Customer reviews for Backyard Discovery 14' x 10' Somerville Pergola with PowerPort forBackyard Discovery 14' x 10' Somerville Pergola with PowerPort
Most helpful positive review
5 out of 5 stars review
Patio Fun in the Summer
MTAC
Originally posted on
backyarddiscovery.com
Most helpful negative review
9 customers found this helpful
1 out of 5 stars review
Poor installation, Quality, and Customer Service.
Mike B
BYDSales
Hi Mike- I am so sorry to hear about your experience. Please give us a call at 800-856-4445 and ask for a manager and we w...614 reviews
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- 3 out of 5 stars review5/29/2022This was painful to assemble, dealing with warped wood pieces and hardware that didn't line up, screws that loved to cross-thread, and instructions that were changed and changed again leading to re-assembly after assembling once because a direction was missed or a pilot hole misaligned. Realize if you get this you'll need two people, 6' ladder, tools and lots of time and patience. When built it looks fine even with the imperfections. But what really bothered me was that the photos show an integrated electrical outlet with a plug on top for lights that feeds through the post. Nope - you get a surface mount power strip with very little weatherproofing.
Build quality iffy at best.
DaveSupplier ResponseHi Dave-<br /> We are happy you have chosen Backyard Discovery and are sorry to hear you had so many issues with your assemb... - 3 out of 5 stars review5/31/2022I bought this item (in store) recently and thanks to a good friend was able to make a lot of progress in assembling. I had seen the comments and reviews here that indicated that assembly of this Pergola is basically a two person job. I can confirm that is the case and that you will also want to take your time to sort through the pieces and go slowly so you don't have to (hopefully) disassemble and reassemble parts. Even if you do take your time though poor identification/labeling of the various parts will likely mean you will have to work around issues or wind up do the dis- and reassemble dance. To explain - the parts have stamped identification numbers on the ends. Yay. What they lack though is good solid indicators of which way...
Better identification and labeling of parts needed
barrydSupplier ResponseThank you for your review and important feedback! This type of information helps us better our products and improve the cons... - 4 out of 5 stars review5/2/2022Not bad for the money. Sturdy. Looks nice. Only problem we’re the predrilled holes didn’t always line up, some of the wood was splintered and the stain wasn’t wasn’t done evenly. But again, minor imperfections that I don’t mind. Was done with 3 people in an afternoon. Can’t wait to decorate with lights and enjoy.
Backyard Retreat
OsipchicSupplier ResponseThank you for your review. If you need any replacement parts for any splintered wood or damaged parts we are more than happy... - 5 out of 5 stars reviewVerified Purchase6/11/2021Bought this for my daughter and family and they just love it!
Awesome back yard!
LoriBYDSalesThank you for your review! We are so glad to hear that your family is loving their Somerville Pergola! - 5 out of 5 stars reviewVerified Purchase4/28/2021Looks great and it feels strong. Great value. It needs 2 people to build.
Excellent for my backyard
MCruzBYDSalesHello- Thank you for the excellent review! We are so glad to hear everything went together perfect for you. - 4 out of 5 stars reviewVerified Purchase3/28/2021person job is the downside of the product to assemble. love it
Somerville Pergola
Aric LongBYDSalesSo glad you are ready to relax under your Somerville. - 5 out of 5 stars reviewVerified Purchase7/4/2021Love it, works perfect for what we are using it for
Love it
RachelBYDSalesThank you for your review! We are so happy to hear that you are loving your Somerville Pergola, and are sure many days and n... - 4 out of 5 stars reviewVerified Purchase4/3/2021Pretty great for the price! Direction book was inaccurate- for wrong product?
I like it!
WalterBYDSalesThank you for taking the time to review our product! - 4 out of 5 stars reviewVerified Purchase5/19/2021Beautiful, BUT... the boards for the "roof" were all warped
Beautiful, BUT....
JSBYDSalesWe aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Please contact our Customer A... - 5 out of 5 stars reviewVerified Purchase8/14/2020Great addition to our back yard!
Easy to assemble with some help
Supplier ResponseI'm glad your assembly went well. We also offer the BILT app to assist with assembly as a 3-D interactive assembly assistan... - 4 out of 5 stars reviewVerified Purchase6/8/2021Nice product wish if the store had it instead of going to vendor
Easy to put together
Very happyBYDSalesThank you for taking the time to review our product! - 5 out of 5 stars reviewVerified Purchase7/11/2021It’s just beautiful! Fits perfectly!!
Beautiful
CorrineBYDSalesThank you for your review! We are so pleased to hear that you are enjoying your Somerville Pergola, and know that many days ... - 5 out of 5 stars reviewVerified Purchase8/27/2020I love this pergola. It was easy to assemble and looks really good. We painted ours white, I wished I had painted before assembling it.
Easy to assemble
BYDSalesWe are glad to hear you like our product. - 5 out of 5 stars reviewVerified Purchase3/28/2022For the price this is a great Pergola. You need two people at minimum to assemble, and 3 people when standing it up. Was pretty easy to assemble.
Ease of assembly
Private home ownerOriginally posted onbackyarddiscovery.com - 5 out of 5 stars reviewVerified Purchase5/6/2022Love my new pergola! And the guys that came to put it together were very respectful and fast! Great experience, and the product seems well built.
Beautiful Pergola
Dawn SOriginally posted onbackyarddiscovery.com - 5 out of 5 stars reviewVerified Purchase4/5/2021This pergola brings the perfect tropical touch to our poolside oasis. The electrical outlet also has USB ports...an unexpected convenience.
Perfect Touch
dbrownBYDSalesThank you for your 5 star review! - 5 out of 5 stars reviewVerified Purchase8/25/2020[This review was collected as part of a promotion.] Excellent Product... Looks great. The directions are great and looks awesome!
Great Pergola... very well made!
Kevin VOriginally posted onbackyarddiscovery.com - 5 out of 5 stars review2/22/2021This was such a great price! Decent assembly. Took longer than expected but we are extremely happy. Sturdy and an unbeatable price.
I love it
JodiBYDSalesWe are so glad we earned your 5-star review! - 5 out of 5 stars review7/16/2023I bought this on 7/8/23 It's very stable , it's real solid wood, I got it at a great price, $633.99 . I will be adding a galvanized tin covering to the too soon . Love it , my lil get away!!!!
Very sturdy and solid !
VannaBYDSalesThank you for the 5-star review, we are happy to hear that you are enjoying your Pergola - 5 out of 5 stars review9/9/2022We are so thrilled with our new pergola! It ended up being a fraction of what local places were going to charge us, and it looks great. Well worth paying for installation, however I wish we'd known ahead of time that the installers do not attach it to the concrete. We're just hoping our winds aren't so strong that it blows away.
Terrific Value
ehinksonOriginally posted onbackyarddiscovery.com