Unfortunately this was a bad experience for me. The decor on the cake had happy birthday all over it even though it said ‘best wishes.’ And around the cake were these huge horrible ball sprinkles which could cause someone to need dental work. The wording in the cake was cramped into one line instead of the ample space below. There was two huge thumb prints in the icing on the side. They were very flexible with me because I had to change the date of pick up last minute, which was very helpful. But overall I was a little disappointed.

I ordered my kids birthday cakes from Sam’s for years. A couple of years have been skipped as they are adults. This year I ordered a cake. The online process for placing an order is a great idea however many options have been omitted from the selection process. Limiting the ability for customize your cake. I highly recommend adding back more customized options.

We didn’t actually get to customize the cake. Sam’s limits the choices to two different designs and only three color motifs. We asked for whipped frosting and they still gave us buttercream. The customer service, when I asked for help was extremely rude.

It is very difficult to order “custom” cakes online. 1. Hard to figure out how, 2. Limited options to “customize”, 3. You don’t see a picture of what you’re getting in the end, 4. Emailed receipt looks like you are getting a white cake, 5 receipt doesn’t list the options you chose. It was so much faster and easier to fill out a form. The writing on the cake looked like it was done by a first grader. That was disappointing since the cake was for a large group. The cake itself tasted very good.

The cake wasn’t marble as I ordered but it was still delicious! Also had happy birthday decorations on it even though it said “Welcome Baby Boy.” But we didn’t notice until after the baby shower. I’d just say pay a closer attention to details, but the cake was really good!

The cake was very good. Very limited on designs sine you have to order online. Rised or balloons. Also when I shop at Sam’s I order and do curb side pick up. They would not allow this with the cake. It is very difficult for me to walk and bakery is in far back corner of the store. I didn’t know if I used an electric cart if the cake would fit in that basket. So it could be more convenient!

The cake was great, but stood there almost 5 minutes waiting to get my order. There were 2 women back there,one was sweeping the floor and the other was doing something at the table. Neither one came up until they were done. Really poor service, customers should always come first.I felt they were doing me a favor by waiting on me.

The last 3 cakes i purchased from Sam's club i ordered all of them just white with a shell trim (easy online order) i also ordered edible paper cake topper for my perfect cakes. Everyone has asked where i have gotten them as a lot of stores have a drier cake. Sams wasnt dry at all. I recommend them to everyone. Its made my occasions less hectic. And the people at my store are super friendly and helpful.

I ordered this customized cake for my sister's birthday and when I carried it to my car the cover popped open and the icing rubbed all over my shirt.. it's really not easy to put the lid back on. Then at the party trying to put the cake on the table, it broke in half!!

The process was really convenient, but you don’t have much to choose from. Also, the website is Not user friendly so my happy birthday writing was white on the white whip. You couldn’t even see the Happy Birthday message. Other than that cost is very good.