They delivered it in 8 days and the installation service put it up the next day. It was exactly as ordered and we are very happy with the quality and appearance of the product.

As you begin assembly make sure you pay attention to how all the holes line up. Very easy to assemble incorrectly if you’re not paying attention. Overall we love the purchase. Very happy!

Pergola looks great but mfgr shipped one rafter tail piece incorrectly so we had to modify to maintain proper placement otherwise looks great! Wood is soft and scratches easily, but touch up with stain pen works great.

I think it is going to be great!!! Took a while to put together... but is complete now. A few of the boards split, but we glued the and all is good. It appears to be very sturdy.

We love it!

If you're thinking about buying this pergola, think again. Poorly made. Very unstable after put together. If I have it a good shove I'm sure it'll all come down. Also a lot of the top pieces, the purlins, don't match up. Some are cut too short so there are gaps. I was thinking about building my own but saw this in sale and thought it be great but was wrong.

Perfect

I bought this pergola which looks very nice, but the wood is heavily damaged after AIT WorldWide installation the company that installs these for Backyard Discovery. After several emails, I still have not resolution to who is going to fix the cap that fell off. Both companies are asking me to reach out to the other. A few pictures of the quality and installation attached.

This took 4 people approximately 6 hrs to put together. The paper instructions were lacking. The app could not find the exact model. With that said, one board was cracked and one piece of hardware was missing. Still, would buy again because it looks great and the price was right.

I purchased this product from Samsclub.com on 5/13/2022 after seeing it in my local store. What the advertising DOES NOT MENTION are the facts that one must waterproof the product in order to maintain its warranty and it can only be mounted on a concrete patio or on concrete footers at one's own expense. Due to the pergola size and the number of individual wooden pieces, waterproofing this bulky and large product is a major task (or nightmare). If I had known that it wasn't waterproofed by the manufacturer, I would have never bought this product. It's only stained. Additionally, I have a paver patio that the company told me over the telephone that they didn't recommend mounting on pavers. I would have to install concrete footers bought at my local hardware store. The recommended BILT phone app that alleges to be simple, is merely an animated video that is totally unrealistic in most cases. For example, it shows the pergola moving around like a flying carpet when putting the posts into the base for permanent locational measurements and marking purposes. It took 3 adults to move this BEAST at best. 4 adults would have been better. The app states words to the effect, "With the assistance of another adult", blah, blah, blah. No way in heck unless the 2 adults are 6'5" or above and are power lifters. Another serious matter is the alignment of pilot holes, or in some cases, the lack thereof. Due to slight warping, purvin and joist holes don't even come close to alignment. More drilling and aligning that I didn't need. The last joke on me was that the installation instructions state that the product can be assembled in 7 hours. When working by oneself at times, it takes about 7 hours to install the joists alone... another 6-7 hours to align and secure the purvins on top. So, whoever rated this product as "Highly Rated", must be Sam's Club paid advertisers. So, after intermittent rain showers and other work stoppages, I completed this project on June 6, 2022. It looks nice, but so much for the 7-hour completion promotion, even with 2 people. Oh, and did I mention that the seller offers installation assistance for a fee? I was afraid to ask for the cost but I had to wonder if there was some sort of "planned difficulty" in the design build of this product in order to promote business with a partner to assist the customer with the installation? Maybe it was just a "supply chain" issue due to the pandemic... LOL