There's a lady that appears to be in charge that took my order. She helped me order online. The only mistake was Happy birthday was written in red and my mother dislikes that color and I had ordered green letters. The lady, I wish I knew her name, was so sweet about correcting the writing. I hated being petty but I wanted my mom's 90 birthday cake to be perfect. Which it was. We do wish we could get half chocolate and half white, the cake was great, beautiful, my mom loved it. I especially like the attitude of the lady that helped me. I've ordered 2 cakes from Sam's and both times the people were very helpful.

Getting the cake ordered was not easy. I made a special trip to order the cake per the directions of an employee from a previous visit to get instructions. When I got there I was told I had to order on line only. Online will not allow you to purchase a full sheet cake with two flavors. I couldn't get the ruffled edging on the sides like the committee wanted. The ruffles appears to be available only on one cake. We wanted to use our logo for the event and I was told I would have to come back after ordering the cake with the receipt and a release form for the logo. All that information was different than the original information I was given. The cake was excellent but the process to get it ordered is horrible.

So many issues. I ordered a custom cake online but it’s not really custom with only 3 color choices for roses. I tried to cancel the cake but was told I couldn’t. When I went to get the cake the frosting was not smooth across the top/ it had digits. It looked like they didn’t use a smaller piping tip to write the message so you couldn’t tell what it said and the piping around the sides was a mess with portions missing. The only bright side was that the cake tasted good.

The cake was delicious, especially the icing. That is why I am giving 4 stars. The service was terrible. I was not greeted, and essentially asked what I needed as if I were a nuisance. The only reason I will order this again is that it is the best value for the price. It feeds a crowd and the taste is great.

the cake was done wrong, the picture was wrinkled up on the cake and went I went back to get it fixed they could not redo the cake, I had to purchase a cake not decorated and find someone to decorated which cost me extra money. Not mention the customer service was awful and the lady in the bakery gave me attitude.

The cake was amazing. I ordered a half sheet marble cake with whipped frosting and everyone loved it. The service by the bakery employees was professional and point on. They are so nice and made sure everything was perfect. The cost of the cake was another surprise. The grocery stores in my area are charging twice as much for half the product. Thank you so much!

I ordered 2 sheet cakes one white and one chocolate I know the order was correct but I received 2 white cakes. Since you can no longer order in person but only online I had a copy of the order. However whoever prepared the cakes misread the order, I cannot give this a positive review. These were special event cakes and I was disappointed

While it was nice that you can custom pick the frosting color, the cake was low in volume and full of frosting and does not feed 72 piece at an average size serving. It would have to be a very narrow piece of cake. Serves more like 30. Also, it would be nice to have a filling even if you have to pay a little more. The taste of the frosting could improve. It seem to have no taste. Price was okay but be willing to pay a little more for an option of a filling like chocolate moose or fruit filling.

Tasty but not attractive. The writing looks like my six-year-old wrote it. It had sloppy edges in the writing. Not at all like I've ordered in the past. The taste of the cake was a different story. Cake was moist and delicious and not overly sweet. I would order again, maybe just go without the writing unfortunately.

Cake was fine, however we ordered this for my granddaughter’s first communion and was supposed to be decorated for the event and her name but when we picked it up no personalized event greeting or name just a general decoration around the top edges and when questioned about it the person in the bakery said there was no one there that could finish it with those personalizations so take it or leave it and since the event was that day we took it. Not happy about this at all!!!