I bought this mattress about a month ago. Ordering, shipment, packaging was all as expected. There was no smell from mine as others referred to noticing. I had to do something to better my sleep as I woke up achy every morning. On the Serta, I wake up everyday now without hitting snooze, feel refreshed and no part of my body hurts at all. It's a magical combination of support & softness. The cooling effect isn't too much, even on colder nights. I could not be happier with this purchase! My only regret is not buying sooner!! I have recommended this to all my loved one's & already, my brother & his wife have purchased the same and can't wait for the delivery!

Bought this last week, lets see how this one works out. Everything good so far, the actual box comes with wheels so moving it to the bed is really easy. The install is pretty straight forward. Open box, Unroll on bed and then remove plastic. If using knife to cut things be really careful, would recommend ripping plastic with hands. Will post an update in 12 months about the comfort of the Mattress.

I purchased this mattress solely because of the rating it received from consumer reports (and the reasonable price). It is advertised as a 12” mattress, but mine is barely 10” after two weeks. I’m a side sleeper and it was way too firm for me, so I purchased a 3” memory foam topper. So far, after only two nights, It is much better, but I will reserve final evaluation for a month or so.

I like a firm mattress but also comfortable. This one has been good thus far. I have some issues with my shoulder and hips. My arm has a tendency to go numb during sleep. Since I have had this mattress I have noticed that I do not have to prop myself up to get my shoulder off mattress. I am not sure if it is a back related or shoulder related issue but I haven't had the problems since I have been sleeping on this mattress. I would say "thumbs up!"

I was a little afraid to order a mattress . But I know Sam's has always stood behind what they sell. It's perfect ! I have a bad back and this mattress is like the best I've ever slept on. it's wonderful and very happy I stuck my neck out and bought it. I'd do it again ! Plus it's a great price !

I was very indecisive on getting this mattress and I took a leap of faith. I can say it was well worth it and one of the best decisions I made. I originally planned on buying it for my teenage daughter, and I wanted to try it out first. So this mattress was comfortable, soft foam, & great quality. Its a bit on the firm side, but I am used to a Foam mattress and have had one for years. So I am okay with these type of mattress. the shipping arrived on time and it came in a compressed plastic wrap. I did allow roughly 20-30 minutes before I tried to sit on it. I allowed about 2 hours before actually laying on it to sleep.

We purchased this mattress as a replacement for our nearly 20 year old Tempurpedic which has serviced us well until 2 years ago. This Serta has no support on the edges causing me to somewhat slide off the bed if I am sitting on the bed to put on my shoes and socks. It DOES sleep cooler than our previous mattress. It DOES NOT transmit movement. It does not have side straps for movement but is light enough for my wife and I (69 and 73 yo) to move it onto the bed. I would say that I expected something a little firmer from Serta. Consumer Reports must have gotten something a little different to rate this mattress a 7 for firmness.

Needed a new mattress for the guest room. I knew Serta has great products so I jumped on line to Sam's club. In minutes I found what I needed. Received the mattress in less then a week. Put it on the bed and it was just what we needed. Saved money and Time. You can't beat Serta and Sam's price and service.

Sleeping much better! Have had a tempurpedic and it was too hard. went to regular firm mattress and slept better but still woke up every morning hurting (have back issues). I sleep much better and don't hurt every morning! (I'm a back and side sleeper.)

Bought this for our son's room/guest room. The bed had an older mattress and he has lived away at college since 2014. After graduating college in May he was home for the summer and realized how bad the old mattress was. We bought this and put on the bed for his Christmas visit. He loved it.