From the ordering process to the delivery everything went very smooth! It was delivered a lot sooner than expected. I received tracking info and shipping updates every step of the way. The price was great as well. I did a lot of research before actually landing on this bed. Looked at many beds that were a lot higher in price but did not offer the features that this one has! Pillow tiki, dual massage usb outlets just to mention a few. Absolutely LOVE the bed! Wasn’t one for massages but let me tell you! It is wonderful I’ve used it every night since I got the bed. To quote my daughter “sleeping flat is for lames”. This is one of the best investments I’ve made. So far so good. I would definitely recommend this bed and encourage folks to purchase it from Sam’s Club. As a matter of fact I bragged about it so much that a friend purchased the same one. Imagine that. Lol.

Love this bed and base. We shopped around for a couple weeks. Sam’s has the best value for the money. Heavy duty, works every which way, massage, all works great. Really like the part that curls up your head to watch TV. Delivered directly to house. Easy to set up. Best SLEEP I’ve had in years. Will be buying another for spare bedroom’s.

I got it for recovery from a surgery and I need my feet elevated. I wish the foot would raise up about 20% higher. I use a couple of pillows to help, but it is much better than not having it. The vibrate massage is cool. It has 3 settings and can be separate for feet and head or all together. I'm enjoying sitting up, and love the zero gravity feature.

This base is about 50-75% cheaper than the base from name brand bed stores. It also has more functions. Set up was simple, but you do need two people because of the weight. Likely going to buy a second base for our guest room bed. Love the four USB plugs (two each side).

So far (one month) the base has been very nice. No issues. My wife loves the massage features. Packaging and delivery were top notch. The remote has a button that returns everything to flat and turns off the massage. I love this feature as I will often go to sleep, wake up, and realize the back and legs are still up. One button and I'm back to sleep. Zzzzzzz.

I happened to be an engineer. When this bed frame came in I examined it very close as the features it has for the price are many. So I looked at it and I thought well it must be a cheap design and construction well to my surprise it is constructed very well the design is excellent and the performance exceeds anything of you before. The head tilt looks like a charm and if you want this feature in the bed frame you're going to pay a lot of money, Sam Clubs provides it on a lower cost high quality adjustable frame. The vibration feature which other frames have that don't work very good it's also very excellent, it works and you can feel the three levels of vibration very well. I could go on but that's enough I just tell you if you're looking for an adjustable bed frame this Members Mark frame cannot be beat.

I've only had the queen size for a couple of weeks but it has greatly helped with my respiratory problems while sleeping. Very heavy in the shipping box and delivery service would not bring it indoors.....so get some help when setting it up. BTW works with a sleep number mattress.

This adjustable bed frame is wonderful. Can not believe the difference that it makes in getting a great night's sleep. Just a slight incline feet, legs and head. Just enough to make a little cradle. Now never wake up with stuff sore shoulders and neck. And don't get woken up by leg cramps either. Awesome purchase!

Really enjoying this adjustable bed. Will never go back to a non adjustable bed. It was so easy to set up. And the fact that I can use my iPhone or iPad Bluetooth connection to adjust the bed is a great feature. I’m also enjoying the massage feature. Helps after doing workout.

Remote and bed wouldn’t pair. Owner’s manual did not match online version or the instructions given on the phone. It spoke of pushing the learn button on the motor, with a light indicating pairing. Then pressing the the learn button on the remote within two seconds. There were no buttons on the motor. (The picture on the included instructions and the picture on the online instructions were different.) There were two openings, no buttons or light indicator. The customer service rep I spoke with in the phone, said you needed a paper clip or pin to double click the learn button on the motor (similar to what to have to do to remove a SIM card from a cell phone). A new motor and remote were sent within 3 days and a technician came to my home and installed the new motor along with pairing the remote. The technician had to redo the wiring layout. When installed the same as the old motor, the foot wouldn’t raise, and the Zero G didn’t work. After multiple tries while using the remote, everything worked fine. He mentioned the new motor installed the opposite of the original.