Motor broke within 3 months. Within 3 months of purchase, the cable that connects to one of the motors had come unsoldered and is unable to be fixed. It was a lot of grief and moving the heavy frame around to try to troubleshoot. Sam's Club will take the frame back for return or replacement, but then I have to pay people (again) to move the heavy frame up stairs. I still have the broken frame because I can't decide whether to exchange it, wondering if I'll get another defective one.

The bed is very comfortable but you definitely need at least 2 strong people to put it in place. The only drawback was that the massage feature was so strong it caused little crystals in my inner ear to come loose and caused severe vertigo. It is a good purchase even if the massage feature cannot be used.

My only complaint is that the poor fedex guy had to get this to my porch by himself. I feel terrible about that because it’s HEAVY. You will need help to set it up but once it’s in, assembly is super easy. It’s now my favorite piece of furniture. I make excuses to go get in bed. I’m turning into Charlie and the chocolate factories grandparents. How did I live without this?? Buy this base. I never write reviews. I’m so happy I bought this.

I plan on updating this review one day when this problem is fixed to keep it as it's high reputation it should deserve as it has great features for it's price; but only when the QA threading leg issue is fixed. Reason for 1 star is NOT because I got a defect, it happens, it's due to the fact I have read multiple reviews from months and months ago with the same issue. The manufactured date on my frame is just a few months back so it still isn't resolved or checked before packaging. You get 6 legs and 6 holes to put them in. 2 of the holes take any of the 6 legs with no issues, 4 of the holes are not drilled out right or have a wrong sized or coarse threaded nut in them. You can either force them thru, retap them or exchange, I sadly only got 3 forced thru and the 4th one is just pure stripped. If this were a TV stand or something that didn't move I'd keep it, but since this is a bed to be slept on for ~10 years, a moving bed at that; I do not feel safe with the one main middle leg wobbly. I do feel bad for Sams club having to ship out a new one and paying to take back the old as this is clearly a manufactures defect. I contacted the manufacture SouthBay International, who imports it, directly thru email 4 days ago and have yet to get a reply, I guess they just take it as acceptable losses, despite it being such an easy fix/check. I think it has not been fixed yet as quite a few people with this issue retap their holes instead of exchanging it as defective so it's not as well reported; being that hundreds of pounds are on it and it moves, I don't want to take that risk. I would recommend buying it, knowing this risk, as it's price point is unbeatable. Knowing you can exchange without issue (it will take a few weeks to arrive). My 1 star is to hopefully get attention so the defect is fixed and Sams doesn't have to keep paying for the wasted shipping of defects.

I have plenty of good to say about this adjustable base. I love it! It is whisper quiet ... I can barely hear it when I raise or lower it, which pleasantly surprised me. High-quality product. I have hip pain that used to wake me at night, but since I programmed the base to a comfortable position, I have had no pain while sleeping. This adjustable base is so sturdy that my luxurious mattress is even more comfortable. Very heavy, but easy to set up. My 15-year-old queen bed frame fit perfectly around it. I took out the slats needed for a box spring and dismantled the frame to set the base in place. I thought I might have to use the headboard alone, but the foot board and side rails assembled perfectly to the headboard and around the base, with a little room to spare. No rubbing the bed frame when raising or lowering the base. The extra accessory for using emergency batteries to lower the base during a power outage was a nice surprise too. Two USB ports on each side of the bed made my new adjustable bed my favorite work-from-home space during the COVID-19 quarantine.

Very Nice!

I've had my bed for 2 months now & I love it. I will never go back to a regular flat bed... My only concern is that after only 2 months of daily use it went nuts on me. When I hit the button to raise or lower the foot area starts and stops and starts and stops... I can live with that... BUT, now the massage feature comes on randomly and ypu can't shut it off right away. It scared the daylights out of me lol... Imagine being sound asleep & being awaken by the vibrating bed. I thought the house was shaking & it was an earthquake lol... I didn't read anyone else with a similar issue on here. Maybe my foundation is the only one doing this. I will be sending this one back and exchanging it. I like it enough to give them another shot.

