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Customer reviews for LG 4.5 cu. ft. Front Load Washer with ColdWash for
LG 4.5 cu. ft. Front Load Washer with ColdWash
4.4 out of 5 stars
stars2,548 ratings2,543 reviews
  1. 5 stars69% (1,770)
  2. 4 stars18% (462)
  3. 3 stars5% (120)
  4. 2 stars2% (59)
  5. 1 star5% (137)

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Showing 2,171-2,180 of 2,543 reviews
Dec 11, 2020
Jordan 52
5 out of 5 stars review

It has the best cycle choices

[This review was collected as part of a promotion.] Bought this several months ago and am very pleased. It is very efficient and washes clothes thoroughly. Am impressed with the extraction spin cycle removes a large percentage of water which makes for faster drying

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
May 23, 2023
Uc
5 out of 5 stars review

Good 👍

I bought this LG washer in 2017, and it's still working very well, with 5 kids, almost daily wash. At least clothes looked better than other machines I had used in the past. I literally had it fixed once! And it is still working as new. Good job, LG.

Helpful?7HUNDQCYJTK013578519234
Oct 13, 2024
Brad Bbd
1 out of 5 stars review

Stop working properly right outside of warranty.

[This review was collected as part of a promotion.] First washer I've ever owned. Lasted a little over a year. Washer will not properly clean the clothes. I've used the setting where I had extra rinse and I've done three washes in a row. The washer sometimes runs and then gives an error code and then I have to start over. I am looking to replace it already with another brand or a better model.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hey Brad! Thanks for telling us about your LG washer experience. Keeping your clothes clean keeps you looking and feeling fresh, so we'd love to help! The most common cause of clothes not properly cleaned in multiple cycles is likely the detergent used causing a build-up of suds that create a residue within the tub. This can lead to bad odor and improper cleaning. This model LG washer is made to work only with HE (high-efficiency) detergents, so we recommend ensuring that your detergent is HE-rated. After that, we suggest a Tub Clean, which will clean the tub of any built-up residue. You can find more information on how to perform a tub clean here: http://spr.ly/6429qPutX. You can also find more information on the type of error code you're experiencing here: http://spr.ly/6421qPutZ. If you still need help, please connect with us on social media @LGUSSupport with your contact info and model number. We're always happy to lend a helping hand! *Joseph

Aug 20, 2021
Barnaby 114
1 out of 5 stars review

I have this machine for three months

I absolutely hate this machine the spin cycle is awful It’s loud sounds like a airplane taking off. Thumping constantly. Had technical support out and was told to put a towel in with sheets to make it more balanced. Really!!!! If I could return it I certainly would.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Dec 24, 2020
Sal12
3 out of 5 stars review

Not what expected

[This review was collected as part of a promotion.] I bought the LG washer & dryer a month ago and it was great on my bedding but not washing clothes very well. You can still smell the deodorant on shirts after the wash both on normal and heavy settings. Also having a hard time understanding why a wash would take 2hrs.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution. We apologize for any inconvenience this has caused. ^Daphane

Mar 11, 2021
Jannut
4 out of 5 stars review

Baseline front loader

[This review was collected as part of a promotion.] This is a good baseline model. Large capacity drum. However, it won't spin large items such as comforters, quilts or king-size mattress covers. My Whirlpool handled those items well. There is no cycle for just spin or rinse and spin. Everything else is good. It is quiet so far. I would recommend this with the caveats that it won't handle bulky items that become heavy when wet as mentioned above. Please research the models carefully before buying.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Dec 4, 2024
Anonymous
4 out of 5 stars review

Good, nice looking washer

This is the second one of this exact washer that I have bought in seven years. The first one just stopped spinning and it was cheaper to get a new one than have it repaired. These are decent washers with enough different settings to cover all wash loads. I particularly appreciate the "Towels", "Bedding", and "Speed Wash" options. That said, they must be treated carefully. Many parts are plastic, the printing rubs off with even a little water (it's not permanent), and it is not especially quiet. For the money, it is a good machine. It is actually the only one that would fit in the tight space in my forty-year old house, so that is the main reason I keep buying it. I hope it lasts more than 7 years with the exceptionally gentle treatment I give it.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Sep 17, 2021
Rober06
1 out of 5 stars review

Nothing about what we were expecting

We bought 1.5 years ago, to many noise and vibration, the washer is level and continues vibration a lot in some cycles, I work under the sun so to much sweat and dirt, all the time my clothes start smelling so bad 15 - 20 minutes after I start working, nothing happened before when we had a conventional washer top loaded, we try with a few tide detergent up to full detergent and the result was the same. I do not recommend this washer. Today appears CL and in the manual say keep for 3 seconds the lock button and nothing happens, we call and is close, I hope tomorrow will be another thing.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Aug 5, 2024
svkass24
1 out of 5 stars review

Works until the warranty is up. Do not recommend.

I’ve had this product for 3.5 years, just outside the warranty, and it’s now leaking from the bottom front where the tube drain is located. Machine is undamaged. I opened the little door to ensure the tube stopper was tightly sealed and clean, and I drain it every 6 months or so. I’m very disappointed.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi there. Thank you for sharing your experience with us. We understand your situation with the WM3400CW washing machine leaking from the bottom front, especially after 3.5 years of use. It’s concerning to hear that you’re experiencing issues despite maintaining the tube stopper and keeping it clean. As a troubleshooting step, please check if the drain hose is properly connected and free from any kinks or obstructions. Sometimes, leaks can occur if the hose is not securely attached. LG Washer – Why is My Front Load Washing Machine Leaking? - https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience and the opportunity to address your concerns. —Renzo

Nov 16, 2024
Beware of this product
3 out of 5 stars review

Bad choice for washer and dryer purchase

We purchased this washer and dryer and are less than satisfied. The company has been non responsive in requests for better instruction manuals in hard copy. The displays on the front of both the washer and dryer are impossible to read as they are not back lit. Impossible to read unless using a flashlight to shine on the screen. Very disappointed and they were not cheap. I recommend not purchasing.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hey there, thank you for sharing your thoughts. We want every customer to feel confident and satisfied with their purchase, and we’d love to help find some more information. While our manuals are available online for convenience, we understand the value of a hard copy and will take this feedback to the team. For the display visibility, we’d be happy to explore any adjustments or tips that might improve your experience. If you'd like, send us a message @LGUSSupport, and we’ll work with you one-on-one to find the best solutions. ^ Diego