Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,090 ratings1,054 reviews
  1. 5 stars72% (787)
  2. 4 stars16% (169)
  3. 3 stars7% (79)
  4. 2 stars2% (27)
  5. 1 star3% (28)

Member photos

Sort by |
Showing 41-50 of 1,054 reviews
Jun 30, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Too small for a folder to fit!

Although these held up through the entire school year, they don’t even fit a folder in them correctly! Very disappointing design for such an expensive bag.

Helpful?6RF9XOPJYJQF13583117360
reply from Bentgo

Hello,<br /><br />Thank you for sharing your feedback. We&#39;re sorry to learn that your Bentgo 2-In-1 Backpack &amp; Lunch Bag didn&#39;t meet your expectations in terms of storage. We understand how disappointing it is when a school bag can&#39;t comfortably fit a standard folder, especially given the investment you made.<br /><br />We take feedback like this seriously and would really appreciate the opportunity to learn more about what happened. Bentgo products are backed by our warranty, and our team would be glad to help find a solution for you.<br /><br />Please feel free to contact us directly at support&#64;bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly.<br /><br />We truly appreciate you bringing this to our attention and hope to connect with you soon.<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

May 26, 2026
Reviewer name: Aandy
3 out of 5 stars
3 out of 5 stars review

Great quality, not great for folders.

Wonderful quality. Used the entire school year and held up perfectly. Does not hold a three ring binder well, though. The bag is not deep enough and you have to fight to get the zipper over the corners. Ruins binders/folders.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Hi Aandy, Thank you for your review. We’re sorry your experience with your Bentgo backpack wasn’t what you hoped for, we always want our customers to enjoy every item they purchase. All Bentgo products are backed by our warranty, and we’re happy to help with a replacement, tips, or guidance to get the best use from your product. Your feedback also helps us continue improving. Please contact us directly at support@bentgo.com or 657-275-3738, and having your order information handy will allow us to assist you quickly. Thanks again for letting us know, we appreciate the opportunity to make things right. Thank you, Jessica Bentgo Customer Support

Jul 16, 2022
Reviewer name: K.D.
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not quite what I hoped for

I love the concept but it is heavy and difficult to close for my 5 year old. It’s durable and looks good but the bottom also sweats a little bit when it has the cold ice pack in it. Wish I hadn’t thrown box etc away because I would have returned for traditional style

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Jul 15, 2022
Reviewer name: Marianna S
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Bentgo kids chill box

Pros: Great size, it really is leak proof, and it looks great, good quality material. Cons: the box is a little heavier than I thought, and after 4 hours in a park with the box under the stroller the grapes were not cold anymore. I’ll try putting the box inside an insulated bag and see if it’ll help.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Oct 20, 2023
Reviewer name: Heather
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect way to avoid a lunch bag.

Compact, adorable, lunch box. The best part is that it has an ice pack incorporated. This allows you to transport it without a lunch bag, which is ideal for "on the go" situations and for teens, who don't want the added bulk of a lunch bag. If they made this in a teen or adult size it would be perfect.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Jul 30, 2023
Reviewer name: Jackie
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great for kindergarten!

Great for my kindergartener! The bottom lunch holder area takes away from the book bag depth. But she can still carry her home folder back and forth. It can get heavy, since she is in aftercare and takes lunch and snacks. We also go the bento lunchbox too, in hindsight I probably need a separate lunch box for the bentgo and her snacks. We are making it work.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Aug 10, 2024
Reviewer name: Nadi
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

A little heavy for toddler

Love the Bentgo lunch boxes and the idea of a built-in ice pack sounded great, but not the most functional to send our toddler to preschool because of its weight. With the ice pack in it, it’s pretty bulky and a bit heavy. Probably perfect for an older child!

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Aug 28, 2025
Reviewer name: Soccermom13
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not for us

I wanted to love this but it just doesn’t work for my daughter. I bought the chill mini and the xl chill but both have the same issues. The tray and ice pack seem to create some sort of suction and it’s almost impossible to get them open. She has commented that if she lets it warm up it seems easier to open but she really doesn’t have the time to wait.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Soccermom13, Thank you for sharing your experience with the Bentgo Chill Mini and XL. We understand how frustrating it can be when the tray and ice pack create suction, making the lunch box difficult to open. That’s definitely not the experience we want for you or your daughter. We’d love the opportunity to help troubleshoot this with you and see if we can find a solution that works better. Please reach out to us at support@bentgo.com or call 714-668-0300, and we’ll be happy to assist. We’ll also be following up with you directly. Thank you, Jessica Bentgo Customer Support

Oct 6, 2021
Reviewer name: Daycare Mom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A perfect daycare backpack!

This backpack has worked well as a diaper bag for my one year old! She needs a packed lunch for daycare, and her bentgo box fits perfectly in the bottom- with an ice pack! Her teachers always know where to find her things. I can keep her organized, so they aren’t fishing around her bag for her lunchbox. It also leaves plenty of room for bottles and changes of clothes in the top portion. I’m confident this bag will last her I still preschool!

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Sep 2, 2021
Reviewer name: Sarah M
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Keeps food cold and doesn’t leak!

The lunchbox itself is amazing. Doesn’t leak, seals nicely. Keeps food fresh and the ice pack insert is perfect. Eliminates any issues of food being warm by lunch time! :) my only complaint would be that the grey color scheme stains REALLY easy and is hard to get back to its original color. We love them both but the red and royal blue one doesn’t stain like the grey one.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360