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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.9K ratings25.7K reviews
  1. 5 stars86% (22.3K)
  2. 4 stars12% (3,112)
  3. 3 stars1% (286)
  4. 2 stars0% (83)
  5. 1 star1% (192)

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Showing 1,471-1,480 of 25,797 reviews
Dec 24, 2024
Reviewer name: JJRJ
3 out of 5 stars
3 out of 5 stars review

Overall Good- battery has died 2x

Overall have been pleased with this unit’s features, but as the title states the battery has discharged completely twice in one month ( have owned 1 month) this renders the remote start useless. Either the internal charger isn’t doing its job properly or the battery is a bad one. Is it a deal killer? No, but the remote was one of the main considerations in buying this model. Having to charge the battery on a unit this new is ridiculous though. If this issue hadn’t been happening, would give 5 stars.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
reply from eComm

Hi, Thank you for your review. We are deeply sorry to hear about the challenges you've faced with your unit. Thank you for taking the time to share your feedback with us, as it helps us identify areas for improvement. Please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to assist you. Thanks, Sydney, Westinghouse

Nov 22, 2023
Reviewer name: CDemay
5 out of 5 stars
5 out of 5 stars review

Excellent Generator

Just Purchased a Westinghouse WGen9500DF, Shipping was great, arrived undamaged in perfect shape via Pitt Ohio. Setup was very easy, just install the wheels, stands, and add oil. Started right up on propane and runs great. It’s quieter than I was expecting which is a plus. I would recommend this generator to anyone looking for a portable home backup in case of power loss, will run my whole 1,100sq. Ft home.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Oct 8, 2023
Reviewer name: Lilygg
5 out of 5 stars
5 out of 5 stars review

Great machine!

Just received the generator. Easy assembly and started perfect first time. The remote start is a great feature and very convenient for me and my elderly mother. Look forward to many years of confident use during Florida's hurricane seasons. I strongly recommend this product!

Review from westinghouse.com
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Jul 15, 2023
Reviewer name: Mikey1978
5 out of 5 stars
5 out of 5 stars review

Lots of features!

We've been having frequent power outages, and I needed a portable generator to help get us through. I've used other brands and different types of generators and so I have some experience with this type of product. We did quite a bit of research (and some math), and decided to purchase this particular generator. So far I'm impressed with the features this unit has. The build quality is very good, and the feet and wheels were easy to install. You probably own a set of wrenches, but they include one for the bolts and the oil drain plug anyway, which is nice. The manual is also well written, with good illustrations and instructions, including how to set the valve lash. Pretty rare in this day and age, and most appreciated. The generator starts easily both with the recoil rope, and with the remote start. I like how many outlets they provide, which helps you use all the available power if you don't hook it up to your house. I also appreciate that they installed a battery charger port and included the charger! That's a nice touch, and means that this generator is ready to go straight out of the box with nothing extra to buy. All I needed to do was add the included oil, add fuel, connect the battery, set the choke (only for a manual start, but don't forget this step!), and pull the recoil starter rope. The running generator charges the battery, and after that both the start button and remote start worked perfectly. The remote start fob worked from up to about 30 feet away, and also worked from inside my house. The day after it arrived we lost power for a few hours into the night. I used this generator to power our fridge and freezers, as well as a few lights. Not much of a challenge for a 9500 watt generator, but it worked flawlessly. Next I will try running my welder on the 240v/50a plug and see how it does. We plan to connect thus to our house with an interlock kit.

Review from westinghouse.com
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Apr 14, 2024
Reviewer name: TonyofCincy
5 out of 5 stars
5 out of 5 stars review

An excellent value and I highly recommend it.

After a lot of research, this generator provided the power I wanted, at the price I wanted to pay. This is a heavy duty, compact machine that weighs over 200 lbs but is easy enough to maneuver after the handle and wheels are installed. Dual fuel option and the remote start make this even better. I would absolutely buy this again!

Review from westinghouse.com
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Nov 19, 2020
Reviewer name: barry54
5 out of 5 stars
5 out of 5 stars review

Great Features and Price

I received my generator yesterday, it was very easy to unpack, very little to put together wheels and mounting feet. Right out of the box I hooked up to propane and pushed the remote and it started up. I purchased this one for all the features it has. Easy to understand. I'm going to enjoy this unit.

Review from westinghouse.com
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Aug 10, 2020
Reviewer name: Aquatarkus
4 out of 5 stars
4 out of 5 stars review

So Far So Good.Fired up WGEN9500DF. Time Will Tell

I bought this in late July. It came on a wood pallet. Delivery was smooth through a trucking company to my residential home. It was delivered by a truck with a lift gate on the back of the truck on 8.6.2020. It was wheeled up by pallet jack into the garage. I just recently put on the tires and assembled it, followed the instructions with a friend here, battery, oil, etc. to give its first test run on Propane gas, only. On 8.8.20, we fired up without a problem. I ran it for about 40 minutes. I turned it on and off a few times at the end of the run and tried all 3 different start types (button, key fob remote, and the choke), which all worked. So far, so good after 1 week of ownership. So Far So Good. The volume isn't that bad once you get inside the house. You want some distance between the generator when running and the structure or vehicle you would be inside nearby. Time will tell if there are any issues when it is used again.

Review from westinghouse.com
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Nov 24, 2022
Reviewer name: Southern miner
5 out of 5 stars
5 out of 5 stars review

Excellent features

I purchased this less than a month ago, but it is a good quality generator. The propane burns so much cleaner than gas. Just put the wheels on, filled it up with oil provided and attached the propane. Pushed the start button on fob and it fired right up. Very pleased.

Review from westinghouse.com
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Jan 30, 2024
Reviewer name: norm91
5 out of 5 stars
5 out of 5 stars review

Great features - starts in COLD Temps

Great machine! Highly recommended by my electrician. Ive had it for 2 months, ran break-in period, testing periog with electrician, and subsequent test after 1month. It starts and runs well with full load at temps below -5 degrees C. Charges battery when not inuse. Runs on gas and propane. Controls are straightforward and easy to operate. Easy to move around and position. I live in rural Quebec with cold winters and power outages, and I am very happy with this generator.

Review from westinghouse.com
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Jun 20, 2022
Reviewer name: rick54
5 out of 5 stars
5 out of 5 stars review

Exactly what I was looking for

Bought this just at the beginning of hurricane season. Right out of the box, hooked it up to a propane tank & started it up. Purred like a kitten. Working on getting the electrical box replaced on this 50 year old house & getting the hook up set for the generator. It's a relief to have power backup, just in case! Peace of mind is priceless!

Review from westinghouse.com
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