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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
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25.8K ratings25.6K reviews
  1. 5 stars86% (22.2K)
  2. 4 stars12% (3,097)
  3. 3 stars1% (282)
  4. 2 stars0% (82)
  5. 1 star1% (191)

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Showing 1,471-1,480 of 25,670 reviews
Jun 13, 2022
Davenel
4 out of 5 stars review

It's high tech and quality built

Just got it less than a week ago haven't really tried it out a lot yet but it runs great and it's nice and quiet bought it for power outages from storms hopefully won't need it for a long period of time but it's nice to have when you need it the most

Review from westinghouse.com
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Sep 30, 2021
RobC_TX
4 out of 5 stars review

Dual Fuel with user friendly features

I liked the idea of a dual fuel generator, but was really pleased with the extras such as remote start and a multifunction display for engine hours, maintenance and other key information. Assembly was easy as well as understanding the controls. The generator started on the first attempt using the push button and then again with the remote. It also included the propane connection and a small tool kit. I'd give it 5 stars, but I'd like other handle options so it could be tilted like a hand truck/dolly. I'm also skeptical of the durability of the included wheels. I'll probably replace them with slightly larger diameter ones and new bolt feet in front to keep it level.

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Aug 10, 2021
Jim261
5 out of 5 stars review

Solid generator for home backup

Did a lot of research to find a replacement for my 20 year old generator. The Westinghouse 9500df is top of the line for a home backup and construction use. Trickle charger for the battery, gas regulator and line, wheels and transport handle, all included in the package.

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Feb 12, 2025
StuBeDoBeDoo
5 out of 5 stars review

My first generator

I've moved to a new home that may have extended power outages, so I had my electrician wire te house for a generator and I purchased this one. It powers my furnace, well pump, refrigerator and some lights. I like that it uses propane. It weighs 212 pounds so it took some work to get it out of my car! Ii is easy to move after you add the tires. I found the instructions clunky. How many times do they have to tell you not to run it inside! I appreciated that my electrician was here to help me understand the instructions. I also had to call the 800 # for clarification on what the instructions were saying. They were helpful and I appreciated that a human being answered!

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Aug 30, 2024
MI-Man
4 out of 5 stars review

Nice Machine - Poor documentation

I bought this generator during a recent power outage and used for approximately 6hrs. It was easy to assemble and I didn't see any damage or missing parts. Once assembled and full of fuel, it started and ran flawlessly all through the break-in period. So far I'm very happy with the machine itself, however I have complaints with the documentation that came with the machine. The remote start feature is neat, but seems pointless considering the manual states the generator should be started before any loads are hooked up. So why would I remote start it, just to then plug things in? Seems pointless but doesn't negatively affect operation so it's fine. First of all, owners manual has a lot of issues with product feature descriptions. The manual mentions "ECO switch" in one paragraph, but the images of the machine with labels doesn't show the ECO switch anywhere. Normally if it's an optional feature, the manual will say something like "if equipped" but this one doesn't say that. It just talks about features as if the machine has them, yet it doesn't. Or maybe it does but it's not labeled correctly??? Also, on one page the manual states fuel capacity is 1.1 gallons, on another page it says 6.6 gallons. Obviously 1.1 gallons is wrong, but I can't help but wonder if it's supposed to be something else? The manual doesn't say engine oil capacity anywhere, so I suspect the 1.1 gallon fuel capacity is supposed to say 1.1qt of oil. The manual also mentions the smart switch connector, but as zero description of what it is or what it's for. I assumed it's for optional equipment, but what? Why can't the manual say something about it? I had to look online to figure out what it was for. Overall, the owners manual is vague at best and leaves a lot of questioning. I'm mechanically inclined and have used generators in the past, but for someone with no generator experience, you'll want a lot better description and operation than what this provides. It would seem the owners manual was written by someone who's never seen the machine or used it. Overall, great machine, poor documentation.

Review from westinghouse.com
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Oct 3, 2024
Cablejack
5 out of 5 stars review

EASY TO GET GOING FOR A NOVICE

We have been living in the forest for 9 years and decided it was time for backup power. After lots of research online and YouTube videos we chose this model because of ease of use and the ability to attach it to our current fuse box of ease of use. We have gotten it started and ran the trial break in period and by following the directions it went well. Not always easy with us. (lol) We have an electrician coming to help us out with that. Our hope it to never need to use it but this generator will be there when we need it. The dual fuel is helpful, we use propane a lot and the gas option is great for better power.

Review from westinghouse.com
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Sep 17, 2021
RAH21
5 out of 5 stars review

Great Find

I just purchased this generator, after extensive looking. I can not tell you how happy I am with the purchase. It was well packed, the manual is well written, and it works as advertised. The very first day I used it for half a day while building my new home with out a hitch. This is a great generator.

Review from westinghouse.com
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Oct 8, 2024
Pet13
5 out of 5 stars review

Great generator

Tis is our second Westinghouse Generator. We had the same one when we lived in Michigan and had it wired to the fuse box. It ran everything that we needed during power outages. Now we live in Florida and the power went out during Hurricane Helene and we did not have a generator. Ordered this right after. Just got and now hurricane Milton is almost here. Pretty sure this will come in handy.

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Nov 7, 2024
SlyM
5 out of 5 stars review

Product review

This product is amazing. I have to buy this product to have a power source of emergency in case of power failure. Easy to use, powerful and powerful. Easy to start. The remote control is very useful for starting and stopping while staying in the shelter. The noise of the engine is less loud than I expected. The fact that it can be used with 2 types of fuel, gasoline and propane offers a lot of flexibility and alternative solution. I shop long time before stopping my choice but I do not regret it. I roconmmande without hesitation this generator.

Review from westinghouse.com
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Aug 30, 2022
budly4u
5 out of 5 stars review

Great Generator!

Westinghouse WGen9500 Home Backup Portable Generator, 12500 Peak Watts This came well packaged and looking great right out of the box. Easy to put together and function. I was impressed with the quality of the materials used and attention to detail. The battery comes with a charger, but the battery was ready to go once I finished the quick start guide. Initially I hooked it up to a 20lb propane (LPG) tank, and it fired up on the first press of the start button. Disconnected the propane and put 2 gallons of gas in. Started up perfectly on the gasoline. I then plugged in a few power tools and it had plenty of power. Finally, with regard to noise level, this is a large generator that operates on average about 70-75 decibels about the equivalent of a lawn mower if you are standing next to it, as do most generators in this class. I could not be more pleased with this generator.

Review from westinghouse.com
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