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Member ratings & reviews for
Member's Mark Avalon XL 4-Piece Deep Seating Set
4.1 out of 5 stars
stars
145 ratings67 reviews
  1. 5 stars64% (93)
  2. 4 stars12% (18)
  3. 3 stars7% (10)
  4. 2 stars3% (4)
  5. 1 star14% (20)

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Showing 31-40 of 67 reviews
Aug 8, 2020
Reviewer name: Jerry2000
1 out of 5 stars
1 out of 5 stars review

Sofa chair damaged

Our set arrived yesterday. A few hours after unpacking and assembling all the pieces, we noticed one of the sofa chairs was damaged (ratan was ripped). We had cut up the packing boxes by then to dispose them off. We now have to deal with return and replacement. What a pain!

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Jerry2000, We are sorry to hear about the damage that occurred to your set. If the issue has not already been resolved, would you please contact our customer service department so that we may assist? Our team is available at (888) 690-9800.

Apr 29, 2022
Reviewer name: not applicable
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

i am missing the covers Otherwise they sets are n

missing the covers

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Member- We are very sorry to hear you are missing the covers to your Avalon 4pc Deep Seating Set. We would like to make it right for you, please contact our Customer Service Department at 1-888-690-9800 8:00am - 5:00pm PT. Thank you, Georgina -

Jul 22, 2022
Reviewer name: Damanda
3 out of 5 stars
3 out of 5 stars review

Nice But Damaged.

This set was exactly what I wanted, but like half the damaged. The couch frame is bent and the foot hardware is janky. This set is too expensive to be bent and janky. If it hadn't arrived damaged I would have given it Five stars. It is nice and big with deep seats and comfy cushions. Each piece comes with a high quality cover. The resin weave is open and soft, different from other sets I considered. The shipment arrived on time and the outside boxes were not damaged. For me, this means it was probably already bent at the packing stage. That's something that could be resolved with quality control. Lastly, it would be better if the process of exchanging/returning/replacing was easier for the buyer. Most people don't have the resources to ship something this size back or even load it for a trip to the store. Photos attached, the bent side front/back/under.The not bent side for comparison and the janky foot hardware. Now it won't let me add photos, I'll try again once posted.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Damanda,We are sorry to hear you have received your Avalon Set with damaged pieces. We want to make sure we get this resolved for you as quickly as possible. Please contact our customer service department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PST so they could further assist you.Thank you,Jerome

Feb 12, 2021
Reviewer name: J Foltz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Check all furniture before excepting.

Love the set! Not in love with the scuff marks.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello J Foltz- Thank you for the 5 star review! Please contact Customer Service Department at 1-888-690-9800 regarding the scuff marks.

Feb 1, 2021
Reviewer name: Chris
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Comes with it's share of problems.

Damage to Couch, Missing Hardware for Table

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Chris, We are sorry to hear of the damage to your couch and the missing hardware. If you have not already done so, would you kindly contact our customer service department at (888) 690-9800 so that we may assist?

Aug 2, 2020
Reviewer name: Natoria
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful Set!

Exactly what I was looking for. It's comfortable and great color combination

Helpful?5R6SOS6KN1HM13585769632
May 2, 2021
Reviewer name: Mike T
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Set

Great, sofa is super long. It wouldn't fit on the elevator in the building. Had to take it up six flights of stairs.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Mike T- Thank you for the excellent review! We are pleased you are happy with your purchase.

Sep 3, 2022
Reviewer name: Jennifer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great set

Easy to assemble (table), nice quality, very comfortable cushions, and the covers are an amazing bonus!

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Jennifer,Thank you for the 5-star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our Customer Service Department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PT.Thank you,Jerome

Jul 5, 2021
Reviewer name: Lisalulu
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful Set

We absolutely love this set. Cushions are very comfortable and the depth is perfect. Would absolutely recommend!

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Lisalulu- Thank you for the 5 star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Jun 11, 2021
Reviewer name: Kelly1Co
5 out of 5 stars
5 out of 5 stars review

Great comfy set!

Really love this set but one of the chairs came damaged. I am going to try to call to get a replacement sent. Hopefully this set holds up because it is really nice!

Helpful?5R6SOS6KN1HM13585769632