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Custom Half Sheet Cake

I ordered a custom picture cake for my son's birthday. The picture was put on upside down and the picture wasn't as big as I was told.

Good cake, wrong design

We were so delighted with our cake order for our 4 year old son.   Beyond expectations.. it was beautiful, and tasted wonderful!

Great Cake!  Great Price!  Beautiful!

Very disappointed that I can no longer order by phone or instore.  The customization is not user friendly, and there are so few choices.

Bring back in-store cake ordering

I ordered the birthday  cake, it was EXTERMELY DRY. Everyone was not happy with it. I won't order another cake from Sam's again

Birthday Cake

THE BAKERY DID AN EXCEPTIONAL JOB IN PLACING PICTURES FOR A NEIGHBORS 70TH BIRTHDAY CELEBRATION. THE CAKE WAS BEAUTIFULLY DECORATED AND IT LOOKED LIKE A $500.00 CAKE. IT WAS SUPER YUMMY

GOLDEN EXCELLENCE

Stitch cake

Ordering a cake and do not like computer ordering.  It is impersonal and limits options

Cannot really get a customized cake

Disappointed

Went to pick up the cake and it was in the wrong colors!  This has happened before! 😡

Wrong Again

Very upset you don't have all the designs you have in store.  Ballons and roses that's it?????

No more cute cakes

The cake was poorly decorated with uneven lettering, a misshaped cake and it appeared that the person that decorated it either rushed through the job, or no one was looking over finished work. I was embarrassed to put this cake out at our daughter's adoption celebration and honestly felt Sam's should bave been embarrassed to allow something so poorly done to leave. The bakery manager was too busy to speak to me, but the store manager did at least refund my money. When I asked for them to redo another cake, I was told it would be an hour, which I thought was another example of unsatisfactory customer service. I can't imagine that I will ever order another cake from Sam's bakery again, or if i do, it will be a long time. This experience has left me very disappointed.

Disappointed bakery customer.

The cake was moist and  delicious, (marble cake with buttercream frosting). We had red and yellow roses, the message was in red also, with red piping around the edge. They did a very nice job and followed our request perfectly. I have never been disappointed with Sam's cakes.

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