Frosting was great, decorations were great, but the cake was dry.

The cake was moist and delicious, (marble cake with buttercream frosting). We had red and yellow roses, the message was in red also, with red piping around the edge. They did a very nice job and followed our request perfectly. I have never been disappointed with Sam's cakes.

Because of the new requirements, you can no longer order a cake at the counter. You must order it online. For two days I tried to order my cake and it would not go through so I went in store and a very nice woman helped me. We did everything exactly how I wanted the writing on the cake however when I picked up the cake two days later everything was wrong, the color of the writing and the message on the cake totally wrong. Unfortunately that same nice woman was not there.There was nobody behind the counter to even try to help me. The one person that was there barely spoke any English for me to even try to get my cake fixed. I have always loved ordering my cakes at Sam’s Club, but now I am going to be forced to look elsewhere. I am so disappointed. They need to go back to the old way where you can order in person and pay for your cake right then and there. I believe that was the problem why they now do everything online so payment is upfront, but there’s no reason that you can’t pay upfront in store when ordering your cake. That’s how it should be!!!

I do not like that I am limited to only 4 color options if I select one of the decorative option (roses or balloons). I should be able to choose or substitute any colors for the cake that I would like. It is convenient to be able to place the order on the app but defeats the purpose if I can't have the cake the way that I want it. Even a note section would be helpful if i am able to note in there of the colors that I want.

We had a vanilla cake with vanilla frosting, and it is hands-down the best-tasting cake we’ve ever had. From the very first bite fresh from Sam's Club to the last bite after it's been frozen, the flavor is rich, the cake is moist and is pure deliciousness every time. The frosting is the best frosting. It complements the cake beautifully without overpowering it, adding just the right touch of creamy decadence.

I have had many cakes from Sans Club over the years. I am very unhappy with the computer options and ordering of the cake. Also there was a huge bubble under the frosting (not the cake) and we didn't notice it until we were home. We tried to fix it but it was quite the eye sore. Please go back to the way it use to be. When you could call in the order and talk to a person.

The cake looked beautiful and was a marble cake as requested. However, the chocolate buttercreme frosting was very mediocre. It tasted waxy. It was not "good." No one at the party commented that the cake was tasty, as they always did in the past. Either this was not buttercreme, they cheapened the recipe, or it was a bad batch.

So first I would love to start off by saying I had called the store to see if there was any other color options and they told me to visit the store we can add more options in person. Okay so I show up and they look at me like I’m stupid and tell me the only options I have are online. Fine. I choose my options online and I choose one of the two color schemes (not my favorite but it will do) I go to pickup my cake day of my daughters birthday party and the cake is completely white not a single drop off color on the whole entire cake. Just white. At this point there is not enough time to re order or complain because my daughter’s birthday party was literally an hour away from starting. Disappointed in the rude customer service they displayed toward me and mega disappointed that even after I did what they said and ordered online my cake was messed up somehow and no one seemed to give a crap. Will not be using this bakery again.

Absolutely love Sam's Club cakes. Great quality cake at an amazing price. The cake stays moist for several days, even unrefrigerated. Just keep in a cool spot in your kitchen. My folks love icing. Sam's Club always delivers with just the right amount of icing😊 You will not be disappointed. My only negative is I wished there were a few more color choices with the custom cakes.

Good cake. Pretty. Had trouble ordering online. Do not like smaller number of letters allowed on cake that the decorator has no control of. Must order online. Not as many choices for frosting colors. No cookie cake or quarter sheet anymore. Not happy about these changes after buying cakes here for a long time. Sam’s used to be more concerned with member satisfaction.