Hi User, Thank you for sharing your feedback about the Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We’re so sorry it didn’t meet your expectations in terms of size and practicality for your child’s needs. We understand how important it is for a backpack to fit everyday school essentials like binders, and we regret that this one wasn’t the right fit. All Bentgo products are covered by our 2-year warranty, so please feel free to reach out to us at support@bentgo.com or 714-668-0300. We’d be happy to assist you with options to better fit your child’s school day needs. Thank you again for your feedback—it truly helps us improve. Thank you, Jessica Bentgo Customer Support

Hi Sara, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Chill Mini Lunch Box not locking properly. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hello Lilly, Thank you for sharing your feedback with us. We are sorry to hear that the Bentgo Chill Max Lunch Box feels too heavy and that the latch is difficult to close. We want to make sure you have a lunch box that is easy and comfortable to use. If you are looking for a lighter, more manageable option, we recommend checking out the standard Bentgo Kids Chill Lunch Box, which offers the same built-in cooling features in a more compact size. Please reach out to our customer support team directly at support@bentgo.com or by phone at 657-275-3738 so we can look into this issue and help find the best solution for you. Thank you, Jessica Bentgo Support

Hello Becky, Thank you for sharing your feedback on your Bentgo Chill Kids Lunch Box. We’re sorry to hear that the strawberries leaked juice onto the rest of the lunch. We understand how frustrating it must have been to open the lunch box and find that the contents had spilled. We take feedback like this seriously and would appreciate the opportunity to learn more about what happened. All Bentgo products are backed by our warranty, and we’d be happy to help troubleshoot the seal or explore a replacement if needed. If you haven’t yet, please reach out to us at support@bentgo.com or 657-275-3738. Having your order details ready will help us assist you as quickly as possible. Your experience helps us better understand where we can improve. We truly appreciate you bringing this to our attention, Becky, and we hope to make this right for you. Thank you, Jessica Bentgo Customer Support