Thank you for taking time to leave a review. For troubleshooting burner issues, please visit page 28 of your user manual. For additional assistance, or replacement parts, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Thank you for taking time to leave a review. We're sorry to hear about the damage! For assistance, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.We would be happy to send any necessary parts right to your home!