It was delivered by FedEx, the box was damage in some places upon delivery. The damages to the cardboard cause two ripped spots on the fabric and I received one damage leg. The manufacturer tape the box well, which is noticeable but FedEx handles the box with the platform bed inside rough. I call the manufacturer and Sam's. They were very helpful. They send another leg and offer to exchange the platform's base but I refuse. Customer service is great I made one phone call and my problem was resolve. My warranty will remain in place which is included in the price of the bed.The platform base has a built in massage for your head and feet, two USB ports on each side of the bed, wireless remote control. I love this bed. I wish I had it long time ago. I gave it a 5 star for the customer service after purchased and how great this bed is. I will never go back to the traditional bed. Thank you Sam's club.

For what I paid it was a very good purchase. I could have paid twice as much and got a better quality, but I didn't want to pay that much. I love the zero gravity option and reading in bed is much easier now. The vibration is a little loud but for the price, I am very happy. I am enjoying my new adjustable very much.

Works great! My only wish is that I had known that the split king option has the ability to function in unison as a regular king. Had I known I would have gotten this sooner to use with my king mattress. Then once I was ready to use two twin xl mattresses, I would have been set for that option. As it was, I waited to be able to afford the bases, new mattresses and new sheets all at once. This has worked well since my wife and I use very different settings at night. I could do without the massage feature, but otherwise no complaints.

This adjustable bed frame is perfect for my needs. As most reviewers have noted, it is very heavy, 170 pounds. My bedroom is on the second floor so I had to hire two men to carry it upstairs. They recommended that I take one side of my current bedframe off so the adjustable frame could slide right in. That was genius! I screwed on the 6 legs, checked that the wiring was all attached and attached the electrical cord to the back up battery box. It was very simple. It works great with my 12 inch foam mattress that also has a topper on it. I can feel the vibration from the massage settings and I can easily adjust the head and foot settings. I have year round allergies and need the head raised. It is so much better than trying to adjust a few pillows! I also liked how easy it was to change the height of the bed frame. I am very satisfied with this purchase.

This adjustable bed frame is wonderful. Can not believe the difference that it makes in getting a great night's sleep. Just a slight incline feet, legs and head. Just enough to make a little cradle. Now never wake up with stuff sore shoulders and neck. And don't get woken up by leg cramps either. Awesome purchase!

It worked wonderfully for the first year, then battery went out on the frame and even changing it out wouldn’t make the bed lift, vibrate or do anything it’s designed to do. It says there’s a 10 year limited warranty so we’ll see if this is actually honored. However, this product has been disappointing thus far. If it breaks with limited use after a little over a year. Im not impressed!

I happened to be an engineer. When this bed frame came in I examined it very close as the features it has for the price are many. So I looked at it and I thought well it must be a cheap design and construction well to my surprise it is constructed very well the design is excellent and the performance exceeds anything of you before. The head tilt looks like a charm and if you want this feature in the bed frame you're going to pay a lot of money, Sam Clubs provides it on a lower cost high quality adjustable frame. The vibration feature which other frames have that don't work very good it's also very excellent, it works and you can feel the three levels of vibration very well. I could go on but that's enough I just tell you if you're looking for an adjustable bed frame this Members Mark frame cannot be beat.

Bought two Twin XLs and although there were a few hiccups on delivery (FedEx changed the delivery date 3 times; messed up our timing in removing the old King mattress and box springs). Also, one of the two boxes was damaged enough to make a slit of 3-4" long on the fabric that wraps around the frame/structure of the base. Also, the motor for the back (not the pillow tilt) got affected as it works slow and makes a noise when operated. But that was due to damage during shipping as the other base is fantastic! - it works very smoothly at below average noise, the massage is absolutely wonderful, the response is outstanding (with the 1/8 min ON/OFF ratio, or 12.5% efficiency; ...most bases have a lower % which limits operating the motors in a more continuous fashion). The base seems very well built, and looking underneath you can see well designed parts and positioned perfectly. Is there any room for improvement? Of course, always, no matter what product it is, there are things that one can better. For example, 1) The leg rise range is quite small - they could have allowed a higher rise without, btw, adversely affecting anything 2) The pillow tilt too should be given a wider range (again, no additional cost or adversity by doing so) 3) Bottom, foot-side of mattress, when raised at max foot lift, creates a large gap (between the top surface of base structure and the bottom side of the mattress) - that creates a palpitating effect or springiness which is also exacerbated for short people (less weight is applied at the end of the mattress since feet do not reach all the way down to the bottom of the mattress). Perhaps a couple of straps can hold the bottom of the mattress tied to the base structure to avoid the vertical bouncing (something like SleepOne has in place on their bases) 4) The individual leg sections(of equal length) that make up the full leg could be made with different lengths and been provided with few extra sections of varying length so that the actual height of the base from the floor can be adjusted in smaller increments (instead of the current 3" length for each section) There are some other minute improvement details although not worth mentioning. But all in all, this base is well made, seems to use good parts (great 10-yr warranty), and is above average in design and performance. And if you factor in Sam's price? It is a steal !!!!!!

I bought a split king . This frame fit right into my exting bed replacing the box springs and it had connection parts that allowed the split frame to work as one unit so I got to use my existing soild king size foam matress. The best mind blowing thing is how sleeping in the zero gravity setting was total game changer for my lower back and hip issues best painless sleep Iv had in year. The only bad thing I can say is I wish I would have bought it sooner.

My only complaint is that the poor fedex guy had to get this to my porch by himself. I feel terrible about that because it’s HEAVY. You will need help to set it up but once it’s in, assembly is super easy. It’s now my favorite piece of furniture. I make excuses to go get in bed. I’m turning into Charlie and the chocolate factories grandparents. How did I live without this?? Buy this base. I never write reviews. I’m so happy I bought this.