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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,108 ratings1,072 reviews
  1. 5 stars72% (793)
  2. 4 stars16% (172)
  3. 3 stars7% (81)
  4. 2 stars2% (27)
  5. 1 star3% (35)

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Showing 41-50 of 1,072 reviews
Jun 17, 2026
Reviewer name: Wildb0yzmom
5 out of 5 stars
5 out of 5 stars review

Works great for my little guy, reusing next year.

We have had the fossil backpack for 2 years now. My son has used it for pre-k and kindergarten. It has held up through all of his adventures. He is a tiny guy, so the backpack looks huge on him but with the buckle in the front, he manages it just fine. The extra padded straps give him comfort for carrying heavy loads. Which is usually just extra clothes. His folder does get bent a little, so when he gets into higher grades and has to carry more books, it may not fit well. But for now, it works great for us. It has been reliable and functional for the last 2 years. We will be reusing it next year as well. The lunch box compartment on the bottom really helps him have less to carry, which is important. It is also big enough to throw in extra snacks that will not fit in the lunchbox. They do occasionally get squished as there is no support on the bottom but they are just extra snacks and he doesn't mind. We really love this booking.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Jun 4, 2026
Reviewer name: missyk5
1 out of 5 stars
1 out of 5 stars review

Do not buy!

Tray lifts with the lid! I bought two of these for my boys to use on our vacation. Well guess what? I could’t open the dang thing because the trays got stuck with the lid and won’t open. I packed fruits and snacks to the beach never got to eat them. My husband had to force it to open when we got back to the hotel.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Hi Missyk5, We appreciate you taking the time to leave a review. We’re sorry to hear about the difficulties you're experiencing with your new Bentgo Chill Mini ice trays and opening/closing the containers. We want to make sure your son’s lunch boxes are working as intended, and we’d love the chance to troubleshoot this with you. Your feedback helps us understand where we can improve, and we want to help ensure your product works the way it should. Please note because the Chill Mini is leakproof, closing the lid while food is still hot can create pressure that makes it harder to open, letting food cool slightly before sealing helps prevent this. All Bentgo products are covered by our warranty, and we’re happy to assist with replacements or guidance on care and usage to help resolve the issue. Please reach out to us at support@bentgo.com or 657-275-3738. Having your order information ready will help us get things resolved quickly. Thank you for bringing this to our attention. Thank you, Jessica Bentgo Customer Support

May 22, 2026
Reviewer name: Lauren
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it

Keeps food cold all day! A little bigger than the snack box

Review from Bentgo
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Nov 21, 2025
Reviewer name: DGold
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great size that holds way more food

The depth is pretty much double from the original and the large compartment is adjustable. Very happy with size and quality.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Jun 30, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Too small for a folder to fit!

Although these held up through the entire school year, they don't even fit a folder in them correctly! Very disappointing design for such an expensive bag.

Helpful?6RF9XOPJYJQF13583117360
reply from Bentgo

Hello, Thank you for sharing your feedback. We're sorry to learn that your Bentgo 2-In-1 Backpack & Lunch Bag didn't meet your expectations in terms of storage. We understand how disappointing it is when a school bag can't comfortably fit a standard folder, especially given the investment you made. We take feedback like this seriously and would really appreciate the opportunity to learn more about what happened. Bentgo products are backed by our warranty, and our team would be glad to help find a solution for you. Please feel free to contact us directly at support@bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly. We truly appreciate you bringing this to our attention and hope to connect with you soon. Thank you, Jessica Bentgo Customer Support

May 26, 2026
Reviewer name: Aandy
3 out of 5 stars
3 out of 5 stars review

Great quality, not great for folders.

Wonderful quality. Used the entire school year and held up perfectly. Does not hold a three ring binder well, though. The bag is not deep enough and you have to fight to get the zipper over the corners. Ruins binders/folders.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Hi Aandy, Thank you for your review. We’re sorry your experience with your Bentgo backpack wasn’t what you hoped for, we always want our customers to enjoy every item they purchase. All Bentgo products are backed by our warranty, and we’re happy to help with a replacement, tips, or guidance to get the best use from your product. Your feedback also helps us continue improving. Please contact us directly at support@bentgo.com or 657-275-3738, and having your order information handy will allow us to assist you quickly. Thanks again for letting us know, we appreciate the opportunity to make things right. Thank you, Jessica Bentgo Customer Support

Aug 19, 2025
Reviewer name: Michele
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Game-Changer

Game-changer! This backpack is lightweight with good back and shoulder support. The zippers are made well, work well, and have gripes (helpful for small hands). The insulated bottom works with both types of Bentgo lunch boxes (with or without the ice trays). Adjustable cup holder for lots of sizes. Lots of compartment space. Brilliant for our kindergartener.

Review from Bentgo
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Jul 22, 2022
Reviewer name: Amy V.
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Fine for school lunch

Good product overall. I'm used to more technical gear, which can maintain temperature for extended/predictable amounts of time. However, this does a good enough job for school lunches. The latch can be a little difficult to open/close, even for the adults in the house.

Review from Bentgo
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Aug 29, 2021
Reviewer name: Chalena Wells
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

MUST HAVE

I’ve been using bentgo for my daughters lunches for 3 years now. I love the that I don’t have to send her lunch in multiple containers or plastic baggies! I Just purchased this two pack. I love the built in ice pack, it keeps everything nice and chill which is especially great on those hot days.

Review from Bentgo
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Aug 27, 2023
Reviewer name: Dr mom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth it!

We’ve got two of these for our kiddos and love them. Very well made. (We’ve got the lunch boxes, ice packs, snack containers, we are all in!) Bottom cold compartment has a zip pocket for ice packs. And keeps their lunches cold until lunch. They are usually still pretty cool when we pick them up even in the hot days. Definitely recommend to round out your Bentgo collection.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360