We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha

We are sorry to hear this and looking at your case the information has been sent to Home Depot for an exchange.^Sandy

Hello there, Your remark indicates that you have had a negative experience with our warranty policies. We'd appreciate the opportunity to explore if there are any other advantageous solutions that could provide some satisfaction with your appliance. Please contact us at 1-800-243-0000. We will be happy to assist you. ~Tanisha

To improve the ability of the moisture sensor to work in your dryer, we recommend making sure that your load is not over filled. Also we recommend adding wool dryer balls to your load, they do a great job in evenly distributing the clothing and bedding for an improved drying experience. ^Jennifer

Hey there! We understand how crucial it is to have a properly working washer, and we're here to help you in any way we can to get you back on track! If you want to find more information about the error code that's showing up on your unit, feel free to check out this link: http://spr.ly/6422jlVPk. If you have any questions, feel free to let us know. ^Anthony