Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
Back to item details
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

Member photos

  • +35 images
Sort by |
Showing 761-770 of 796 reviews
Oct 26, 2021
Reviewer name: Sandiflylady
3 out of 5 stars
3 out of 5 stars review

I bought this mattress about 4 months ago as. Is still too firm. I’m wondering if we can buy a mattress topper that is less firm.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Jul 16, 2019
Reviewer name: stephanieg
5 out of 5 stars
5 out of 5 stars review

Best Mattress we've ever had

We now have 5 of these mattresses in our household. Firm and supportive yet soft on pressure points.

Helpful?70GQ544Y4G6E13582600595
Sep 27, 2022
Reviewer name: Josh
1 out of 5 stars
1 out of 5 stars review

Don't do it

Used it for like 2 weeks. Back hurts every morning. Swapped to my old mattress and no issues. They won't take it back so I threw it away.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi Josh. Thank you for taking the time to share your experience. We're sorry to hear that the SleepToGo mattress was not the right fit and apologize that the return process did not go smoothly.For future reference, we would encourage you to reach out to our dedicated Sam's Club Serta team at (385) 256-9674. They are able to address any questions or concerns you may have, assist with returns within the return window, and file warranty claims as needed.Most importantly, though, we're glad to hear that you are now sleeping comfortably. Best, The Serta Team

Mar 30, 2021
Reviewer name: DL77
3 out of 5 stars
3 out of 5 stars review

Great

Mattress is firm as advertised. Which is why I bought it, very comfortable, great value for the price.

Helpful?70GQ544Y4G6E13582600595
Sep 29, 2021
Reviewer name: katkat
1 out of 5 stars
1 out of 5 stars review

Didnt rise to 12 inches

Only rose to 9 inches after a month. Super hard. Waiting on it to soften, but I dont think that is going to happen. Young person with no back or shoulder pain until I started sleeping on this.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there, We're sorry to learn that you're not having a 5-star experience with your mattress. We would value the opportunity to ensure that your mattress is performing as designed or address any questions or concerns you may have. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 6, 2024
Reviewer name: Grace
1 out of 5 stars
1 out of 5 stars review

You won't get your bed

I never got my bed. The delivery date came and passed, and my bed never showed up. Nearly 3 weeks have passed since I placed my order and still no signs of shipping or any updates.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, we are so sorry to hear about the delivery status of your order. We highly recommend reaching out to Sam's Club support directly for additional assistance receiving your order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!s

May 11, 2021
Reviewer name: JEC
3 out of 5 stars
3 out of 5 stars review

TOO FIRM

Too firm for my liking. I bought it for our vacation home and only sleept on it for 3 weeks but got a little used to it. Some of the reviews stated their only inflated to 9 or 10 inches, mine is a full 12".

Helpful?70GQ544Y4G6E13582600595
Sep 8, 2021
Reviewer name: Emily
1 out of 5 stars
1 out of 5 stars review

Uncomfortable and nearly IMPOSSIBLE to return!

They state this is a returnable product but don't try to do it! My husband had to jump through hoops and loops to get a refund. They were very rude and unhelpful. Do not buy this incredibly uncomfortable mattress!!

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello Emily, thank you for taking the time to leave a review. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jul 28, 2021
Reviewer name: Jamie B
2 out of 5 stars
2 out of 5 stars review

Decent But Firm

The bed was packaged well, easy to set up and seems to be well made. No smells from the foam. It’s just too firm. There is no “sinking in” for me that I’ve seen from other reviews. It’s too firm for me to sleep on.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi Jamie B, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

May 3, 2018
Reviewer name: john
5 out of 5 stars
5 out of 5 stars review

Example: Great features!

I bought this mattress about 3 wks or a month ago and I just love it!

Helpful?70GQ544Y4G6E13582600595