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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 431-440 of 796 reviews
Sep 3, 2019
Reviewer name: Samsshopper
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect!

I was worried I would have to spend over $1500. For a quality mattress, not so!! This is affordable and comfortable!

Helpful?70GQ544Y4G6E13582600595
Sep 26, 2018
Reviewer name: RoxGA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great price for a comfortable mattress

I bought this a month ago and am very happy with the mattress. Great for our guest bedroom. Easy set up and very comfortable.

Helpful?70GQ544Y4G6E13582600595
Apr 15, 2019
Reviewer name: crazy sleeper
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable for a variety of sleepers

Just bought this and the mattress is great. I cannot feel my husband sleeping next to me. Very comfortable. Arrived in box which was cool.

Helpful?70GQ544Y4G6E13582600595
Jul 21, 2021
Reviewer name: kc2021
1 out of 5 stars
1 out of 5 stars review

Do not buy this bed

It lies with the review. It is not soft like memory foam. It is very, very firm. I am highly disappointed. !

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello kc2021, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Aug 7, 2018
Reviewer name: piñon
3 out of 5 stars
3 out of 5 stars review

Arrived dirty from factory

This mattress arrived nicely packed and filled up very quickly. I am disappointed that it was packed in plastic dirty along one side.

Helpful?70GQ544Y4G6E13582600595
Dec 16, 2023
Reviewer name: SAD customer
1 out of 5 stars
1 out of 5 stars review

Quuen mattress used to be 389 in 2022

Great mattress overall loved it so much i wanted to buy more but they have raised the price by over 200 dollars no longer worth it in my opinion

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there! Thanks for taking the time to review your mattress. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Aug 6, 2021
Reviewer name: dylan
1 out of 5 stars
1 out of 5 stars review

Soft as a sidewalk

Have you ever desired a nice restful sleep on the sidewalk? Look no further! Here is the stiffest bed you can buy!

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reply from Supplier Response

Hi dylan, thank you for taking the time to write a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Mar 29, 2024
Reviewer name: Disapointed Buyer
1 out of 5 stars
1 out of 5 stars review

Not Firm

I was looking for a form mattress. This says firm but it is not firm at all. I literally sink in it. Waste of my money

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reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Nov 30, 2021
Reviewer name: HyR
1 out of 5 stars
1 out of 5 stars review

Too firm

The mattress is too firm for us. My wife cannot sleep well with this mattress and she started to have pain on her back because is too firm and is not comfortable at all.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Sep 13, 2023
Reviewer name: Unhappy
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not as firm as we expected

Not as firm as I expected. We bought the exact same mattress model, in a queen size several years ago. The mattress we received recently is not as firm, we sink to the frame when we sit on the edge.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We do update the mattress lines every few years and change the firmnesses offered as well. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!