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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 141-150 of 795 reviews
Dec 9, 2021
Neva
5 out of 5 stars review

Verified Purchase

Comfort

Don’t let the fact that it comes in a box keep you from buying..awesome mattress.

Helpful?70GQ544Y4G6E13582600595
Aug 13, 2022
Maty
4 out of 5 stars review

Verified Purchase

Better rest.

Although it is a little softer than I like, I am resting extremely well.

Helpful?70GQ544Y4G6E13582600595
Apr 25, 2021
Gail
5 out of 5 stars review

Verified Purchase

Good support

Good for people with back problems.

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May 2, 2021
Acj
2 out of 5 stars review

Verified Purchase

Caution when buying

very soft; not good for side and stomach sleeper; don't like but stuck with it because no way to return.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi Acj, we're sorry that you are less than satisfied with your Serta 12" gel memory foam mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 2, 2020
Trisha S
5 out of 5 stars review

Verified Purchase

New Mattress

Mattress is firm but not uncomfortable. We bought this mattress for our 8th grader and he has enjoyed it so far.

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Oct 5, 2019
Amy G
5 out of 5 stars review

Verified Purchase

Very comfortable and good value

We've had it for about a month and already I can feel a difference in the quality of sleep I'm getting. It was a great price too.

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Jul 8, 2021
J Anderson
5 out of 5 stars review

Verified Purchase

nice mattress

nice mattress for the price! My wife has complained about her back, and now her back is much better on this mattress!

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Aug 6, 2021
WV Nana
5 out of 5 stars review

Verified Purchase

Excellent quality

This is a great mattress! The price was great and the quality of the mattress itself is outstanding.

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May 29, 2021
Jay boogie
2 out of 5 stars review

Verified Purchase

Too firm

I purchased based on reviews. This mattress is horrible to sleep on. Too firm And stiff. Not a great buy for someone who has sleep issues.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello Jay, we're so sorry to hear that you are less than satisfied with your Serta SleepToGo 12" mattress. All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 4, 2022
Lisa
3 out of 5 stars review

Verified Purchase

Sleeps ok. But not stable around edge of mattress.

Unstable around the edges of the mattress. Needs more definition. Ends didn’t pop all the way back up as promised either.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello Lisa, thank you for taking the time to leave a review. We're sorry to learn that you're not having a 5-star experience with your mattress and would love the opportunity to assist. Please call us at 1-888-240-1945. Thank you.