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Customer reviews for Midea Duo 10000 BTU DOE Portable Air Conditioner with Smart Inverter for
Midea Duo 10000 BTU DOE Portable Air Conditioner with Smart Inverter
4 out of 5 stars
stars
393 ratings242 reviews
  1. 5 stars62% (243)
  2. 4 stars13% (50)
  3. 3 stars6% (24)
  4. 2 stars5% (21)
  5. 1 star14% (55)

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Showing 1-10 of 242 reviews
May 31, 2026
Alex
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth buying

Works very well, installation not the easiest and the instructions are not the clearest.

Helpful?1R7ZAUUFJPMO13585924495
Aug 18, 2025
GRM
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not happy with AC or Sam's Club return policy.

Great AC, but not as portable as I though it might be. I have portable ACs in the past that could be wheeled around easily from room to room. This one is a bit heavy and cumbersome to set up to be truly portable. On the other hand, it cools great. Or at least it did until I made the connection to the included remote. I couldn't get the AC and the remote to work together well. I finally became frustrated, unplugged the AC, and took the batteries out of the remote to kill that connection so that I could operate the AC manually. I was not happy with that ordeal. I wanted to return it, since it was not exactly what I wanted, but I learned that there was only a 48 hour return period. Now, I'm stuck with an AC that I don't want. I'm a bit angry about that because it wasn't cheap. I won't be making purchases like this online from Sam's club again. I mean 48 hours? Really?

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello, GRM. Thanks for reviewing the Midea Duo 10000 BTU DOE Portable Air Conditioner. We apologize for any problems you've encountered with the unit. We'd love the opportunity to assist you, and can be contacted at Digitalsupport@midea.com. Have a great day! Midea Customer Support

Mar 25, 2026
Needitcold
2 out of 5 stars
2 out of 5 stars review

One year and it is downhill from then on

Worked really good for the first year cooling a 400 sq ft bedroom, at night time only during the hottest summer months. The second year the unit had a noticeable decline. It will drop the temp to 68 at the beginning of the night but will not be able to sustain that temp all night. I do think it also started to lag at the end of the first year as well. The first year it was really quiet and did get louder as the performance declined. A warranty claim may be successful but will likely cost as much as a new unit from what I have researched. Sam's club does have a satisfaction guarantee. NOTE: House AC is set at 72. Removable filters were always cleaned. Disassembled the outer case to clean and blow out the inside coils between the summers. The desired sleeping temperature is 65 in that closed room only. It can currently cool a 72 degree room to 70 degrees.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Needitcold, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We're sorry the unit's cooling performance deteriorated after a year of use. To better assist you in resolving the issue, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Jul 4, 2026
Duane
2 out of 5 stars
2 out of 5 stars review

Did not work for our 350 sq ft room

The rotating fan feature was nice and helped circulate the air, but it wasn't able to keep our approximately 350-square-foot room as cool as we had hoped. It did lower the temperature somewhat, but not enough to keep the room comfortably cool. It may work better in a smaller space, but it didn't meet our expectations for a room this size.

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reply from Midea Team

Hi Duane, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We're sorry to hear the unit did not cool effectively. To assist, please email us at digitalsupport@midea.com. Have a great day! ~Midea Customer Support

Jul 4, 2026
anonymous
2 out of 5 stars
2 out of 5 stars review

Not for use in a hot climate

I bought this unit in hopes of keeping my master bedroom 10° cooler than the rest of the house. I only use it at night and I’m only looking for the room to be 77°. I don’t think these are wild demands personally. This unit can’t count cope with it. It worked fine from March until late June, and then it abruptly stopped cooling the room. What it seems to do is run the compressor for 1.5 minutes and the air that it produces is cool. It’s around 70 which is cool in our hot climate. The problem is 1.5 minutes of cooling with another five minutes of the unit recovering and cooling down is never gonna get the room to 77. It’s never gonna get the room to 80 when it is 85 or 86 outside, that’s been what I’ve been observing with it. Also the side of the unit that is responsible for exhausting error the air that comes out that gets to about 130°. I just wonder if this thing is overheating either way it’s not gonna cool my room when it’s 100° outside and like I said I’m not looking for crazy levels of cool. I’m not looking for the room to be 70 or 60 or anything like that I’m just looking for like 77 to 80 it can’t do it. So if you’re in a warm climate like Texas, you’re gonna have to buy a different unit. I’ve had much cheaper offbrand units that have done much better job than this one has when it actually gets hot so it works until it’s actually hot and then it just dies.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello anonymous, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We apologize that your unit's cooling performance has decreased after just a few months of use. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Jun 14, 2026
Daniel
1 out of 5 stars
1 out of 5 stars review

Didn't last one month! Don't buy it!!

