Hi there, we are so sorry to hear about the delivery status of your order. We highly recommend reaching out to Sam's Club support directly for additional assistance receiving your order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!s

Hello Emily, thank you for taking the time to leave a review. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Hi there, We're sorry to learn that you're not having a 5-star experience with your mattress. We would value the opportunity to ensure that your mattress is performing as designed or address any questions or concerns you may have. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Hi Jamie B, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.