I will not but another cake from Sam’s. The last few years our cakes have been messed up. This year it was so bad they gave it to us free because they couldn’t remake it in time. They didn’t have it decorated the way we ordered it. The icing they used for the writing was running all over the cake. The icing for the border was also running all over. The cake looked horrible and they were actually going to sell it like that. We didn’t realize it until we got in line to pay. We had to take it to the service desk. They were going to have it remade but of course there was no decorator there at 1:00. They ended up just giving us the cake. We ended up throwing the majority of it away because it didn’t even taste good. I wish I could say this was the first time we’ve had issues with their cakes but this has happened the last several years, but this will be the absolute last time never again.

I am very disappointed that you can no longer order cakes or cupcakes in the store. Ordering online, you cannot customize the way you used to be able to and it is not very user-friendly. For what we pay for memberships, this lack of customer service and lack of human contact is unacceptable. This service needs to at least provide an option to order in person in the store.

I had paid for the cake and couldn’t pick it up because I had death in my family. I called the bakery and they basically said that I couldn’t do anything about but call a number that she didn’t know. I didn’t get a cake or a refund for purchasing it.

It was ok, the new way of ordering doesn’t allow for much creativity and customization. Also, picked a pick up of 4:30. We arrived and was told there was no one to give it to us until 5:00, as they were all on a break. In the past Sam’s was our go to for the bakery, but not now. They are going to have to work with people to earn our trust again.

The cakes from Sam's Club are always perfect. Delicious cake, nice decorating and the best pricing! I'll never buy a cake from anywhere else again!

The cake was very moist and the icing wasn't too sweet. Everyone loved it. Great price! I will be ordering again for any upcoming events.

The cake was exactly as ordered and ready on time. It was very good as all bakery items are. The cost was excellent for the size and better than other places. I would order again for any occasion.

The taste is great but the design is not. I used to order my cakes in store and able to use the cake catalog. The online only order option limits the type of design. Very disappointing.

Ordered on line and was ready for pickup when it was supposed to be with message beautifully spaced. Our big group loved it. Absolutely delicious chocolate marble cake with butter cream frosting!

The cake itself was delicious but the ordering process was terrible. Not many options for customizing. It was so much better being able to go in person to order. Very disappointed to find out that is no longer an option