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Customer reviews for LG 4.5 cu. ft. Front Load Washer with ColdWash for
LG 4.5 cu. ft. Front Load Washer with ColdWash
4.4 out of 5 stars
stars2,548 ratings2,543 reviews
  1. 5 stars69% (1,770)
  2. 4 stars18% (462)
  3. 3 stars5% (120)
  4. 2 stars2% (59)
  5. 1 star5% (137)

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Showing 2,191-2,200 of 2,543 reviews
Dec 29, 2024
jamtwel
5 out of 5 stars review

Energy efficiency on steroids.

This is my one month review of this LG frontloading washer. Yes I have used it a full month and the machine has performed well. One month is not enough time to explore the multiple functions available here but I am impressed with the solid performance so far. The laundry comes out clean and very wringed out. This saves on dryer time and more efficient energy usage. In use the washing action is very solid and the spinning action balanced. I think this may be a long term durable item.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hi there. Thanks for sharing your one-month review of your LG front-load washer! It’s great to hear your washer is performing solidly and delivering clean, well-wrung laundry that helps cut down on dryer time and energy use. With so many smart features built in, there’s still plenty to explore, and we’re glad the washer is already making a strong impression. Here’s to long-lasting performance and laundry that fits your lifestyle! 🥂 For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for making LG a part of your home!​​ 🙂 ^David #Life'sGood

Dec 26, 2020
Zo 3
5 out of 5 stars review

Excellent purchase!

[This review was collected as part of a promotion.] I was anxious when I had to replace my previous washer that had served my family for 20 years but all of that melted away with this purchase. I am impressed with this washers high efficiency and quietness. Clothes come out fresh and nearly dry from the effective spin cycle. I'm happy to have an LG laundry room!

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Nov 15, 2024
Billy
1 out of 5 stars review

Promised Delivery Dates are Lies

Don't trust the delivery dates posted when purchasing this item. They just make them up. When you reach out to Sam's Club because it hasn't shown up, they just tell you they have to contact LG, and will get back with you. Ordered on the 4th, promised delivery on the 13th. Today is the 15th and no one has a clue. I would've chosen another store had I known this would be the outcome back on the 4th. Just trying to save you the same pain by writing this review.

Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Customer Care

Hi, Billy. Thank you for sharing your experience with the LG Washer (WM3400CW) model. We understand your concern about the inconsistencies with delivery timelines. We strive to provide exceptional services and ensure a smooth and seamless experience. Since you’ve already reached out to Sam's Club, it might be helpful to follow up with their customer service at 888-746-7726 for updates. Sometimes, persistence can yield better results. If you have any other questions or need further assistance, please send us a private message on social media @LGUSSupport. We hope your situation gets resolved soon. ^Juvy

Aug 28, 2024
QUICK AND EASY
5 out of 5 stars review

Bought my new front load washer about a month ago so far so good! I love it! so much better than the old one. Love the front load option, the simple dial control and choices of load size, water temperature. clothes come out clean and smelling fresh.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi, there. Thank you for sharing your experience with the LG Washer (WM3400CW) model. It’s wonderful to hear that after a month, you’re loving the front‑load design, the simple and intuitive dial controls, and the flexibility to choose load size and water temperature. Even better, that your clothes are coming out clean and smelling fresh — that’s exactly what this model is built to deliver. It’s always a win when a new machine outperforms the old one in every way. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Jul 31, 2024
Older model much better
3 out of 5 stars review

missing favorite function

I purchased this about a month ago to replace an older model. What I don't like is the function for adding more water to wash has been eliminated. I now must do smaller loads with the tiniest amount of detergent and add more rinses. Even with that the laundry does not seem as clean. This is not saving but costing me more not only in water, power but also the wear and tear of additional lengthy cycles to the clothes.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi there. Thank you for sharing your experience with us. We understand that your LG WM3400CW washer's removal of the "add more water" function is causing some inconvenience. To improve your washing results, try using the "Water Plus" option, which allows for extra water during the wash cycle. Additionally, ensuring the washer is not overloaded and using the recommended amount of HE detergent can help achieve better cleaning performance. LG Washer - Why is There No Water in My Front Load Washing Machine? - https://www.lg.com/us/support/help-library/lg-washer-why-is-there-no-water-in-my-front-load-washing-machine--20153089688891 If you continue to face issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience. —Renzo

Dec 29, 2020
Emily10
4 out of 5 stars review

Works Great

[This review was collected as part of a promotion.] I have had my washer for about two months. It does a great job washing my clothes and linens. The spin cycle is a little loud, so it is best if it can be placed behind a closed door. The washer has a little jingle to tell you when it's done; it's oddly endearing sometimes.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Jan 6, 2021
Nikb58
5 out of 5 stars review

Really impressive!

[This review was collected as part of a promotion.] We tried a top load washer first, but it really didn't get the clothers as clean as we wanted, and dress clothes were wrinkled excessively. This front loader is wonderful, has 7 individual load settings for towels, normal, bedding, heavy duty, permament press, delicates and even a speed wash. Temperature settings for cold, warm, & hot, spin settings for high, medium & low and soil settings for light, normal or heavy. There's also a pre-wash setting for large loads and we'll use that for heavy soiled loads as well (sweaty clothes from a workour or shoveling snow!) There's also a tub clean setting to reduce mold & mildew issues we had in our last front loading machine. At the end of the cycle there's a meldoy that plays to let you know it's done, my wife loves that feature.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Mar 21, 2023
Ben128
1 out of 5 stars review

Flawed design collects residue and stains clothes

[This review was collected as part of a promotion.] The seam between the drum and the rear of the machine is too wide and shaped in a way that it collects this black residue/debris, which stains clothes. Very poor design with no seal and too wide of a tolerance. I can stick a credit card in the seam and pick out chunks of this gunk, very upset with this purchase.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from Social Media

We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly

Dec 12, 2020
PickyPlz
3 out of 5 stars review

Clean clothes & lower water bill

[This review was collected as part of a promotion.] There are a lot of washing options(i.e., extra rinse, pre-wash, spin only). So far I have not had issues with the door leaking or a mold smell. I have followed the recommendations with cleaning the door, seals, etc. I leave the door propped open for several hours after use. I think this helps keep out the mold smell. It is extremely difficult to get properly balanced initially and still has a tendency to get off balance with mixed loads. Apparently it's not a good idea to use detergent that claims to be HE and for regular washers. I just had a problem with too many suds and I'm waiting on a technician to fix it.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Dec 12, 2020
dnkay
4 out of 5 stars review

Features

[This review was collected as part of a promotion.] I have now had a chance to use the washer for 6 months. I do like how it cleans and find that my clothes seem cleaner. I do have issues at times with my towels and washcloths having an odd odor. I do like the features of the washer and the various choices to wash and the ability to change the standard wash cycle.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234