Skip to Main Content
Sams Club
Sams Club
Customer reviews for Custom Half Sheet Cake for
Custom Half Sheet Cake
4.5 out of 5 stars
stars4,029 ratings1,450 reviews
  1. 5 stars79% (3,192)
  2. 4 stars7% (262)
  3. 3 stars5% (189)
  4. 2 stars4% (146)
  5. 1 star6% (240)

Member photos

  • +215 images
Sort by |
Showing 221-230 of 1,450 reviews
Sep 11, 2024
Allie
3 out of 5 stars review

Verified Purchase

Less than expected

Unfortunately this was a bad experience for me. The decor on the cake had happy birthday all over it even though it said ‘best wishes.’ And around the cake were these huge horrible ball sprinkles which could cause someone to need dental work. The wording in the cake was cramped into one line instead of the ample space below. There was two huge thumb prints in the icing on the side. They were very flexible with me because I had to change the date of pick up last minute, which was very helpful. But overall I was a little disappointed.

Helpful?570VQY2K9AMO13581873560
Jan 13, 2025
LaToya
3 out of 5 stars review

Verified Purchase

Dedicated Cake Order

I ordered my kids birthday cakes from Sam’s for years. A couple of years have been skipped as they are adults. This year I ordered a cake. The online process for placing an order is a great idea however many options have been omitted from the selection process. Limiting the ability for customize your cake. I highly recommend adding back more customized options.

Helpful?570VQY2K9AMO13581873560
Jul 2, 2024
Rosa
2 out of 5 stars review

Verified Purchase

Mediocre- no choices

We didn’t actually get to customize the cake. Sam’s limits the choices to two different designs and only three color motifs. We asked for whipped frosting and they still gave us buttercream. The customer service, when I asked for help was extremely rude.

Helpful?570VQY2K9AMO13581873560
reply from Sam's Club Bakery Team

Thank you for your feedback, Rosa, we will send this over to our bakery teams! If you don’t see an option you like or have any questions about customizations, flavors, colors, etc., please feel free to ask one of our bakery associates or contact Member Support at (888) 301-0332. Our cake book is also available for view at all of our local clubs in the bakery area.

Aug 25, 2024
JG
2 out of 5 stars review

Verified Purchase

Difficult to order a “custom” cake online

It is very difficult to order “custom” cakes online. 1. Hard to figure out how, 2. Limited options to “customize”, 3. You don’t see a picture of what you’re getting in the end, 4. Emailed receipt looks like you are getting a white cake, 5 receipt doesn’t list the options you chose. It was so much faster and easier to fill out a form. The writing on the cake looked like it was done by a first grader. That was disappointing since the cake was for a large group. The cake itself tasted very good.

Helpful?570VQY2K9AMO13581873560
Jun 24, 2024
S Rash
5 out of 5 stars review

Verified Purchase

Great cake!

The cake wasn’t marble as I ordered but it was still delicious! Also had happy birthday decorations on it even though it said “Welcome Baby Boy.” But we didn’t notice until after the baby shower. I’d just say pay a closer attention to details, but the cake was really good!

Helpful?570VQY2K9AMO13581873560
Oct 6, 2024
Ruth
5 out of 5 stars review

Verified Purchase

Bakery sirens should also be available turn side.

The cake was very good. Very limited on designs sine you have to order online. Rised or balloons. Also when I shop at Sam’s I order and do curb side pick up. They would not allow this with the cake. It is very difficult for me to walk and bakery is in far back corner of the store. I didn’t know if I used an electric cart if the cake would fit in that basket. So it could be more convenient!

Helpful?570VQY2K9AMO13581873560
May 16, 2025
Carol
5 out of 5 stars review

Verified Purchase

Cake

The cake was great, but stood there almost 5 minutes waiting to get my order. There were 2 women back there,one was sweeping the floor and the other was doing something at the table. Neither one came up until they were done. Really poor service, customers should always come first.I felt they were doing me a favor by waiting on me.

Helpful?570VQY2K9AMO13581873560
Nov 9, 2024
Anita
5 out of 5 stars review

Verified Purchase

Outstanding! Serive and product

The last 3 cakes i purchased from Sam's club i ordered all of them just white with a shell trim (easy online order) i also ordered edible paper cake topper for my perfect cakes. Everyone has asked where i have gotten them as a lot of stores have a drier cake. Sams wasnt dry at all. I recommend them to everyone. Its made my occasions less hectic. And the people at my store are super friendly and helpful.

Helpful?570VQY2K9AMO13581873560
Sep 1, 2024
Pacific Islander
3 out of 5 stars review

Verified Purchase

Flimsy packaging

I ordered this customized cake for my sister's birthday and when I carried it to my car the cover popped open and the icing rubbed all over my shirt.. it's really not easy to put the lid back on. Then at the party trying to put the cake on the table, it broke in half!!

Helpful?570VQY2K9AMO13581873560
Aug 19, 2024
Jules
2 out of 5 stars review

Verified Purchase

For the price it’s great! In person was better!

The process was really convenient, but you don’t have much to choose from. Also, the website is Not user friendly so my happy birthday writing was white on the white whip. You couldn’t even see the Happy Birthday message. Other than that cost is very good.

Helpful?570VQY2K9AMO13581873560