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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 111-120 of 796 reviews
Sep 14, 2020
Reviewer name: Ceci
1 out of 5 stars
1 out of 5 stars review

Awful

Hard as A Rock. I like firm beds but woah! It smells Awful! Instantly smells of chemicals, whole house smelt awful. Had it unzipped and airing out still didn’t work. Returned!!!! Don’t waste money please.

Helpful?70GQ544Y4G6E13582600595
Nov 16, 2020
Reviewer name: Mackey
3 out of 5 stars
3 out of 5 stars review

not a 12” mattress

The mattress is comfortable and does not have the chemical smell some alluded to. It is not a 12” mattress as advertised. I have had it for almost a week and it is 10.75 inches.

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Jan 29, 2024
Reviewer name: Kdogg
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great buy!

We purchased this mattress on our son’s recommendation. He said this mattress surpassed any other bed in a box mattress he’s tried lately. He wasn’t wrong! Great mattress!!

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Aug 11, 2021
Reviewer name: jc
1 out of 5 stars
1 out of 5 stars review

stay away

I wish I would of believed the reviews, not sure what it is but this mattress is firm yet it sinks half your body. Hard to explain, when we wake up our backs are so sore. I really regret getting rid of our old one for this. Wasted money

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jun 15, 2021
Reviewer name: Bara
5 out of 5 stars
5 out of 5 stars review

Great Mattress

This is a really good mattress if you're looking for one on the firm side, it is super comfortable, back & shoulder pain are almost gone after less than a week.

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Dec 4, 2021
Reviewer name: RN
4 out of 5 stars
4 out of 5 stars review

It's not 12 inches

I bought this mattress 20 days ago and installed it 2 days ago. It is very comfortable but I have measured the height several times and it is only 10 1/2 inches thick instead of the advertised 12 inches. I am a retired Quality Manager.

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Aug 19, 2020
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice bed for the price.

We purchased this mattress for our RV. It is comfortable, not too firm but good support. I sleep well and wake with no backache. Only con would be the foam smell has taken a while to go away. The smell does not bother my husband though.

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Aug 26, 2018
Reviewer name: TPham
1 out of 5 stars
1 out of 5 stars review

Bad choice!

I bought this mattress 3 months ago and it's already sagging and soften. My back hurt so bad, I couldn't get up in the morning. I has 10 year warranty but only after 3 months it's sagging and deformed. Don't buy it or you'll be sorry.

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Nov 25, 2021
Reviewer name: Marc
1 out of 5 stars
1 out of 5 stars review

Mattress "tacos" after a year

I have had this mattress just over a year. A couple months ago it started sink in the middle, causing you fall towards the middle of you sleep on one side. This makes it very difficult to sleep.

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reply from Supplier Response

Hi Marc! Thank you for taking the time to let us know about your recent experience. We're sorry to hear that you are having issues with your Serta SleepToGo 12" mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 17, 2018
Reviewer name: Bulldog
1 out of 5 stars
1 out of 5 stars review

Unbelievably Firm

We tried this mattress but had to return it after the second night. It was like sleeping on the floor. Sam's Club gave us no problems with the return.

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