This is a difficult item to review because it was such a 'mixed bag.' The cake itself was visually beautiful and the service I received was stellar. Unfortunately, the taste of the cake was very artificial and quite nasty. I knew the cake was going to disappoint my spoiled family who are accustomed to cakes made from scratch using clean ingredients. The service was 5 star, the flavor and texture a zero.

The cake itself was good...tasty, not dry. The decorations were below par. The writing looks like a third grader did it. It ruined the cake's looks. A few months before I ordered this one, the decorations were superb! What a difference with this one.

The graphic printing machine was malfunctioning and printing wrinkly images, and the bakery did not let me know. They proceeded with the order, and when I picked up the cake, it had a notably low quality graphic but it was too late for me to order from elsewhere. They tried to fix it, but couldn’t do so without making the cake worse. The hand-lettered text was also off-center. I will not order a cake from Sam’s Club again.

I ordered 2 sheet cakes one white and one chocolate I know the order was correct but I received 2 white cakes. Since you can no longer order in person but only online I had a copy of the order. However whoever prepared the cakes misread the order, I cannot give this a positive review. These were special event cakes and I was disappointed

Cake was fine, however we ordered this for my granddaughter’s first communion and was supposed to be decorated for the event and her name but when we picked it up no personalized event greeting or name just a general decoration around the top edges and when questioned about it the person in the bakery said there was no one there that could finish it with those personalizations so take it or leave it and since the event was that day we took it. Not happy about this at all!!!

The cake was a decorated white half sheet cake. The flavor was very good. The decorations were just what I wanted. I got the buttercream icing which was a little too sweet, but I expected that. I prefer the whip cream icing but needed a certain color of green which was not available in the whip cream icing. I was very satisfied with the cake. The prices can't be beat.

The cake was delicious I would have given this order 5 starts but the customization is no longer what it used to be. All is on line and so you are limited to decorative options. You can only order from what is in the book and the limited colors and toppers given on line.

The penmanship on my cake was unacceptable for a business. Writing wasn’t centered.

Delicious cake. Great for a large party! We ordered 2, one chocolate one white for 100 people. We had more than enough!

Cake was delicious, but hated the ordering method. Liked when I could go to the bakery section, look thru the book & order with an actual person