Bought winter of 2018 exchanging for another now (spring 2021). At first it was great. Has broken down, there is a dip where I sleep and a dip where my wife sleeps and a hill in the middle. My wife is of average size. I’m over 250 so I realize I’m going to be harder on a mattress than the average person but less than 3 years? My mom also has one and she said hers is holding up great. Maybe for 1 person who rarely sleeps and works all the time it’s good, or if you’re small it’s good. Maybe I’m expecting too much from a cheap mattress. I do not recommend.

We've had this mattress for approximately 6 months, and we absolutely love it! I initially was the one having problems with our old, 12-year old innerspring mattress, and started looking for a new one. I was waking up with lower back pain, and sometimes pain in other areas of my back as well. Although it took about a week to get used to this mattress (it almost feels too firm when you first try it out), after this initial period, it's been nothing but perfect. I now wake up with zero pain, and do not wake up in the middle of the night from tossing and turning. I was skeptical about getting a memory foam mattress, but I'm so glad we did. My husband would prefer a bit more plush of a mattress, but he also wakes up with no pain and sleeps well during the night, so no complaints from him either. A quick final note - during my last pregnancy, our old mattress was unbearably uncomfortable. I'm pregnant again and this mattress has been phenomenal - I'm waking up restored and in no pain!

I want my Night gel back, this mattress is horrible. I only got it because I wanted it with the adjustable base and wanted the white glove service. The base is firm but I rarely ever adjust it. The mattress is horrendous I should have bought the base separately and stayed with the Night gel which is what I had before. Trust me, stay away.

I like a firmer mattress, but this was ridiculous. We bought this for a second bedroom and our family who first slept on it woke up with back pain. I later tried it and could not sleep more than an hour before my discomfort woke me. Avoid u less you like really really firm beds.

Bought end of November, replacing 12+ year old 14 inch foam from Sams Club. After one month, hurting so bad, every pressure point, we went and bought the 4 inch Foam pad for top. That made it to difficult to roll over! Trying to call, did get Sam's who says ?Serta department will handle?

I tried out the 10" Gel memory foam in the store and it felt pretty comfortable so i figured i'd get the 12" I read this was a medium firm... it was like sleeping on a mat from gym call in high school. I found a mattress i like.... I am a plush mattress user for sure. I gave it a full week to let the foam get it's shape. Box came with no paperwork of any kind... But, found out on the net it can take 24-48 hours for the mattress to gain it's full shape. Waited a full week... after one night it wasn't gonna work for me. Wish Sam's had this in store to try before buying but, the return was super easy so... that part was good.

We have tried this out for a few weeks now. I know it just my opinion, but I was so hoping this would make a difference for me. I’m about 5ft 120 lbs and had a car wreck years ago. I have neck issues and was hoping this would allow me to get a little more sleep. I know it’s not going to fix me, but I need sleep. My neck and shoulders have hurt worse. It’s very firm. It may be my mistake completely, but I really thought this was one of those mattresses that when she lying and it kind of phones in my woods around you. If that’s what you’re looking for this is definitely not the one. Not saying this is not a good mattress for somebody, but I definitely need to do some more research before I go out and shop again. Returning this today.

We looked at this mattress because of it's Consumer Reports rating. We were purchasing for a RV so wanted the mattress in a box for easy installation. I have fibromyalgia and arthritis so comfort was also at the top of my list. Hard mattress or too soft ones are very bad for me causing a lot of pain. This mattress is wonderful, I sleep great and don't wake up stiff and sore like I am much older. If you have chronic pain you should consider this mattress. The only downfall for me is the platform for the bed is raised and with this 12" mattress I have to stretch a bit to be able to get into bed. I am seriously considering a step stool to make it easier.

We love our new mattress...unlike other memory foams that ship in a box, we slept on it the first night. It is definitely very firm. I would prefer not so firm but my husband likes it and says it has helped his back. I find it easy to fall asleep on this mattress and it seems pretty cool with the gel. Great price too!

A fantastic mattress at any price and at the current price it is a gift. Luxuriously firm well describe posture & very comfortable temperature wise. Movement in bed and getting in and out of bed is very easy. Always a side sleeper, this is the first mattress that is a comfortable back sleep as well.