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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,092 ratings1,056 reviews
  1. 5 stars72% (788)
  2. 4 stars16% (170)
  3. 3 stars7% (79)
  4. 2 stars2% (27)
  5. 1 star3% (28)

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Showing 551-560 of 1,056 reviews
Mar 28, 2024
Reviewer name: Sjp10
5 out of 5 stars
5 out of 5 stars review

My daughter loves this Bentgo box!

I ordered this Bentgo box for my young daughter. And she loves it so much. She mostly loves that it’s pink haha. But I love how easy it is to clean and store. Also it is so nice that it has a rubber material around the entire box to protect it from drops which young children often do! As a preschooler the size is absolutely perfect for her. She enjoys eating out of it!

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Apr 19, 2023
Reviewer name: Alee
3 out of 5 stars
3 out of 5 stars review

Love some product but not the bentgo chill box

We have use bentgo lunch box for a few years. We recently switch to the bentgo chill and I am not satisfy with the quality of the product. The closing bottom stop working on one of them and it can not be use anymore. I think the idea is great but it needs some changes in design. Also, it can not open completely and it is harder to wash. I will recommend bentgo products but not the chill lunch box.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from CS

Hi Anny, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Aug 22, 2022
Reviewer name: Nellie
5 out of 5 stars
5 out of 5 stars review

Custom fit ice pack is a great idea!

The Bentgo Chill has been a wonderful addition to our ever growing Bentgo collection. It keeps items chilled just right for my daughter who doesn’t like certain things at room temperature. The compartments are also sized just right for us as a snack container, fruit/veg/cheese.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Aug 16, 2025
Reviewer name: Ellie
2 out of 5 stars
2 out of 5 stars review

Chill factor fades fast!

I purchased two of these Bentgo Chill Kids Lunch Boxes because I wanted the built in ice pack for my child’s lunch. I tested it at home - after 3.5 hours, the string cheese was warm and rubbery. The ice pack was warm. I took the internal temperature of the cheese and it was 75 degrees- ick! I’m glad I tested it before sending to school, but disappointed I need to figure out something else…

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Hi Ellie, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box. We’re so sorry to hear that the built-in ice pack didn’t keep your child’s lunch as cool as expected. Here’s a quick tip that may help: for best results, we recommend freezing the ice pack flat overnight and pairing it with an insulated Bentgo Lunch Bag to maximize cooling. In warmer climates or for extra cooling power, adding an additional small ice pack can also help extend freshness throughout the day. Please don’t hesitate to connect with us at support@bentgo.com or 714-668-0300 and we can help further troubleshoot. Thank you, Jessica Bentgo Customer Support

Aug 18, 2023
Reviewer name: Mom5
5 out of 5 stars
5 out of 5 stars review

Great features!

I love the concept of keeping food cold until lunch- there's nothing worse than a lukewarm string cheese... I did struggle to keep my box latched once the ice tray was froze, but i reached out to customer care, and they were quick to send me a replacement!

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Jul 26, 2022
Reviewer name: joannasocal
5 out of 5 stars
5 out of 5 stars review

Great Customer Service and warranty

I bought a bentgo chill lunchbox last year for my daughter and we love it! It kept her food fresh until lunch time even in the heat of Southern California. Unfortunately it developed stains on the rubber seals. I contacted customer service and they were prompt to address my concerns and sent me a replacement right away! Great warranty and great customer service!

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Nov 17, 2023
Reviewer name: Rain
5 out of 5 stars
5 out of 5 stars review

Keeps the food fresh

I tried different bento box that durable for my 5 year old kindergarten this is the only one that she brought home from school that didn't break after her day of school. She always breaks her other bento box so easily and this is easy for my 5 year old to open and close the lunch box by herself.

Review from Bentgo
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Oct 2, 2023
Reviewer name: PCCPRG Schultz
5 out of 5 stars
5 out of 5 stars review

Peace of Mind & Just A Great Product!!!

I did a ton of research and time spent into what would be the best fit for my kiddos wants and needs and I absolutely love this product and my kiddos love using it! Peace of mind knowing items stay cold that need to as well! Very easy to take apart and clean! I would recommend hand washing the exterior case and I have no complaints about actually hand washing all 3 of my kiddos! I did buy the 2 pack for each kid so I’m ready to go and prepared for the next day to make life a bit easier! Enjoy! Great product!:)

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Oct 14, 2022
Reviewer name: Megan1987
5 out of 5 stars
5 out of 5 stars review

Awesome customer service!!

We love our bentgo chill boxes! My son uses them for his school lunch everyday and they are perfect for him! We recently had an issue with our boxes and I contacted Bentgo customer service. They were super quick to respond and very helpful. Definitely recommend!

Review from Bentgo
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Aug 18, 2023
Reviewer name: Rinoa
5 out of 5 stars
5 out of 5 stars review

My favorite lunch box!

I have used Bentgo products since my kids need to bring lunch. My kids love the color combination, and it's easy to open. The size of compartments are not only perfect for them, but also keeps things separate. For parents, it's easy to clean, top rack dishwasher safe. The icepack is a great feature, it does keep food chilled, but might be a little heavy for younger kids.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360