The product has to be good, but the support of the product Will have to be at same level to have a complete and overall great review, very happy with Westinghouse, buying their generator and experiencing how professional they are make feel I took the right buying decision by selecting their brand Thank you!!!!!

Just received the generator and it runs very well, started right up on propane. A little loud but normal for a generator this size. Easy to understand directions and the quality is good. They could have put better packing material because the box was damaged with some damage on the frame.

I bought this just in time before hurricane season really gets busy down here in South TEXAS. It exceeded expectations and powered the major components needed (AC, sump pump, refrigerator, lighting) when we do have any power outage for an extended period of time. I feel much more at ease knowing this generator will handle what we need in an emergency situation.

Unit is well made, easy to use and easy to roll around. Set up is quick and foolproof. Put unit on transfer switch and it runs all the essentials in the house. Noise level is lower than other brands my neighbors have. Feel really good doing into a power outage with this unit.

As a Florida Gulf Coast resident, reliable alternate power is extremely important. My generator arrived in excellent condition, with no external or concealed damage. It was well packaged and all parts were included. It is heavy for an old guy, but I was able to assemble it without much trouble. I hooked it up to propane and it started on the first attempt with the remote. My hope is that, except for routine maintenance, I never have to start it again.

I just received this generator and was pleased with all items supplied by the manufacturer. Good owners manual and clear instructions on everything but the oil level check. going to call customer service before operating just to be safe. Manual says not to screw in the fill cap to check oil level but the online manual says to screw in to get oil level. I put in the supplied oil and found it was not enough even with screwing in the oil cap. I'm sure this is something customer service can clear up quickly

I've used this generator for about 200 hours now; 90% on gasoline, 10% on propane. I have used it mainly on gasoline because the propane did not work for me at first because I had the wrong propane hose. Make sure you buy a hose with a regulator. The pros are the electric push button start, the remote key fob, the dual fuel capability, and the detachable wheels. Also, it starts reliably every single time with one push of the button. Continually, it provides adequate power for my needs. Rarely am I tripping the breaker. The cons include its weight, lack of an eco mode switch, its loudness, and its poor fuel consumption. It seems to be running at 240v at all times. I wish that it would know to only use 120v to save on fuel consumption. I wish that there was a secure attachment that could be used to lock the generator more easily rather than having to wrap a tow chain around it over and over. I'm going through like 5 gallons of gas in about 6 hours and that's ridiculous for me. All in all, if you need a generator with this much capability and power then by far it would be great for your needs. However, I do not need it for this use so I will be selling this item and buying a smaller, quieter generator.

I bought this generator to use as a full house backup power solution. I did a LOT of research on portable generators and nothing compared to this one when it came to features for the price combined with positive reviews. This generator had everything I was looking for including 12000 peak watts, around 10,000 running watts, dual fuel capability and a pushbutton start. It even came with one feature I wasn't looking for - the remote start capability. That's a nice to have feature that wasn't a requirement, but will certainly be nice to have. I also liked that it came with everything needed right out of the box, including oil with a funnel and a propane hose.

While I have not used the generator for its intended purpose as a power backup, the set up could not have been easier. After quickly installing the wheels and resting pads, all I had to do was add the oil, connect the battery and the propane before pushing the button on the key fob. It fired up immediately. I am also impressed that they include a battery charger that simply plugs into a port should you need to use it. Very impressed so far.

The WGen9500DFc has been a game-changer for my home backup needs. It starts easily on both gas and propane, runs quiet for its size, and powers everything I need—including AC, fridge, and lights—without issue. The remote start and fuel flexibility are great features. Highly recommend for peace of mind during outages.