Love Bentgo products and was excited to try this item. I love the concept of the ice pack being a part of the lunchbox itself. The particular one we ordered had an issue with the locks not staying shut (opening on their own or from simply touching the top of the closed box) but one email to the warranty/customer service department had a new one of its way to me. I’m currently awaiting that replacement and I’m sure the new one will be fine as we just most likely received a defective one. We have other Bentgo products that we have enjoyed using for years! Great customer service!

We bought 2 of these when our kids started a new school and needed to start taking their lunches each day. We love the build in ice pack! We did have an issue with one of them not closing but I contacted support and they replaced it without issue. Would def. recommend this product.

We have had these chill boxes almost 2 years. In the past few month, some of them broke so I contacted customer service. They sent new boxes as they stuck to their 2-year warranty! Will definitely keep doing business with Bentgo. Chill boxes are great for toddler age and easy to open and close.

My preschooler loves it! I thought it would be so convenient to have the lunchbox attached to the bookbag. Unfortunately, her school doesn't permit her to carry her bookbag to the cafeteria. Which defeated the purpose of this particular bookbag. However, she still loves it so we had to purchase the lunch bag to match the bookbag. Not the company's fault just her schools policy. I had a small problem with shipping but the customer service is OUTSTANDING!!!

I always wanted to have a lunchbox (bento style) that will keep my kid’s food (like hummus, cheese, avocado, etc) cold and fresh for hours till they eat at lunch, this is definitely the best one you can find that will do that! The portions inside are good, easy to open and the size is perfect for their lunch boxes! Will highly recommend!!!

[This review was collected as part of a promotion.] Love this. My 5 year old instantly started planning his lunch and where items go and they were all healthy! This is where you put the grapes. He loves it and loves the ease of opening and closing and I love it keeps the items cool for him.

My son loves these lunch boxes. And so do I. They are very easy to pack and keep everything in one place. I do not have to pack multiple containers and have to find fitting lids anymore. Makes packing lunches so much easier. Their customer service is amazing as well. They were super responsive to any inquiries, are super friendly and resolve in a timely manner. Definitely a customer for life here!

I love the ice pack feature - I never have to worry about cheese or yogurt going bad before lunch! It's the perfect size for my toddler's lunch in particular- the sections help me to portion food appropriately, and make packing lunches less stressful because I can just add a little of this and a little of that without having to construct an elaborate main course with separately packed snacks. I also have many preschool students who have this box - they can use them independently and I'm not worrying about them losing track of lids and small containers. I wish the adult-sized bento boxes also had an ice pack tray like this one!

Bought for my kindergartener at the start of school year. Perfect size for portions and very easy for my child to open and close. Had an issue requiring warranty replacement and was amazed by the quick and seamless process of replacement….excellent customer service!

We have used Bentgo boxes for years and were excited this year to find the Bentgo Kids Chill Lunch Box with the ice pack part of the box itself. Our son uses it everyday for school and we hand wash it every day. Unfortunately the rubber seals have been developing mold and no matter how much I try to clean them I can not make them go away. I’ve tried Dawn, I’ve tried white vinegar. I’ve tried soaking it in a mixture of the two and despite our best efforts the mold is starting to spread more and I don’t feel comfortable using this anymore. I am very disappointed because we loved this product and it was perfect for our son’s school lunches and we followed the cleaning instructions and still had issues with mold.