Worked fine until it didnt. I haven't had it for more than a month and the inside circuit board started glitching and kept resetting the air conditioner every 5 minutes. I performed a hard reset by unplugging the air conditioner from the outlet for a couple hours and RIP. Won't turn on. Now I have to disassemble the whole unit from the window and drag the heavy unit down two flight of stairs to load in to my car. Sams will refund me the money but since I paid for it at a discounted price I now have to pay full price because of the cheap quality of product. Absolutely horrible product. Biggest regret i made to buy a brand ive never heard of.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Daniel, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We apologize for the issue you're experiencing with your unit. For support or questions, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Jul 16, 2026
bonnie
1 out of 5 stars
1 out of 5 stars review

A connector piece connecting the hose to the window snapped just over 90 days from purchase, making the device ineligible for returns. Install was correctly done. Midea also would not cover the snapped piece as part of the warranty.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Bonnie, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We're sorry to hear that your exhaust hose broke and that your customer service experience was unsatisfactory. We'd love the opportunity to rectify the issue and hope you will contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

May 17, 2026
Smoke
1 out of 5 stars
1 out of 5 stars review

Item does not last; Deceptive Company on refunds

UPDATE, BUYER BEWARE: it is getting close to summer months and an FYI for potential buyers; I wrote a review on June of 2025 concerning this Midea product titled "Item does not last." Midea wrote a reply to contact us. I did, they requested a bunch of information about where, when, product %23,etc. I received an email from Midea saying they are pleased to inform me that a refund has been submitted for review and once accepted will take 14-21 business days to receive. In the mean time (it was very strange) i must have received at least 5 requests to send a POSITIVE review. (i wasn't going to send one until i received the refund, and then would give an updated review). I am glad i didn't, because it has 11 months and no refund yet. Very deceptive business. Demanding a positive review before we can see if they follow up on there promise. The item did not last, and they did not stand behind product or the promise of a refund which they initiated.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Smoke, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We're sorry to hear about the ongoing issues and the frustration caused by the delay in your refund. We'd love the opportunity to rectify the issue and hope you will contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Jul 6, 2026
MELISSA
1 out of 5 stars
1 out of 5 stars review

Avoid, worked great for 3 weeks

do yourself a favor and avoid this one. regardless of any good reviews. Bought 6/16/26, 3 weeks later leaking from the front despite being drained. now to haul this heavy thing back to the store.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello Melissa, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We're sorry your unit has experienced a leak. For support please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.

Jun 30, 2026
anonymous
1 out of 5 stars
1 out of 5 stars review

Incredibly disappointed

I bought this to cool a room that is 15’x10’ in a subbasement with a solid door. I have previously had a window AC unit that was 5000 BTU and it cooled the room very effectively. This unit is more than double that and yet it can’t even lower the temperature as well as my previous one. I’ve only had it about a month. I read all instructions, I follow maintenance and clean the filter daily and it still just does not cool as effectively as it claims to. In fact, it barely cools at all. I would be disappointed if this were a cheap product but at this price point I expected quality. I spent over $500 expecting it would keep my bedroom cool over the summer and it hasn’t been able to do that and it’s not even July. Currently it’s 82° outside and 77° in my room. I’m going to have to figure out how to return this unit and buy another one because we aren’t even at peak summer heat. I would recommend that nobody purchase this item.

Helpful?1R7ZAUUFJPMO13585924495
reply from Midea Team

Hello anonymous, thank you for reviewing our Midea Duo 10000 BTU DOE Portable Air Conditioner. We're sorry to hear that the unit hasn't met your expectations and that you're disappointed with its cooling performance. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support.