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Customer reviews for LG 4.5 cu. ft. Front Load Washer with ColdWash for
LG 4.5 cu. ft. Front Load Washer with ColdWash
4.4 out of 5 stars
stars2,548 ratings2,543 reviews
  1. 5 stars69% (1,770)
  2. 4 stars18% (462)
  3. 3 stars5% (120)
  4. 2 stars2% (59)
  5. 1 star5% (137)

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Showing 2,181-2,190 of 2,543 reviews
Feb 19, 2024
Barr25
4 out of 5 stars review

Love LG

[This review was collected as part of a promotion.] Replaced our old LG washer that lasted 20 years. A real workhorse! Love the large capacity and the spin is so efficient that dryer time is minimal. A couple of things that I wish they would consider: Add a Soak cycle that would allow a choice of several times for the clothes to sit dampened in solution before continuing with wash. And add a 'press & hold' to retain a customized cycle. This was a feature on my old unit, and it's crazy that now I have to program cold tap water plus an extra rinse - with every use!

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Jan 29, 2021
Narcisa
1 out of 5 stars review

No happy with it

[This review was collected as part of a promotion.] I bought this washer and I have used it for three months and I have never used a machine in which I have had to dilute the fabric conditioner, I use Downy. I have used that for 30 years and I have never have had that situation. I have follow that instruction and now the machine does not deliver the downy on the rinse cycle. I have clean everything , every tray and every tray. Still downy is not delivery in the rinse cycle. I don't know what to do. I would like to call for service . I can't find the # to call.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). If you prefer to call, our number is 800.243.0000. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Dec 7, 2024
Ah00
1 out of 5 stars review

Mildew

[This review was collected as part of a promotion.] Horrible! It was supposed to be new but smells moldy. I have run cleaning loads and vinegar but everything smells moldy and nothing comes out clean. My towels smelled so bad after washing that I had to buy new ones. I had an older lg washer and tried to just replace but this is awful.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hey there! Let's help get your clothes smelling clean and fresh whenever you use your LG washer. We appreciate you letting us know about trying the cleaning cycle, and we'd be happy to offer you this troubleshooting link (https://tinyurl.com/29v7bqh7), which provides additional tips to help with odor. So we can make sure you're fully taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh

Dec 16, 2020
AARP user
4 out of 5 stars review

Cleans well and nice features

[This review was collected as part of a promotion.] Just the first month of use, so I can't comment on the main reason I bought an LG was for its reliability . It works well, has options for all the cycles like towels and bedding. The quick wash is great and cuts the time from about 70 minutes on normal to 25 minutes. It is not as quiet as my older machine, but the spin cycle is efficient and quiet. I wish the paper manual that came with the machine was more complete, you have to go to the website to get the full manual

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
May 8, 2022
BwaneGraeme
4 out of 5 stars review

Great machine. Quiet and works well.

Getting this machine going nearly drove me up a wall. The test run was interrupted by a major flood. Although I had zip-tied the drain tube in place, the U-bend holding it is so flimsy the tube broke free and dumped the water on the floor. Fortunately my old machine had a decent strong U-bend which I was able to use successfully. During the water dump, I disconnected the machine and when I went to start it up again the Control Lock was on. Referring to troubleshooting in the manual, it told me to turn off the control lock, "see Control Lock under Functions and Extra Features". THERE IS NO MENTION OF CONTROL LOCK under Functions and Extra Features in the hard copy manual supplied with the washer, so I tried to look up the manual online. Selecting my model, WM3400CW, it gave a 404 error message - "The requested URL was not found on this server". Model WM3400CV was also listed, so I tried that. It turned out to actually be for model WM3450CW, but it contained the information I needed and I was able to turn off the Control Lock. After this very frustrating beginning and water damage to my floor, I finally got to use the machine and am delighted with it. I am impressed with how dry the spin cycle gets towels, and can reduce time in the dryer compared to my old machine.

Review from lg.com/ca
Helpful?7HUNDQCYJTK013578519234
Dec 11, 2020
Marianne4290
3 out of 5 stars review

Large variety of cycles

[This review was collected as part of a promotion.] I’m basically pleased with the washer. I previously owned a top loader. The top loader was capable of large loads. Even though this washer states it can handle a large load it can’t. I have tried a couple time. All my clothes do not come clean some don’t even get wet. That being said if you keep your loads medium to small it does a fairly good job.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Dec 10, 2020
Koolken
5 out of 5 stars review

New washer for Us

[This review was collected as part of a promotion.] Was skeptical at first to buy do to some bad reviews, but after buying water usage has gone down my clothes are cleaner and it uses less energy. You just need to keep the filters clean and gasket area clean and it’s a nice machine.I had bought the matching dryer earlier and loved it so I decided to get the matching washer. If you maintain it it’s a good machine.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Jan 1, 2021
C2RV
4 out of 5 stars review

Quiet, clean and easy to use

[This review was collected as part of a promotion.] We've just a month of use, but this successor to our noisy top load is a vast improvement. HE efficiency with good variety of flexible settings. We bought an extended contract and hope to get years out of it.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Jan 10, 2025
Alisa M
1 out of 5 stars review

Dissatisfied customer

[This review was collected as part of a promotion.] I am not satisfied with this purchase. The washer barely fills with water even on the heavy duty settings and it runs for over one hour to complete a simple load. Wish I could return it, regret this purchase

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi there. Thank you for sharing your feedback on the LG Washer (WM3400CW) model. We understand your concern about the washer’s failure to meet expectations, especially regarding water levels and cycle times. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations. We suggest trying a few troubleshooting steps, such as selecting the "Deep Wash" cycle for additional water coverage or adjusting the load size to ensure optimal water levels.For additional help, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643. If you continue to have issues, we encourage you to reach out to us directly via social media @LGUSSupport for further assistance. ^Juvy

Nov 1, 2024
Rdhs
4 out of 5 stars review

Good overall

Overall washer is great. It seems to clean our clothes well. The only complaint I would have about the machine is the time it takes to complete a cycle. Not related to the machine, but we didn’t receive our free pedestals. This would have been much nicer if they had included them due to having to bend so much to get clothes in or out!

Review from lg.com
Helpful?7HUNDQCYJTK013578519234