Remote and bed wouldn’t pair. Owner’s manual did not match online version or the instructions given on the phone. It spoke of pushing the learn button on the motor, with a light indicating pairing. Then pressing the the learn button on the remote within two seconds. There were no buttons on the motor. (The picture on the included instructions and the picture on the online instructions were different.) There were two openings, no buttons or light indicator. The customer service rep I spoke with in the phone, said you needed a paper clip or pin to double click the learn button on the motor (similar to what to have to do to remove a SIM card from a cell phone). A new motor and remote were sent within 3 days and a technician came to my home and installed the new motor along with pairing the remote. The technician had to redo the wiring layout. When installed the same as the old motor, the foot wouldn’t raise, and the Zero G didn’t work. After multiple tries while using the remote, everything worked fine. He mentioned the new motor installed the opposite of the original.

I happened to be an engineer. When this bed frame came in I examined it very close as the features it has for the price are many. So I looked at it and I thought well it must be a cheap design and construction well to my surprise it is constructed very well the design is excellent and the performance exceeds anything of you before. The head tilt looks like a charm and if you want this feature in the bed frame you're going to pay a lot of money, Sam Clubs provides it on a lower cost high quality adjustable frame. The vibration feature which other frames have that don't work very good it's also very excellent, it works and you can feel the three levels of vibration very well. I could go on but that's enough I just tell you if you're looking for an adjustable bed frame this Members Mark frame cannot be beat.

I got it for recovery from a surgery and I need my feet elevated. I wish the foot would raise up about 20% higher. I use a couple of pillows to help, but it is much better than not having it. The vibrate massage is cool. It has 3 settings and can be separate for feet and head or all together. I'm enjoying sitting up, and love the zero gravity feature.

It was delivered by FedEx, the box was damage in some places upon delivery. The damages to the cardboard cause two ripped spots on the fabric and I received one damage leg. The manufacturer tape the box well, which is noticeable but FedEx handles the box with the platform bed inside rough. I call the manufacturer and Sam's. They were very helpful. They send another leg and offer to exchange the platform's base but I refuse. Customer service is great I made one phone call and my problem was resolve. My warranty will remain in place which is included in the price of the bed.The platform base has a built in massage for your head and feet, two USB ports on each side of the bed, wireless remote control. I love this bed. I wish I had it long time ago. I gave it a 5 star for the customer service after purchased and how great this bed is. I will never go back to the traditional bed. Thank you Sam's club.

Buy this base! Do not hesitate. My husband has had blood clots in his leg and had to put pillows to elevate his legs. But wow this base is awesome. We just elevate the foot to comfort. And he also has GERD. Elevate your head as few inches and it’s life changing. It’s also has USB plugs and vibrates!! The price is the best I’ve seen. Came fast!!

I love it! It is like a queen size recliner. I wanted a bed that allowed me to sleep with my head elevated due to heart burn, it helps! I have a problem with my leg and spend a lot of time with my leg elevated the bed works great. It is more comfortable to read in bed now. One only problem is my sheet comes off at the top but I can live with it.

We have a TempurPedic that we love, but I have to say we are impressed with this base. Super easy set up and all functions are nice. I read several other reviews about not being able to get the adjustable legs apart. We put them in the freezer for a few minutes, and they unscrewed easily.

Was purchased for our 88 year old mom. This bed with the mattress sits lower than we would like. The legs are made with a heavy plastic that screws into each other to make the bed higher or lowered. We would like to make it higher but are not sure of the sturdy and safety of the frame if made even higher.

I have been shopping for this bed for over a long time. Never thought about Sam’s, what a mistake. It’s been a few days now. This is the best sleep. All parts were included, no tools needed. The box arrived in good condition. Excepting value. Wise purchase. So far So goood. I hope it holds up to the 10 year warranty.

This bed does do all the things the ad says it will, it just does it on a very simple scale. The pillow tilt doesn't tilt the pillow so much as it raises the head of the bed a little more. My mattress is a foam mattress so it's compatible with this bed but when the foot is elevated, the mattress points straight up in the air - it would be helpful if there was a way to secure the mattress to the base so it bends like it's supposed to. The massage feature? Well, it vibrates the mattress so yes, you get a "massage". For the cost of this bed, yes, it does what it's supposed to. I would not pay a penny more than I did.