Metal parts of my rotating composter were rusty and no more usable. I asked for spare parts (thinking by myself that it would be difficult). Customer service has been incredibly kind and efficient, offering a total warranty! I wish we had the same in France. Thank you

I've had my composter for several years and have enjoyed it's efficient and easy performance. The only complaint I have is quite similar to others listed ... the hinges and metal external parts rust and I've found no way (rust removal liquid, spray, etc.) to prevent it. At this point only one barrel is functional as the other barrel's lid will not open. The saving grace is that the customer service chat function was extremely easy to order replacement parts - I'm not thrilled with the cost of replacement parts but it's cheaper than replacing the barrels. Lifetime needs to find a better protective surface for all exposed metal pieces as it is truly IMPOSSIBLE to prevent rust when being used outside.

Like many reviews on here out hinges holding the door on rusted and broke rendering the composter unusable. That said, parts are on their way for free. I would not purchased the one we had as the parts do rust out, but would by a different model from this company. Composter has worked great, just need better parts(which they now have)

I purchased this at Costco about four years ago. Assembly was not too difficult, although I am pretty sure there was an error in the instructions because both barrels came out asymmetrically, meaning that the little handles that allow you to rotate the drums didn't fall at 90 degree angles. I installed the completed composter in my shed and it gave me good service for several years. However, the metal parts began to rust, and even frequent applications of spray oil could not keep the hinges and the latch from becoming inoperative. It's actually a pretty big hassle to replace the hardware even if it's sent under warranty because a) the fasteners are incredibly hard to remove (I had to drill out eight of mine), and b) Lifetime doesn't ship the fasteners with the new parts. C'mon; how hard would it have been to ship new SS or galvanized fasteners? Replacing the parts took over an hour, not including a trip to Ace Hardware to buy $9.00 of stainless steel machine screws. So, bottom line, it's a smart idea that is poorly executed. It also took over two weeks to get the replacement parts. This would rate five stars if they had made it right in the first place.

A local school gave this composter to me and it needed a little doctoring. I called to order some parts and they were promptly delivered, GRATIS! Great customer service. Keep the metal greased and oiled and the tool will do you well. Thank You Lifetime.

This device simply does not work and in not engineered to turn and hold any compost. I am an engineering professor and we would never have let this leave the design studio. The sides fall off, the band that holds the device together does not do its job, and the metal parts are made of metal that rusts... a silly design for something that is intended to be outside and get wet!

I had this Item for a few years but only used it for a year. The hinge on both barrels are rusted shut and cannot be used. I tried opening one side after oiling the hinge but cracked the barrel rendering it useless. I tried looking for the part number so I can order another hinge for the other side but can not find it on Lifetime site. I don't know why it's so hard to get the part as I am sure Lifetime knew that these parts would rust especially if you live near the California coast.

I bought this item 4 years ago and it is still in great condition. The bins are in constant use and hold up exceptionally well in the AZ desert. Recently one of the hinges on one of the bins was badly rusted & would no longer allow the bin to be opened. I contacted Lifetime to inquire about replacement hinges. I was extremely surprised and pleased that they sent me two replacement hinges at no cost and no shipping fee as a one-time courtesy! The hinges arrived promptly, was installed and the bin is back to perfect working order. Thank you so much for your excellent and responsive customer service excellence!

I have been using this for a couple of years, and the parts literally fall apart. When I contacted Lifetime they said that there was nothing they could do about it. Let me be clear, this was from normal use. The plastic pieces essentially fell apart.

I bought this for my wife and her garden thinking that it would be a great investment (which I believe it will be), however, this is NOT a product for beginners to try and assemble! The first part of the assembly is pretty straight forward. When you get to the part where you attach the legs to the composter bins, the difficulty begins. I called Lifetime Customer Service when I ran into a roadblock and the representative that I spoke with had actually assembled this item himself! I was shocked and appreciate the training that Lifetime invests in their folks. Anyway, after speaking with him, one of the biggest hurdles was crossed (apparently, there's a slight deviation in manufacturing in China vs. other contractors that make these for Lifetime). Once I got past that point, it was pretty easy to finish assembling the unit. You just have to be careful that you don't put the legs on the wrong side of the unit as wells as how they're attached inside of the barrels or you'll have to take it apart and reverse them. If Lifetime would modify their instruction book and videos (you can find visual assembly instructions on their website as well as YouTube), this product would be much easier to assemble. Overall, it's a great product and will be very useful during our growing season.