We appreciate your open feedback. Please know that our main goal as a manufacturing company is to provide convenience and satisfaction to customers' daily life basis. Hence, we are disheartened to hear that we weren't able to do it for you. We have troubleshooting guides for washers' error codes that mostly resolve the issue, please check this link: https://www.lg.com/us/support/help-library/error-codes-washing-machine-CT00000305-20150140270078. On the other hand, feel free to get in touch with us either for concerns related to your scheduled technician appointment, or for any we can be of any help. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. Thank you. ~Bridge

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that your new LG Washer (WM3400CW) model is an excellent upgrade and performing even better than your previous WM2016CW that served you well for 17 years. This unit is designed with LG’s durable Direct Drive motor, powerful cleaning performance, and energy‑efficient operation, making it a stunning choice for everyday laundry. Its advanced wash technology helps deliver a deep clean while being gentle on fabrics, ensuring long‑lasting performance. To keep it performing at its best, a helpful step is to run the Tub Clean cycle regularly to maintain freshness and optimal wash results. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

This is not the quality we expect from our products. We are sorry to hear that your unit did not work as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane

Hi, Annette! We’re glad to hear your new LG Washer is already a hit in your home. It’s wonderful knowing your previous LG washer served you well for 20 years, and we’re excited you chose LG again to keep the laundry routine running smoothly! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James