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Custom Half Sheet Cake

The cake was poorly decorated with uneven lettering, a misshaped cake and it appeared that the person that decorated it either rushed through the job, or no one was looking over finished work. I was embarrassed to put this cake out at our daughter's adoption celebration and honestly felt Sam's should bave been embarrassed to allow something so poorly done to leave. The bakery manager was too busy to speak to me, but the store manager did at least refund my money. When I asked for them to redo another cake, I was told it would be an hour, which I thought was another example of unsatisfactory customer service. I can't imagine that I will ever order another cake from Sam's bakery again, or if i do, it will be a long time. This experience has left me very disappointed.

Disappointed bakery customer.

The cake was moist and  delicious, (marble cake with buttercream frosting). We had red and yellow roses, the message was in red also, with red piping around the edge. They did a very nice job and followed our request perfectly. I have never been disappointed with Sam's cakes.

Sheet cake for 100th birthday celebration

Customer reviews for Custom Half Sheet Cake

Member photos