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Customer reviews for LG 4.5 cu. ft. Front Load Washer with ColdWash for
LG 4.5 cu. ft. Front Load Washer with ColdWash
4.4 out of 5 stars
stars2,548 ratings2,543 reviews
  1. 5 stars69% (1,770)
  2. 4 stars18% (462)
  3. 3 stars5% (120)
  4. 2 stars2% (59)
  5. 1 star5% (137)

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Showing 2,161-2,170 of 2,543 reviews
Nov 18, 2024
FrustratedWithLG1
1 out of 5 stars review

Who Knows?!?!

The stacking kit came so late that the washer and dryer couldn't be set up and now just sitting in my living area and I can't even use this. Price dropped but 3 days after I ordered but LG refuses to offer price adjustment - some agents said to return it.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hello there! We appreciate you sharing your LG Washer, Dryer, and Stacking kit delivery experience. We always want to ensure that our deliveries help provide the most convenient experience for our valued customers. We'd love to look into options for the installation and stacking of your units on social media @LGUSSupport. Please message us with your contact info and model numbers. We'll be happy to help! *Joseph

Jul 18, 2023
KBLG
2 out of 5 stars review

Has a construction defect. LG should be ashamed

Bought this unit 4.5 years ago, partially based on reviews. Big mistake! The unit has a design defect, when spinning its Washer Hose With Bellow (LG port 4738ER1004B) "rubs" the vibrating drum and developes a hole, which starts leaking water to your floor. The very first time this happened 13 months after the purchase, i.e. it lasts "long enough" to survive the 12-m warranty. The next failure happened about a year ago, and this week here we go again. The washer is fully operational otherwise, the part is not expensive and easy to replace, but the potential for water damage is too big for my liking so it finally goes to the dump. I firmly believe that the company has to globally recall every single unit built with this part and provide a free replacement. Until this happens, I'm not buying their products.

Review from lg.com/ca
Helpful?7HUNDQCYJTK013578519234
Dec 31, 2020
Tom126
1 out of 5 stars review

Doesn’t Dry Properly

Using Sensor Dry on the Delcates setting, the dryer doesn’t dry properly. When finished clothes are still damp and must be dried on the manual setting for another 15 - 25 minutes. Sometimes clothes are a little damp even on the Normal and High settings.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Sep 8, 2021
Lisa1963
5 out of 5 stars review

Great Washer

[This review was collected as part of a promotion.] I bought this washer to replace my top loader which broke after only 3 years. While this machine seems to take longer than my old one to wash clothes, they come out almost dry and very clean. The manual does suggest wiping down the machine with a towel after each use and to leave the door open after use to keep it from having an odor, but that's a small price to pay to keep the machine fresh. The instructions that came with it are sparse but you can read some tips online about cycles, controls, etc. I haven't noticed any unbalanced loads or any other problems at all. Very happy with my purchase.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Sep 8, 2024
Tommy5219
5 out of 5 stars review

Replaced with the exact same washer

[This review was collected as part of a promotion.] This washer replaced another LG front loader I had for 15 years. Not much changed except for the Wi-Fi option which is not necessary and did not get. This washer throughly cleans clothes and should last as long as my last washer.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hello, Tommy! It’s wonderful to hear your new LG Washer is living up to the legacy of your previous one. Fifteen years is an incredible run, and we’re glad your upgrade is delivering that same thorough clean you’ve come to expect. Even without the Wi‑Fi features, it sounds like the washer is doing exactly what you need—quietly, reliably, and effectively! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Oct 13, 2024
Brad Bbd
1 out of 5 stars review

Stop working properly right outside of warranty.

[This review was collected as part of a promotion.] First washer I've ever owned. Lasted a little over a year. Washer will not properly clean the clothes. I've used the setting where I had extra rinse and I've done three washes in a row. The washer sometimes runs and then gives an error code and then I have to start over. I am looking to replace it already with another brand or a better model.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hey Brad! Thanks for telling us about your LG washer experience. Keeping your clothes clean keeps you looking and feeling fresh, so we'd love to help! The most common cause of clothes not properly cleaned in multiple cycles is likely the detergent used causing a build-up of suds that create a residue within the tub. This can lead to bad odor and improper cleaning. This model LG washer is made to work only with HE (high-efficiency) detergents, so we recommend ensuring that your detergent is HE-rated. After that, we suggest a Tub Clean, which will clean the tub of any built-up residue. You can find more information on how to perform a tub clean here: http://spr.ly/6429qPutX. You can also find more information on the type of error code you're experiencing here: http://spr.ly/6421qPutZ. If you still need help, please connect with us on social media @LGUSSupport with your contact info and model number. We're always happy to lend a helping hand! *Joseph

Aug 14, 2023
david homeowner
1 out of 5 stars review

14 of 17 months were good.

For 14 of 17 months, our WM3400CW was dependable and cleaned well. The first few months we had intermittent floods, maybe four times, eventually we got the filter/drain plug (behind flap at front, left, floor level) well-seated and the floods quit. All was well until August 2023. In between loads, while the door was open, the glass just broke and 90% of the glass fell to the floor in pieces. About five months past warranty for the door of a major appliance. Disappointing, to say the least. (Trying to add photo to this review)

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from Customer Care

Hey there. We appreciate your time in leaving us a review regarding your washer. We rely on customers like you, to let us know what we're doing right and wrong, so we can continue to provide the best experience possible. ^Anthony

Dec 4, 2020
KarelyB
5 out of 5 stars review

Excellent products!

[This review was collected as part of a promotion.] I bought the washer and dryer set 2 months ago and I have nothing bad to say! The clothing is significantly cleaner, less detergent consuming, the sensor on the dryer is great! My clothes dry super fast with this feature. I definitely would recommend these products!

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Nov 4, 2024
Salvadorie
5 out of 5 stars review

Very clean clothes

[This review was collected as part of a promotion.] Purchased both our washer and dryer off the Lg website. Delivered with care by two amazing guys that were incredibly kind and hooked up everything calm and carefully. Checked to make sure they were both working properly before they left. Very happy. We have done loads of laundry all weekend and they both did a fantastic job.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi! We appreciate you sharing your experience with your LG washer and LG Dryer. We’re thrilled to hear your delivery team made such a great impression and that both units jumped right into action for a full weekend of laundry duty. Nothing beats that fresh‑start feeling when everything works smoothly from day one! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Dec 9, 2020
Tracy555
5 out of 5 stars review

Awesome product

[This review was collected as part of a promotion.] I am very happy with my "new toy" as my husband calls it! We have 4 adults in our house, and alot of laundry!! It is very easy to use has alot of different settings, so anything you need it is at your fingertips. The available setting of spin speed is wonderful! The higher the spin speed the better the clothes are wrung out, and the less time needed in the dryer!!

Review from lg.com
Helpful?7HUNDQCYJTK013578519234