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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,088)
  3. 3 stars1% (281)
  4. 2 stars0% (81)
  5. 1 star1% (191)
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Showing 221-230 of 25,572 reviews
Nov 24, 2025
Dr. Eyes
5 out of 5 stars review

EVEN MY WIFE CAN USE IT

I made my wife run through the process of checking oil, fuel, starting, stopping and stowing the generator. She was amazed at how easy it was! She was especially excited about the key fob. No need to even go outside in the storm, she can start the generator from inside. We haven't done more than a few test runs yet, but as they say, winter is coming......

Review from westinghouse.com
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Dec 1, 2025
MagnusK
5 out of 5 stars review

Great So Far!

I've been unable to get this set up due to circumstances beyond my control. The snow is on the ground and I cut open the box. Everything is clearly marked, assembly was quick. I attached the battery, put in the enclosed oil, attached it to a propane tank, and push the start button. It started. All very simple. It gives the impression of being a beast.

Review from westinghouse.com
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Oct 11, 2025
Jon Reed
5 out of 5 stars review

Portable Generator

I just purchased this unit. I am going to be installing a manual transfer switch. So far I am very happy with the unit. It was shipped earlier than expected. Absolutely no damage to the box or the unit. Set up instructions were straight forward and all parts were included.i am really looking forward to never using it, but having it for complete peace of mind. I should be able to power all the essentials in my home if needed.

Review from westinghouse.com
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Jan 16, 2022
Charles
1 out of 5 stars review

Do Not Buy.....DO NOT BE FOOLED BY OTHER REVIEWS!

Please read this review. I'm a honest guy. It will save you some time. I received this generator 2 weeks ago. After reading assembly and starting instructions, I put oil and gas in the generator. I pushed the self-starting button. It ran through four automatic crank cycles, so this is a total of 16 attempts to crank. On the 5th cycle, it finally started, so I let it run for 30 minutes since it is new. I turned it off as instructed. I waited 1 day to try it again, since I read on-line there are issues with starting it. On the second day, I used the automatically starting button again, it did start after 2 cracks, however, after 2 minutes it starting idling as if was getting ready to run out of gas and then after 2 minutes of running it shut off. I tried re-cranking several times with no success. I checked the spark plug to make sure it wasn't fouled. It was covered heavily in carbon dust. I cleaned it and put it back in. I tried several times automatically cracking and manually cranking, which by the way is very difficult due to the compression. I weigh 200lbs and work out. It was not easy to crank even with me using my body weight to crank. I also waited about 2 hours in case it was flooded, but it still didn't crank after a couple cycles which is 8 times of cracking. I called Westinghouse customer service, and they said that they would have someone call me back. It was 2:30pm. No one called me back. The next day, I went and got a new a spark plug. I put in the new spark plug with no success. I did read in the reviews that Westinghouse has horrible service. I would recommend to Sam's Club to stop carrying this product. I called them back again today at 3:00pm and gave them my reference number. Once again, they said that someone will call me. Then they asked that I need to provide a picture of the receipt and SN#, which I had already provided them. I then proceed to call Sam's Club customer service to ask for it to be returned. They are currently working with the 3rd party vendor and Westinghouse to get it returned. I'm hoping it will be resolved. This is why I purchased at Sam's Club due to the easy of returning products. There are issues with starting this unit. If it is this hard on the initial starts, it will be worse after the first year as it gets older. DO NOT BUY THIS PRODUCT!!!!!

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reply from Westinghouse

Hi Charles, thank you for your feedback. We are deeply sorry that your unit was not able to start consistently. I have forwarded your information to the quality control team to ensure that it doesn't happen to anyone else. If you still have not gotten any forward progress in your case please contact customercare@wpowereq.com with your contact info, case number, and the details surrounding your case and we will escalate your case. Thank you for originally choosing Westinghouse and hope that you give us another shot.

Dec 1, 2025
Happygamer
4 out of 5 stars review

Fast Start

Just purchased this item and haven't had time to really test it out. But easy set up and started right away. Have me very optimistic so far. Looking forward to having reliable power next outage. A bit larger than I thought and louder too, but not unreasonably so.

Review from westinghouse.com
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Jan 6, 2026
CF713
5 out of 5 stars review

Life saving Generator

I bought this generator in 2021 and has been great. It is now 2026 and I just started it up for maintenance and still turns on without hesitation as if it was still new. I have powered my whole house and it handled it without any problems. Best investment for emergencies.

Review from westinghouse.com
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Aug 7, 2021
Dolores
5 out of 5 stars review

Verified Purchase

Great buy!

Compact, versatile and priced right

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Mar 22, 2023
Tako
5 out of 5 stars review

Verified Purchase

new generator

easy to assemble have not used yet bought to prepare for hurricanes

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May 2, 2026
Fordman_89
5 out of 5 stars review

Bought this generator to run our house during power outages. We Havent had to use it yet. But the quality of the generator seems very good

Review from westinghouse.com
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Nov 12, 2024
James
5 out of 5 stars review

Verified Purchase

Received in perfect condition, easy setup, and after a review of manual , started up on propane on first try and ran perfectly.

Review from walmart.com
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