Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

Member photos

  • +35 images
Sort by |
Showing 441-450 of 796 reviews
Aug 2, 2020
Reviewer name: cody528
5 out of 5 stars
5 out of 5 stars review

great support

this is the 2nd serta memory foam mattress I have purchased in past 6 months. it is a good bed wish a great support. I will recommend this to anyone.

Helpful?70GQ544Y4G6E13582600595
Jul 2, 2022
Reviewer name: Jonathan
1 out of 5 stars
1 out of 5 stars review

Very firm

Like a few other reviews noted, this mattress is way to firm especially if you lay on your side occasionally. Can feel bed sores starting on my pressure points. This is my third memory foam mattress. Loved the other two. Retuning this one today.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi, Jonathan. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Sep 13, 2023
Reviewer name: Unhappy
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not as firm as we expected

Not as firm as I expected. We bought the exact same mattress model, in a queen size several years ago. The mattress we received recently is not as firm, we sink to the frame when we sit on the edge.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We do update the mattress lines every few years and change the firmnesses offered as well. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Mar 25, 2018
Reviewer name: brendek
5 out of 5 stars
5 out of 5 stars review

LOVE, LOVE, LOVE

We looked at this mattress because of it's Consumer Reports rating. We were purchasing for a RV so wanted the mattress in a box for easy installation. I have fibromyalgia and arthritis so comfort was also at the top of my list. Hard mattress or too soft ones are very bad for me causing a lot of pain. This mattress is wonderful, I sleep great and don't wake up stiff and sore like I am much older. If you have chronic pain you should consider this mattress. The only downfall for me is the platform for the bed is raised and with this 12" mattress I have to stretch a bit to be able to get into bed. I am seriously considering a step stool to make it easier.

Helpful?70GQ544Y4G6E13582600595
Apr 2, 2021
Reviewer name: bec a
3 out of 5 stars
3 out of 5 stars review

not bad for box mattress

Bought this on an Instant savings offer but it is still same price even after promotion. So I felt an impulse to buy it. Mattress inflated within 5 mins of opening it. It did NOT inflate to 12” just 10”. Overall an average mattress for memory foam. My daughter developed a skin rash since sleeping on it. I haven’t put a mattress pad but will soon to see if it’s in fact the mattress. I do have a cotton sheet so still unsure. Stiff for first week but once u get adjusted it’s alright. Probably won’t last but it’s temporary

Helpful?70GQ544Y4G6E13582600595
Dec 13, 2021
Reviewer name: DL
3 out of 5 stars
3 out of 5 stars review

Not 12”, closer to 10”

Bought our daughter this mattress (size queen) and the Serta queen foundation. The mattress is only 10”, not 12”. The foundation is 1.5-2” more narrow than the mattress, and it is also shorter than the mattress. Very disappointed since the smaller foundation means less support on the edges and there is a gap the whole around it and the bed frame

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We can’t imagine how this may have happened, but if you allow us the chance to speak with you, we would like to make this right. Please call us at 1-888-240-1945. Thank you.

Apr 4, 2021
Reviewer name: Dave
2 out of 5 stars
2 out of 5 stars review

Great for a while

Bought winter of 2018 exchanging for another now (spring 2021). At first it was great. Has broken down, there is a dip where I sleep and a dip where my wife sleeps and a hill in the middle. My wife is of average size. I’m over 250 so I realize I’m going to be harder on a mattress than the average person but less than 3 years? My mom also has one and she said hers is holding up great. Maybe for 1 person who rarely sleeps and works all the time it’s good, or if you’re small it’s good. Maybe I’m expecting too much from a cheap mattress. I do not recommend.

Helpful?70GQ544Y4G6E13582600595
Apr 5, 2018
Reviewer name: DaveR
5 out of 5 stars
5 out of 5 stars review

WOW!

A fantastic mattress at any price and at the current price it is a gift. Luxuriously firm well describe posture & very comfortable temperature wise. Movement in bed and getting in and out of bed is very easy. Always a side sleeper, this is the first mattress that is a comfortable back sleep as well.

Helpful?70GQ544Y4G6E13582600595
Sep 25, 2018
Reviewer name: Florida Newbie
5 out of 5 stars
5 out of 5 stars review

The Best Buy!

Bought the Serta 12” Luxury Gel Foam mattress (Queen size) a few weeks ago at Sam’s marvelous $100 discount, and liked it so well that I bought a second one right away for my guest bedroom! Consumer Reports rated this mattress as their #2 Best Buy (Mar 2018) at full price, after exhaustive testing, ahead of much pricier competitors. Comes in a box, easy to unfold once you break the vacuum seal... use a scissors to cut the plastic to avoid accidentally slitting the mattress. No foam odor. Expanded depth is more like 11”. Judge it to be medium firm. After much research, I feel this is the most reasonable, comfortable, portable bed solution!

Helpful?70GQ544Y4G6E13582600595
Feb 24, 2022
Reviewer name: Court
1 out of 5 stars
1 out of 5 stars review

Terrible!!! Don't waste your money!!!

If no stars were an option, that is what we would give. Me and my partner are both heavy sleepers that have never had any problems sleeping anywhere. That being said, we are now on our 3rd sleepless night. This mattress is like a rock with no give whatsoever. We decided after the 1st night to give it a few more nights to see if we might adapt to it... At this point I don't think it's possible. We had our last mattress for 15 years and it was completely worn out...that one was 5 stars compared to this one. I would strongly suggest looking elsewhere for a mattress.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello Court. We are so sorry to learn of your dissatisfaction and want to help. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.