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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 2,131-2,140 of 25,583 reviews
Mar 19, 2021
Henley514
5 out of 5 stars review

Excellent generator

Love this generator! We bought it after Snovid-21. Easy setup and started on first try. Probably will never have another winter storm with multiple days of no electricity, but it’s great not to have to worry about it. It will probably get more use when spring/summer storms knock out our power.

Review from westinghouse.com
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Jan 15, 2025
Wrangler 27
5 out of 5 stars review

Reasonable price, great quality and features!

After doing a lot of research and comparing this with other name brand manufacturers, I landed on this. Reasonably priced, better power for the money, more features (love the remote start and auto choke) and seems really quality built! Tested only with LP gas so far as I will wait on gas fuel until it's needed during an outage. Keep carb clean, etc. As soon as it drew the LP, it fired right up. Ran it for 90 min so far on the break in. Turned it off several times to check re-starting and remote start. Fires right back up and tested the remote from 100ft away and with many walls in between...no problem! It's not quite but that's to be expected. So far I have only run (2) 300 watt work lights and (2) 1,250 watt heaters to start introducing a load for break in. Ran that 3,100 watts perfectly as one would expect. Will change oil after 5 hour break in to a synthetic 5W 30 and then give it a full load to test. Side note: if you are wanting to start with a synthetic 5W 30, it does state to first use the provided 10W 30 for break in purposes. So far, very happy with the generator and quality. Neighbor now buying the same unit.

Review from westinghouse.com
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Aug 8, 2020
PaulCentralJersey
5 out of 5 stars review

Easy Set up and solid build

Bought it as a back up to power the house essentials. Propane option and remote start make it easy to operate. Started at the first try w/o any problem. I am happy with the purchase and would recommend it. appears to be a solid build as expected (i did a lot of research prior to making the purchase)

Review from westinghouse.com
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Aug 29, 2021
MonicaWI
5 out of 5 stars review

Comes complete and ready to go!

After researching and seeing other brands, I decided to get the Westinghouse WGEN9500DF and am impressed! The unit was well packaged and needed minimal set-up. Everything was included… which is not with a lot of others. Love the handle and how easy it is to roll and move and store! Fired up and did a moderate test with freezer and well pump load. Very confident with this purchase that when and if I need it - whether with my propane or gasoline - I will have power!

Review from westinghouse.com
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Nov 1, 2024
Nighthawk1
5 out of 5 stars review

WGEN 9500

Purchased in late 2023, but had not needed to use the unit for a true power outage unit last week. The WGEN 9500 took the entire load of my home with heat pump unit running and did not skip a beat. Had not had it on trickle charge at all for past 5 weeks, but battery still cranked and unit started on second try. Using propane only so far. Like the machine. A bit heavy to move around, but solid.

Review from westinghouse.com
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Mar 24, 2022
Ltullo
5 out of 5 stars review

Great Generator

I just purchased and did a trial run. It was an easy set up and I was able to run my 4 ton AC and air handler, several lights, two refrigerators, garage doors, some receptacles, and one electric burner on cooktop. My hot water heater drew too much amperage, so if I need to use that, I would just need to switch off the AC for a little bit. Total amperage on A phase was 35 amps and total amperage on B phase was 25 amps. With a 40 amp generator main breaker, I still have a little room left to turn a few more things on.

Review from westinghouse.com
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Apr 12, 2020
seapea
5 out of 5 stars review

Easy setup

Was easy to setup for both propane and gas use. Although certainly not quiet, it was quieter than I expected. Compact for its power. Weighs a lot, but I already knew that when purchasing, and I find that it is easier than expected to roll around given its weight.

Review from westinghouse.com
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Oct 22, 2022
aedoman
3 out of 5 stars review

would not start at first test run

Out of the box it would not run. Fortunately I'm a mechanic. Testing showed we were getting fuel to the float bowl and the fuel shut off solenoid at the carburetor was not letting fuel in. After testing wires, found a loose plug. Fixed the wires and now it runs great.

Review from westinghouse.com
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reply from Customer Care

Thanks for your review. Please do not hesitate to contact us at support if you have any questions or needs.

May 31, 2022
JKRN73
4 out of 5 stars review

Great Machine, Good Customer Service, But....

Out of the box the machine was as advertised and looked amazing. The set up was easy and the instructions were clear and easy to follow. The price and features of this unit are amazing, Great Value! Now that it is running I am very satisfied. Here is where the "But" comes in. The issue I had was that it wouldn't start. I read many of the reviews and it seems to be a common problem. I called customer service and the agent gave me two suggestions, to add a little more oil so it is in the middle of the acceptable range on the dipstick, and to remove the solenoid off the bottom of the carburetor and make sure the needle is moving freely. Despite the fact that the process to removing the solenoid was a labor intensive and frustrating process, the two suggestions did the trick and it started right up. Once running it performs beautifully. But, having to do all this was a bit time consuming and frustrating. I would suggest that anyone purchasing this unit, and I DO RECOMMEND YOU DO! Make sure it is running well before you go out and try to get it going in the field or during an emergency.

Review from westinghouse.com
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Dec 19, 2021
necook
5 out of 5 stars review

Entering Winter with Confidence

I bought this generator in preparation for this winter. It was easy to assemble the wheels and feet. I attached a propane tank. It started right up with ease. Though I hope we won't have the type of winter we had last year, it is so nice to have this generator in case of emergencies.

Review from westinghouse.com
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