Hello. We appreciate you sharing your thoughts and review for your LG WM3400CW Washer. We recognize your experience with the staining on your laundry items, the rust on your unit, and the process of getting service scheduled. To help manage cleaning results and protect your garments, please make sure to avoid leaving wet laundry in the tub for extended periods, leave the washer door open after cycles to promote proper airflow, and routinely clean the door gasket and tub interior. You can also visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790?srsltid=AfmBOoq1jfJg8sufdDw9YtUTScsYz9RSTzCNmm9RaShzFHMaTXr5TF0d for additional helpful tips. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi Etan! There is nothing better than a laundry pair that just gets the job done perfectly day in and day out! We are thrilled that your LG WM3400CW washer is meeting all your expectations with no issues whatsoever and delivering the reliable performance you were hoping for. Thank you so much for the awesome recommendation and for trusting LG with your home! We hope your laundry pair continues to make every load easy and hassle-free for years to come. If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.

Hey there, Kerbe! Thanks for the great review. Sounds like your washer is really showing off its cleaning power. We’ll pass along your note about the detergent learning curve to our product team. If you ever need a hand in the future, our team at @LGUSSupport is always here to help. #LifesGood ❤️ ‑LG Digital Care Team ^Rich

Thanks for the awesome feedback, Bryan! We love hearing from returning members of the LG family. Upgrading to a new model should always feel like an exciting step forward, and we're thrilled to hear that your WM3400CW is delivering great performance while giving you new features to enjoy compared to your previous washer. Thank you for choosing LG again and for taking the time to share your experience. We hope the upgraded features continue to make laundry day easier and more enjoyable for years to come! If you ever have any questions or need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.

That is exactly what we love to hear! We are so thrilled that your new WM3400CW appliances are a perfect fit for your home—and your bathroom! It sounds like you've created a super sleek and efficient setup. We are so happy to have you as part of the LG family, and it's wonderful to know that the quiet performance and space-saving design are working out so well for you. Making our customers' lives a little easier and quieter is what we strive for every day! Should you ever need assistance, our LG CareQ team is available at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Thank you for sharing your initial thoughts on your WM3400CW! We’re glad to hear that it’s off to a great start. You’re right—while early impressions are helpful, using the washer over a few months really shows how it performs over time and across different types of loads. We appreciate your feedback and hope that as you continue using it, it continues to meet your expectations. If you ever have questions or need assistance, our LG Canada support team is always here to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET. You can also connect through: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com • ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for choosing LG!

Hey there, thank you for taking a moment to share your experience with your 7.4 cu. ft. Ultra Large Capacity Front Load Gas Dryer model DLG3401W. We understand you mentioned longer drying times and water collecting on the door, and we appreciate you letting us know how this affects your laundry routine. A quick step that can help improve drying performance is checking the airflow path: • Clean the lint filter before each cycle • Make sure the vent duct is clear and not kinked • Confirm the outside vent hood opens freely during operation This LG guide also provides helpful information for situations where a dryer may take longer to dry: LG Dryer Drying Performance Guide https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Hello there, Mike! Thanks for the upbeat review. Great hearing your Ultra Large Capacity washer is making laundry day feel like a win with that easy use and solid performance. If you ever need anything later on, our friends at @LGUSSupport are always ready to help. #LifesGood ❤️ ‑Rich

Hi, Bruce. Thank you for sharing your review with your LG WM3400CW Washer. We always aim to provide highly reliable laundry appliances that offer straightforward operation and maintenance, and we want to help ensure your unit remains water-tight and performs perfectly for you. When handling the drain pump filter, ensuring a proper seal is essential to prevent any unintended water escape. We recommend clearing any debris or loose threads from the housing threads before inserting the filter, turning it clockwise firmly until it clicks or reaches a complete stop, and verifying that the small rubber drainage hose plug next to it is fully inserted and secure. Regarding laundry detergent, using only high-efficiency detergent and limiting the amount to about one to two tablespoons per load will prevent excess suds from building up pressure and causing overflow leaks. For a helpful visual guide on properly installing and maintaining your filter, please watch our video tutorial at https://www.youtube.com/watch?v=wLAUQklHbvM, and to find additional tips on preventing leaks and managing detergent usage, please visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James