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Customer reviews for LG 4.5 cu. ft. Front Load Washer with ColdWash for
LG 4.5 cu. ft. Front Load Washer with ColdWash
4.4 out of 5 stars
stars2,550 ratings2,545 reviews
  1. 5 stars69% (1,771)
  2. 4 stars18% (463)
  3. 3 stars5% (120)
  4. 2 stars2% (59)
  5. 1 star5% (137)

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Showing 2,261-2,270 of 2,545 reviews
Jul 22, 2024
JIMO1
5 out of 5 stars review

Most reliable! quieter than old set!

[This review was collected as part of a promotion.] We bought a new set of front load washer and dryer and matching pedestals. Our previous washer and dryer were also LG and they were still working well after ten years. We took advantage of a great sale offer and upgraded to the new machines . Tgey are working well as expected.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi, Jim. Thank you for sharing your experience with the LG Washer (WM3400CW) model. It’s wonderful to hear that your previous LG washer and dryer served you well for ten years and that your new front‑load set with matching pedestals is performing just as expected. This model is built for efficient cleaning, smooth operation, and everyday convenience, making it a strong addition to your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Jul 6, 2023
David29642
2 out of 5 stars review

Leak prone!

This machine is awesome when it is not leaking somewhere. The first leak was from the bezel hose that connects the detergent dispenser to the top of the tub. This split and water went down to the floor. Not, a hard repair, but my laundry room was flooded. Now after a couple of years, the outer tub appears to be cracked and water is pouring from the bottom of the tub. I have an extended warranty from the store I purchased it from fortunately and they will most likely replace the machine. That does nothing for my laundry room floor though.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG SOCIAL MEDIA

Thank you for sharing your concern with us. We apologize for the inconvenience you’ve experienced with your Washer. Please know that we take your concerns seriously and we are more than willing to help you with this matter and make things right. To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport. Our Social Media Team will be glad to work towards your concern promptly. -Francine

Jan 10, 2025
Ahmadi S Masihullah
1 out of 5 stars review

Do not purchase this model.

[This review was collected as part of a promotion.] I am very disappointed with this purchase. It barely wets the clothes and all it does is literally spinning the clothes almost dry! Even though I called LG, but it is not helpful at all. I would really love to return it if possible.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi, Ahmadi. Thank you for sharing your experience with us. We understand your concern about dealing with the performance issues on your LG Washer (WM3400CW) model, especially when it comes to inadequate wetting of the clothes and excessive spinning. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend checking the water supply hose for any kinks or obstructions that might be preventing proper water flow into the washer. Additionally, try adjusting the settings to ensure you're using the correct cycle for the load type, as this can also impact how wet the clothes get. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will work closely with you to resolve the matter and discuss your options. We're committed to ensuring that your experience improves, and we appreciate your patience. ^Juvy

Dec 31, 2020
C2VB
5 out of 5 stars review

Solid Performance

[This review was collected as part of a promotion.] This is our second front loader and our first direct drive. Which works better than the belt. Although some of the wash times are longer, it really cleans the clothes for the least amount of money. I really like the Cold Wash feature. It's longer time but it uses different agitation methods to give you a warm water result using cold water. There's plenty of room to wash our queen comforter - we found it best to use medium spin so it doesn't give an error code. So there is another positive, there's plenty of setting adjustments to make just about everything work for you.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Sep 22, 2020
Anonymous
3 out of 5 stars review

this was purchased to replace another lg front loader that I can no longer find my paperwork for so I don't remember that model number. It had a dying circuit board. This machine is a plain out thorn in my side. I had the other washer for about 12 or 13 yr. and was ok with the way it worked. It was never as hard to get balanced as this new one. OMG I have taken out clothes to the point of having only an article or 2 and then added back trying to keep it from being off balance. I have had it since July 14, 2020 and have wished many times that I had my old one back.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane

Sep 8, 2024
Tommy5219
5 out of 5 stars review

Replaced with the exact same washer

[This review was collected as part of a promotion.] This washer replaced another LG front loader I had for 15 years. Not much changed except for the Wi-Fi option which is not necessary and did not get. This washer throughly cleans clothes and should last as long as my last washer.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hello, Tommy! It’s wonderful to hear your new LG Washer is living up to the legacy of your previous one. Fifteen years is an incredible run, and we’re glad your upgrade is delivering that same thorough clean you’ve come to expect. Even without the Wi‑Fi features, it sounds like the washer is doing exactly what you need—quietly, reliably, and effectively! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jun 18, 2024
Vampfan30
5 out of 5 stars review

So much easier to use

I recently bought my first front load washer after my old top load died a watery death. So far, its been an easy transition to a front load. Its easer for me to get into and pull laundry out of. I'm a breast cancer/chest surgery survivor and under 5 feet tall, so a front load washer is an absolute game changer. I'm really enjoying it so far. ;:)

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
May 21, 2022
CMFord
1 out of 5 stars review

Now I need new flooring

I purchased and got my new machine all hooked up today. I ran a cycle of just water to start and it was SUPER loud. I put the couch blankets in and it started thumping even louder. I went in and the washer was in the middle if the laundry room and water was spraying everywhere because it pulled the hoses. I turned it off and was cleaning up the water when I noticed that it tore holes through the linoleum.

Review from lg.com/ca
Helpful?7HUNDQCYJTK013578519234
Dec 29, 2020
kabaker55
5 out of 5 stars review

Excellent product!

[This review was collected as part of a promotion.] Everything on this LG washer works well. All the selections are proper for the differnet types of clothes, and they work well for each type. Works well with Tide Pods so no measurement guessing or additives needed.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Sep 28, 2023
Hendrickson Homestead
1 out of 5 stars review

Worst machine ever

[This review was collected as part of a promotion.] Do not buy!! Have only had the washer for 2 years in our vacation home. This means it has only been used approximately 6 months a year. Had to replace motor and now a bearing went out. Was told by repairman that replacing washer was cheaper than fixing.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Social

Hi! We understand you're experiencing issues with your washer's bearing and are here to assist. So that we can discuss your washer's warranty and all possible repair options, please reach out to us on our Facebook or Twitter platforms at the handle @LGUSSupport. If you don't mind, please include your phone number and washer information (model and serial numbers) in your private or direct message to us. We look forward to the opportunity to assist! ^Chris