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Member ratings & reviews for
Member's Mark Avalon XL 4-Piece Deep Seating Set
4.1 out of 5 stars
stars
145 ratings67 reviews
  1. 5 stars64% (93)
  2. 4 stars12% (18)
  3. 3 stars7% (10)
  4. 2 stars3% (4)
  5. 1 star14% (20)

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Showing 21-30 of 67 reviews
Oct 14, 2020
Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

love it

I bought for our lake property, haven't had a chance to use it yet but the quality of the seating and the cushions are very nice. I am interested to see how the material of the couches and chairs hold up as it's a fake leather weave not the normal resin weave. Looks elegant!

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Valued Member- Thank you for your purchase and the 5 star review! We are pleased your are happy with your purchase.

Aug 20, 2024
Pearl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Gorgeous

Well made, very comfortable.

Helpful?5R6SOS6KN1HM13585769632
Aug 24, 2020
bajakat1
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Class and quality

Elegance in outdoor furniture

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello bajakat1- Thank you for the 5 star review! We are pleased you are very happy with your purchase.

Mar 26, 2021
Mark
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great set

Happy with the build quality

Helpful?5R6SOS6KN1HM13585769632
Jul 26, 2021
Mandy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Gorgeous but arrived damaged

I love this set, it's beautiful and looks amazing on our deck! However, it arrived damaged. The couch frame is bent and one of the chairs has a big rip in the arm rest. Bummer.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Mandy- We are happy your are pleased with you purchased and are sorry to hear a portion of your set arrived damaged. For further assistance, please contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Sep 26, 2020
MaryJane
3 out of 5 stars
3 out of 5 stars review

MISSING ITEMS -

I bought this because I wanted a set that was already assembled as I don't want to have to screw together each piece. This DID come fully assembled in a huge box.. REALLY HUGE. The other reason I got this was because it comes with custom furniture covers. These covers are clearly listed on the packing list but were missing at the time of delivery. So now I have to deal with Member Mark services to determine how to proceed. It IS however a very nice set! I would have given it 5 stars if it was the complete set I ordered.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello MaryJane- Thank you for your feedback. We are sorry to hear you were missing the furniture covers from your set. Please contact Customer Service Department at 1-888-690-9800 Monday - Friday 8:00 am to 8:00 pm PST.

Aug 19, 2020
Rich
1 out of 5 stars
1 out of 5 stars review

Couch came with a rip in the weave

Like another recent reviewer mine came with a tear already in the weave. I am concerned about the ability of this thing to hold up over time now? Other then that it seems like it would be great, but it came in one giant box on a palate to the return/replacement seems like it is going to be a huge pain.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello, we look forward to assisting you with this matter. Please contact us directly at (888) 690-9800 Monday – Friday from 8 am to 5 pm PT, or you can email us at cs@sunvillahome.com.

Jul 22, 2022
Damanda
3 out of 5 stars
3 out of 5 stars review

Nice But Damaged.

This set was exactly what I wanted, but like half the damaged. The couch frame is bent and the foot hardware is janky. This set is too expensive to be bent and janky. If it hadn't arrived damaged I would have given it Five stars. It is nice and big with deep seats and comfy cushions. Each piece comes with a high quality cover. The resin weave is open and soft, different from other sets I considered. The shipment arrived on time and the outside boxes were not damaged. For me, this means it was probably already bent at the packing stage. That's something that could be resolved with quality control. Lastly, it would be better if the process of exchanging/returning/replacing was easier for the buyer. Most people don't have the resources to ship something this size back or even load it for a trip to the store. Photos attached, the bent side front/back/under.The not bent side for comparison and the janky foot hardware. Now it won't let me add photos, I'll try again once posted.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Damanda,We are sorry to hear you have received your Avalon Set with damaged pieces. We want to make sure we get this resolved for you as quickly as possible. Please contact our customer service department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PST so they could further assist you.Thank you,Jerome

Mar 21, 2022
Phill
4 out of 5 stars
4 out of 5 stars review

customer service issues

Overall love the furniture, very comfortable. I am in need of replacement cushions for my sofa. It was really hard to originally track down the customer service number. I only found it through reading reviews. Once I called the customer service line I was told that replacement cushions are not available and my only option was to periodically check the website to see if they are listed now. Right now the sofa is a useless piece of yard garbage. I'm willing to purchase the cushions. I just need an option.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Phill,I apologize we were not able to assist you obtaining replacement cushions for your sofa. You may check back with us periodically to see if we were able to get a replenishment for the cushions so that you may be able to place an order. Please feel free to contact our Customer Service Department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PT should you have any further questions.Thank you,Jerome

Aug 31, 2020
Jamie
4 out of 5 stars
4 out of 5 stars review

Avalon seating set

We purchased this set at Sam's club and it was packaged like nothing I have seen. Instructions would have been nice to dis assemble. We love the furniture and it is very comfortable. Cushions slip a little after sitting for a while. Couch is super long. Came with covers for protection.We would purchase again.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Valued Member- Thank you for your feedback.