Congratulations on your new home, and welcome back to the LG family! We're absolutely thrilled that your research led you to the WM3400CW and that your previous positive experience with LG gave you the confidence to choose us again. Thank you so much for sharing your experience and the helpful tip about HE detergent. You're absolutely right—because high-efficiency front load washers use much less water, a small amount of HE detergent goes a long way, and using about two tablespoons for a large load can help deliver the best performance while preventing oversudsing. We truly appreciate you sharing that insight with other customers. It's also wonderful to hear you're enjoying the customizable wash cycles and the washer's efficient use of water. If you ever have any questions or need assistance, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/. Thank you for choosing LG once again, and we hope your WM3400CW serves your home reliably for many years to come!

Thank you for your feedback! We’re glad to hear your LG washer delivers clean, well-spun laundry with quiet operation and simple controls. It’s great to know it’s been a budget-friendly and practical choice—thank you for choosing LG! 😊

It is fantastic to hear that your WM3400CW is off to a great start! We completely understand that "they don't build them like they used to" sentiment, especially after having a loyal machine by your side for 17 years. While the industry has certainly changed, we’ve designed this washer with high-efficiency technology and durable components specifically to keep up with the demands of a busy home for years to come.To help your new washer live a long and healthy life, we recommend running a monthly Tub Clean cycle and using high-quality HE detergent to keep everything running smoothly. Should you ever need a hand with maintenance tips or have any questions about its performance, our LG CareQ team is always here for you at 1-888-542-2623 or through our support site at https://www.lg.com/ca_en/support/contact-us/ We truly value your trust in LG and are rooting for this washer to become your next long-term laundry companion!

It's wonderful to hear your new WM3400CW is performing beautifully, Smith! We're delighted to know both of your new machines are off to such a great start. We also appreciate your feedback about the instruction booklets. Clear and easy-to-follow documentation is just as important as a great product, and your comments about the dial and part descriptions are valuable feedback that we'll be happy to share with our team. We're glad you were able to get everything figured out, and we hope your new washer continues to provide reliable performance for years to come. If you ever have any questions or need assistance, you can reach our LG CareQ team through our support page: https://www.lg.com/ca_en/support/contact-us/. Thank you for choosing LG and for your support!

Thank you for taking the time to share your feedback. We’re glad to hear you’re satisfied with your washer and that the setup and operation were easy to learn. We appreciate your suggestion regarding the option to use cold water on the Normal wash cycle—feedback like this helps us improve future designs and features. Should you need any assistance or have additional questions, please don’t hesitate to contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET

We’re glad to hear your WM3400CW is working well for you! Thank you for sharing your feedback on the cycle timing — we’ll pass it along to our team for consideration. If you have questions or need tips to optimize your washer, LG Canada support is available at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET) or via: • Contact Us: https://www.lg.com/ca_en/support/contact-us/

Thank you for bringing this to our attention, Ward Keown. We understand how frustrating it is to receive a washer and dryer that don't match in appearance, especially when you were expecting a coordinated white set. We're sorry for the extra inconvenience of having to arrange a replacement. Our goal is always to deliver appliances that look as great together as they perform, so this certainly isn't the experience we want for our customers. We'd be happy to review your concerns and assist with the replacement process. Please contact our LG CareQ team through our support page: https://www.lg.com/ca_en/support/contact-us/. Please have a copy of your bill of sale available when you reach out, and reference CNN260729805092 so we can better assist you. Thank you for taking the time to share your feedback with us.

This is not the quality we expect from our products. We are sorry to hear that your unit did not work as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane