Overall the cake and frosting was fantastic. the 2 star rating is more for the customization, I had only added words to the cake with no decorations. There is no where to request the size of your message so they just filled the entire top with it. Second we choose black for our wording, once we had the cake home out for the party the next day the black bled so we had streaks of black running all over the top of the cake

Cake decoration was mediocre- i picked the balloons and the balloons didn't look like round birthday balloons. The writing was mediocre- whoever wrote the birthday message on the cake was skimping on the icing. I had to make them redo the message and make it more festive. The cake was just ok. I will never order a birthday cake from Sam's ever again.

The cake tastes great! However, it would be much better if there were more opportunities to customize the frosting to whipped instead of buttercream. In the past, I was able to request this customization in store but now that it has to be ordered, I cannot.

Always my favorite cakes

The cake was fresh and ready on time and easy to pick up. I purchased the marble cake. Everyone seemed to enjoy it. It was a very good price compared with bakeries & other local markets. There was way too much decorative frosting around the base of the cake. It would be nice if there were a few more cake flavor options instead of just the 3. This was for an 80th birthday party for my golfer husband. In spite of the many theme options, there wasn't anything for golfers. I went to the store to order it and was told I could only order it online. So, customer service is limited.

Very good

The cake was delicious I would have given this order 5 starts but the customization is no longer what it used to be. All is on line and so you are limited to decorative options. You can only order from what is in the book and the limited colors and toppers given on line.

Great quality at a great price to feed a large group. Highly recommend the marble with whipped icing.

Delicious and exactly what I ordered with a quick turn around time