I have had this bed frame for several years and I absolutely love almost everything about it except the 'massage' feature. It's not massage it's vibration of varying intensity. I hate it and 99.995 out of 100 times that I touch the remote I hit the darn vibrate button, then it's a fight to find a button to turn it off. I sneeze the vibrate button gets pressed. I touch the side table, the vibrate button gets pressed. My cat lays beside me the vibrate button gets pressed. I'm scared my foundation is going to crumble much like the walls of Jericho. I am writing this review solely based on my irritation with how easy the vibrate button gets pressed and how annoying it is to try to get it to turn off. I'll never own one with 'massage' again, without a doubt!

Members Mark Premier Split King Adjustable Base. Zero clearance installation. I have a have a King storage bed with a base that is partly wood slats and part finished wood. I need a Split King adjustable base that was zero clearance, or could be used with no legs. The Samsclub.com online description of the Members Mark Premier Split King Adjustable is out of date. It indicates it is not compatible with zero clearance, but the manufacturer has upgraded the design and verified for me that they are shipping a zero clearance model. In the attached photo you can see that the bed fits and works on a storage bed or a sleigh bed design. The split king is shipped as 2 twin XL units. Each with its own remote. My twin XL mattresses were not due to arrive for several days, so I used the included synch cable so either remote adjusts both sides in unison. When the split mattresses are installed, I will remove the synch cable between the frames and the beds will operate independently with their own remote. The shipment was in two boxes. Heavy at around 100lbs each, I was able to get them in the house and up the stairs myself by putting the box on edge and rolling them end over end. When I got the the hardwood floor, placing the box on a blanket and dragging the blanket worked great. Up a flight of stairs by placing the top edge of the box on a stair and using the steps as a lever to rotate the box up (I looked like the flag raising at Iwo Jima lol). The legs and remotes are in bags wire tied to the inside of the frame. Be careful not to cut any wires when cutting the wire ties! Be aware before you position the unit on the bed frame that there are "Left" and "Right" units. To tell them apart look for the USB ports. The USB ports are on the outside edge of the frame. I was afraid that I would need to buy plywood to prevent the rollers from getting caught in the spaces between the slats. But the design anticipated slats and it operates perfectly with no legs. There is a flexible bracket intended to connect the two bed from separating. For zero clearance applications, I would NOT recommend using them. I wasted more time trying to get them to work. They are for floor applications with legs attached. There are velcro straps to wrap around the frame and the slats to secure them. Also included are wood screws of the perfect length to secure the two frames to the wood slats. Position the beds where you want them. Make sure to incline the feet before screwing the fame to the slats. If you have the foot of the unit too close the the bed's foot board it can block the free operation of the adjustable foot of the unit. Once securely screwed in I put the old king mattress on then attached the wire brackets that secure the mattress on the bottom of the unit. Doing this last allowed me to slide the (heavy) king mattress on from the bottom by myself without having to lift over the brackets. Love the bed, even before the split mattresses arrive! The head tilt is awesome. I can see the tv in the sweet spot of my variable lens glasses with dislocating my neck. The remote is simple and intuitive. I can't wait to get the individual twin xl mattresses installed so I don't have to sleep in the same configuration as my wife. (It will be a tough few nights). During several trips to the bathroom I was surprised to see there is an underbed night light. A soft blue color and not bright enough to notice from the bed. I will experiment tonight to see if it is turned on/off by a photo sensor or motion detector - or if it is on all the time. Love the USB ports. But like I mentioned, make sure you don't switch left and right units or you USB ports will wind up in the center of the bed and under the covers. Don't buy this for the vibrating massage feature. It works, but with 12" of mattress on top of the vibrating unit, it doesn't have a chance to be felt in a meaningful way. All in all I am extremely satisfied. Shipping was actually early (promised Saturday and it arrived on Wednesday (4 days early). Installation was easy once I got the boxes upstairs. I would have been done with the two units in an hour (30 minutes each) if I hadn't spent so much time trying to get the connecting brackets to work.

I have extreme back pain as I await a full spinal fusion. In addition I have sleep apnea and shoot the paint off the walls as my family says. This bed was delivered yesterday. I was able to set it up in under 15 minutes with only the help of my 10 year old child . For the first time in 2 years I was able to get a full nights sleep and so did everyone else because I didn’t snore!!! Game changer!