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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 791-796 of 796 reviews
Aug 15, 2024
Reviewer name: Isaac
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

I was sent the wrong size Twice!!

Ordered online

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi Issac, Oh no! We're sorry to hear that you received the incorrect size twice! With Sam's Club 100% satisfaction guarantee, we hope you were taken care of and have the one you need by now!The Serta Team

Jul 25, 2022
Reviewer name: BB
1 out of 5 stars
1 out of 5 stars review

Hardest mattress I’ve ever slept on

This mattress is hard as a rock and makes my legs hurt. I’ve tried it for 2 months and wish I had never purchased. Very disappointed.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Apr 11, 2021
Reviewer name: Shineau
2 out of 5 stars
2 out of 5 stars review

not for me

Sinks in and is hot. I wake up every time my boyfriend moves. Only had it for a month worst mattress I’ve ever got my back hurts.

Helpful?70GQ544Y4G6E13582600595
Nov 1, 2021
Reviewer name: ZoneQueen
3 out of 5 stars
3 out of 5 stars review

not 12 inches- only 9 inches

I installed the mattress over 2 days ago. It still only measures 9 inches. I paid for a 12-inch mattress.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Apr 28, 2024
Reviewer name: Hank
5 out of 5 stars
5 out of 5 stars review

Comfy and firm

Love it

Helpful?70GQ544Y4G6E13582600595
Sep 3, 2021
Reviewer name: Angel
1 out of 5 stars
1 out of 5 stars review

Do not recommend

Too soft

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi Angel! We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at -888-240-1945. Thank you.