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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 101-110 of 796 reviews
Nov 15, 2020
Reviewer name: Ruby
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

We love it

My husband and I been looking for a mattress for a few months now and we decided to go with one and boy are we satisfied it was just what we needed.

Helpful?70GQ544Y4G6E13582600595
Oct 8, 2023
Reviewer name: R G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Matress

We were not sure how a matress in a box would be, but have been quite happy with it. We don’t wake each other up when getting up at night and it is very comfortable.

Helpful?70GQ544Y4G6E13582600595
Apr 20, 2021
Reviewer name: Larry
5 out of 5 stars
5 out of 5 stars review

Great sleep for the obese

I weigh about 450lbs. I usually wake up every 1 1/2-2 hours in my old mattress. Since day one I've slept through the night peacefully waking up only once a night.

Helpful?70GQ544Y4G6E13582600595
Aug 11, 2021
Reviewer name: jc
1 out of 5 stars
1 out of 5 stars review

stay away

I wish I would of believed the reviews, not sure what it is but this mattress is firm yet it sinks half your body. Hard to explain, when we wake up our backs are so sore. I really regret getting rid of our old one for this. Wasted money

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Dec 4, 2021
Reviewer name: RN
4 out of 5 stars
4 out of 5 stars review

It's not 12 inches

I bought this mattress 20 days ago and installed it 2 days ago. It is very comfortable but I have measured the height several times and it is only 10 1/2 inches thick instead of the advertised 12 inches. I am a retired Quality Manager.

Helpful?70GQ544Y4G6E13582600595
Dec 14, 2020
Reviewer name: Chica
5 out of 5 stars
5 out of 5 stars review

Able to sleep again!! Love it!

This mattress is wonderful, I'm able to sleep again, works well with my kids since they move a lot I'm stable to sleep well when they are in bed with me. Is comfy, cozy, stable. Love it!

Helpful?70GQ544Y4G6E13582600595
Nov 25, 2021
Reviewer name: Marc
1 out of 5 stars
1 out of 5 stars review

Mattress "tacos" after a year

I have had this mattress just over a year. A couple months ago it started sink in the middle, causing you fall towards the middle of you sleep on one side. This makes it very difficult to sleep.

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reply from Supplier Response

Hi Marc! Thank you for taking the time to let us know about your recent experience. We're sorry to hear that you are having issues with your Serta SleepToGo 12" mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 4, 2023
Reviewer name: abstractresi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Mattress

I bought this mattress in a twin 4 years ago. Love it. Slept on it every day. So bought another in queen size. Putting the twin in another room and sleeping on queen size now. Comfortable and opened up nicely both times.

Helpful?70GQ544Y4G6E13582600595
Mar 17, 2018
Reviewer name: Bulldog
1 out of 5 stars
1 out of 5 stars review

Unbelievably Firm

We tried this mattress but had to return it after the second night. It was like sleeping on the floor. Sam's Club gave us no problems with the return.

Helpful?70GQ544Y4G6E13582600595
Nov 5, 2024
Reviewer name: Kristy
1 out of 5 stars
1 out of 5 stars review

BUYER BEWARE: Never received.. Sams won't cancel,

I ordered this mattress because I needed it for surgery recovery. I never received it, Sams said I can't return it through them, it has to be with Serta even though Sams charged my account. Gave me phone number with no resolution.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. Your feedback is very valuable to us. We are sorry to hear about the issues you have had with delivery and receiving your refund. If the mattress was purchased in a Sam's Club store directly the store will be able to handle the return directly for you. If the mattress was purchased online please reach out to (888) 802-2948 for assistance with their website orders. We hope this helps and that you are able to receive resolution soon!