The cake was outstanding and decorated beautifully but I was some what restricted on design. I wish I could have had more personal input in that area as we used to be able to do at my local Sam's

Very nicely done. Delicious white cake with chocolate buttercream frosting. My only complaint is that I would have preferred more color options for the decoration on the cake.

I've been ordering custom cakes from Sam's Club for years and have always been happy with the quality, which is why I was surprised and disappointed with my most recent order. The cake looked nice, but the quality was noticeably different from what I've come to expect. The cake itself was very dry and lacked the moist texture that has always made Sam's cakes a favorite for our family gatherings. Several guests commented on how dry it was, and much of the cake was left uneaten. I've never had this issue with previous orders, so I'm hoping this was an isolated incident. I've always recommended Sam's cakes because of their quality and value, but this experience was disappointing.

Custom cakes are not what it used to be. Tried to order at store, was told it had to be ordered online. Wanted a picture on the cake, had to go to the store to give them the picture - wasn't an option to upload it on the website. Did not have the option for black icing on the website. Will not be ordering cakes from Sam's Club in the future.

The cake was very good. Very limited on designs sine you have to order online. Rised or balloons. Also when I shop at Sam’s I order and do curb side pick up. They would not allow this with the cake. It is very difficult for me to walk and bakery is in far back corner of the store. I didn’t know if I used an electric cart if the cake would fit in that basket. So it could be more convenient!

The design of the cake looked nothing at all like the picture, the color was off and the writing was horrible and crooked. I probably would of been better off decorating and writing on it myself. It was one of the worst I have ever gotten from there. I gave it a 2 star because of the flavor which never fails.

I ordered this cake for a class reunion and it was perfectly decorated and the writing on the cake was neat and easy to read. Sometimes flowers are sloppy and the writing is barely able to be read, but this cake was perfect in every way. The marble cake itself was fresh and moist, and the frosting complemented it nicely, without being overly sweet. I was pleasantly surprised when I picked up the cake.

Cake as always delicious, not a fan that when you go to the store to order you have to now order online, also not a fan of you only giving us 4 color options, Just wish we have the option to choose the colors we want on our cake since you are paying it. I use to work in a bakery and when we decorated cake, we did as the customer asked.

The process was really convenient, but you don’t have much to choose from. Also, the website is Not user friendly so my happy birthday writing was white on the white whip. You couldn’t even see the Happy Birthday message. Other than that cost is very good.

The cake was absolutely delicious and very nicely decorated. I used the custom cake option which I only found out about after visiting my local Sam’s Club. The app puts all the responsibility on the customer which is intimidating after being accustomed to working with the bakery staff. I’d order again now that I know how to use the app. I feel for anyone who is not tech savvy.