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Member ratings & reviews for
Member's Mark Avalon XL 4-Piece Deep Seating Set
4.1 out of 5 stars
stars
145 ratings67 reviews
  1. 5 stars64% (93)
  2. 4 stars12% (18)
  3. 3 stars7% (10)
  4. 2 stars3% (4)
  5. 1 star14% (20)

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Showing 21-30 of 67 reviews
May 18, 2021
Reviewer name: MSK
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Gorgeous comfortable set

Gorgeous set. The pieces are very large and comfortable but fairly light weight so easy to move. Everything arrived assembled but the table which was easy to put together. The only negative is the couch frame is significantly bent at the bottom on one back side so I have to keep it against a wall which limited my placement options. I noticed a few others have had the same experience in the comments. Thrilled overall, though and love this beautiful set! Hoping it holds up well in the TX heat.

Helpful?5R6SOS6KN1HM13585769632
Aug 20, 2024
Reviewer name: Pearl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Gorgeous

Well made, very comfortable.

Helpful?5R6SOS6KN1HM13585769632
Aug 24, 2020
Reviewer name: bajakat1
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Class and quality

Elegance in outdoor furniture

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello bajakat1- Thank you for the 5 star review! We are pleased you are very happy with your purchase.

Mar 26, 2021
Reviewer name: Mark
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great set

Happy with the build quality

Helpful?5R6SOS6KN1HM13585769632
Jul 26, 2021
Reviewer name: Mandy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Gorgeous but arrived damaged

I love this set, it's beautiful and looks amazing on our deck! However, it arrived damaged. The couch frame is bent and one of the chairs has a big rip in the arm rest. Bummer.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Mandy- We are happy your are pleased with you purchased and are sorry to hear a portion of your set arrived damaged. For further assistance, please contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Sep 26, 2020
Reviewer name: MaryJane
3 out of 5 stars
3 out of 5 stars review

MISSING ITEMS -

I bought this because I wanted a set that was already assembled as I don't want to have to screw together each piece. This DID come fully assembled in a huge box.. REALLY HUGE. The other reason I got this was because it comes with custom furniture covers. These covers are clearly listed on the packing list but were missing at the time of delivery. So now I have to deal with Member Mark services to determine how to proceed. It IS however a very nice set! I would have given it 5 stars if it was the complete set I ordered.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello MaryJane- Thank you for your feedback. We are sorry to hear you were missing the furniture covers from your set. Please contact Customer Service Department at 1-888-690-9800 Monday - Friday 8:00 am to 8:00 pm PST.

Aug 19, 2020
Reviewer name: Rich
1 out of 5 stars
1 out of 5 stars review

Couch came with a rip in the weave

Like another recent reviewer mine came with a tear already in the weave. I am concerned about the ability of this thing to hold up over time now? Other then that it seems like it would be great, but it came in one giant box on a palate to the return/replacement seems like it is going to be a huge pain.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello, we look forward to assisting you with this matter. Please contact us directly at (888) 690-9800 Monday – Friday from 8 am to 5 pm PT, or you can email us at cs@sunvillahome.com.

Mar 21, 2022
Reviewer name: Phill
4 out of 5 stars
4 out of 5 stars review

customer service issues

Overall love the furniture, very comfortable. I am in need of replacement cushions for my sofa. It was really hard to originally track down the customer service number. I only found it through reading reviews. Once I called the customer service line I was told that replacement cushions are not available and my only option was to periodically check the website to see if they are listed now. Right now the sofa is a useless piece of yard garbage. I'm willing to purchase the cushions. I just need an option.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Phill,I apologize we were not able to assist you obtaining replacement cushions for your sofa. You may check back with us periodically to see if we were able to get a replenishment for the cushions so that you may be able to place an order. Please feel free to contact our Customer Service Department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PT should you have any further questions.Thank you,Jerome

Jun 3, 2022
Reviewer name: tp
3 out of 5 stars
3 out of 5 stars review

Very pretty but damaged

Received the set, sofa was damaged in two places. The return process has been surprisingly simple so far, Sam's is shipping a whole new set. Positives so far: Its very pretty and a true chocolate brown color, as I wanted. The whicker looks like wide strips of leather, love the look. The set was completely assembled! Except the table, but it was very easy. Negatives: The cushions are like sponges, as mentioned in another review, so the covers are definitely needed.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Valued Member,We are sorry to hear your set had arrived damaged. We want to make sure we get this resolved for you as quickly as possible. Should you need further assistance, please don't hesitate to contact our customer service department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PST so they could further assist you.Thank you,Jerome

Aug 31, 2020
Reviewer name: Jamie
4 out of 5 stars
4 out of 5 stars review

Avalon seating set

We purchased this set at Sam's club and it was packaged like nothing I have seen. Instructions would have been nice to dis assemble. We love the furniture and it is very comfortable. Cushions slip a little after sitting for a while. Couch is super long. Came with covers for protection.We would purchase again.

Helpful?5R6SOS6KN1HM13585769632
reply from Product Manufacturer

Hello Valued Member- Thank you for your feedback.