com
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Aug 30, 2021
Reviewer name: MRad5269
5 out of 5 stars
5 out of 5 stars review

Superior Quality

I have owned several generators while living most of my life on the Gulf Coast. The WGen9500DF is the top end of quality for portable generators. Dual fuel capability, db level and user friendly are just the tip of he iceberg for quality! I shopped and continued to compare features. No contest…Westinghouse WGen9500 DF is the winner!

Review from westinghouse.com
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Oct 21, 2024
Reviewer name: Jeroen
5 out of 5 stars
5 out of 5 stars review

Great dual fuel generator

I just got the generator delivered and it's the best one I've owned (replacing my old one for one I can hook up to my new 50 Amp generator hookup I had added to my electrical panel). Setup was easy and a quick trial run went effort less. The remote start is great as I normally only need the generator when its cold and snow or sleet brought down the powerlines. This saves me having to go out to stop / start the generator. I also love the dual fuel capability since it means I don't have to worry about cleaning any carburators.

Review from westinghouse.com
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Nov 19, 2020
Reviewer name: Russiet
4 out of 5 stars
4 out of 5 stars review

Fantastic, but...

You cannot use it as a standby generator. The RUN switch cannot be left in the run position with the motor off. If you do, the battery will run down. In the run position I'm told that a trickle charger should not be used. The big reason why I bought this was to avoid having to trudge outside in the middle of as snow storm to get it started. Granted, it then is just the flick of a switch and a push of a button, but I'm telling you, the snow and ice storms around here will require full winter garb before getting to the generator. On top of that, I'm recently disabled, leaving my wife to this task. Both she & I thought it was going to be started from inside. Major disappointment. Theoretically, I could hard wire a leg of the run switch to inside the house. Then I could control it all from inside. But, I'm sure Westinghouse will consider this a violation of sorts, and void the warranty. I'm having an electrician out to the house to get his opinion. What it comes down to is this: Why have a remote start key fob if you need to go to the generator first in order to use it? Now the good stuff. Once it's running and hooked into our transfer switch, it powers along without a hiccup. Well pump comes on, and the motor doesn't even hint at strain. The unit, for its weight, is relatively easy to roll around. Controls, outside of above mentioned obstacles, are well laid out and easy to understand. Dual Fuel. Ahhhh, very nice. In the future I will be running on a dedicated propane tank, but for now I'm on gasoline. The same electrician will be installing a service interrupt automatic transfer switch to replace my manual transfer switch. This is going to be great, once I figure a way around the fact that this generator can't be left in the power-up ready position. It is not a stand-by generator if you have to stand by it to make it run. What good is a remote start remote start if you have to walk to the generator first?. I'd like to see any one argue against that if you were in my shape. I can barely walk at this point.

Review from westinghouse.com
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