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Customer reviews for LG 4.5 cu. ft. Front Load Washer with ColdWash for
LG 4.5 cu. ft. Front Load Washer with ColdWash
4.4 out of 5 stars
stars
2,558 ratings2,553 reviews
  1. 5 stars69% (1,774)
  2. 4 stars18% (465)
  3. 3 stars5% (121)
  4. 2 stars2% (60)
  5. 1 star5% (138)

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Showing 2,141-2,150 of 2,553 reviews
Jul 31, 2024
Older model much better
3 out of 5 stars
3 out of 5 stars review

missing favorite function

I purchased this about a month ago to replace an older model. What I don't like is the function for adding more water to wash has been eliminated. I now must do smaller loads with the tiniest amount of detergent and add more rinses. Even with that the laundry does not seem as clean. This is not saving but costing me more not only in water, power but also the wear and tear of additional lengthy cycles to the clothes.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG

Hi there. Thank you for sharing your experience with us. We understand that your LG WM3400CW washer's removal of the "add more water" function is causing some inconvenience. To improve your washing results, try using the "Water Plus" option, which allows for extra water during the wash cycle. Additionally, ensuring the washer is not overloaded and using the recommended amount of HE detergent can help achieve better cleaning performance. LG Washer - Why is There No Water in My Front Load Washing Machine? - https://www.lg.com/us/support/help-library/lg-washer-why-is-there-no-water-in-my-front-load-washing-machine--20153089688891 If you continue to face issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience. —Renzo

Dec 16, 2024
1285
5 out of 5 stars
5 out of 5 stars review

Perfect washer with 1 major flaw

I have owned this for a month now and this washer cleans I mean really cleans laundry with ease. I read wifi in the description and thought that meant it would easily work with their app. I was wrong. Who makes a product with wifi that doesn't work with their app. Now I am stuck with this great washer that doesnt send notifications and a vintage drier that does. Ice machine dumb company

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hi there, we understand and appreciate you taking the time to share your experience with the 4.5 cu. ft. Ultra Large Front Load Washer, model WM3400CW. It’s great to hear how well the washer has been cleaning your laundry — strong wash performance is one of the key advantages of this model. Since you mentioned the Wi‑Fi feature, one helpful note is that this washer uses SmartDiagnosis™, which allows the ThinQ app to run diagnostic checks rather than provide full app control or notifications. Ensuring the setup steps are followed through the ThinQ app can help you get the most out of the connectivity features available. This guide walks through the connection process: https://www.lg.com/us/support/help-library/lg-thinq-connecting-your-device-to-the-lg-thinq-app-via-wi-fi-android--20153105641497TWW You can explore the full product details here: https://www.lg.com/us/washers-dryers/lg-wm3400cw-front-load-washer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Dec 9, 2020
Tracy555
5 out of 5 stars
5 out of 5 stars review

Awesome product

[This review was collected as part of a promotion.] I am very happy with my "new toy" as my husband calls it! We have 4 adults in our house, and alot of laundry!! It is very easy to use has alot of different settings, so anything you need it is at your fingertips. The available setting of spin speed is wonderful! The higher the spin speed the better the clothes are wrung out, and the less time needed in the dryer!!

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Dec 4, 2024
Anonymous
4 out of 5 stars
4 out of 5 stars review

Good, nice looking washer

This is the second one of this exact washer that I have bought in seven years. The first one just stopped spinning and it was cheaper to get a new one than have it repaired. These are decent washers with enough different settings to cover all wash loads. I particularly appreciate the "Towels", "Bedding", and "Speed Wash" options. That said, they must be treated carefully. Many parts are plastic, the printing rubs off with even a little water (it's not permanent), and it is not especially quiet. For the money, it is a good machine. It is actually the only one that would fit in the tight space in my forty-year old house, so that is the main reason I keep buying it. I hope it lasts more than 7 years with the exceptionally gentle treatment I give it.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Dec 11, 2020
Jordan 52
5 out of 5 stars
5 out of 5 stars review

It has the best cycle choices

[This review was collected as part of a promotion.] Bought this several months ago and am very pleased. It is very efficient and washes clothes thoroughly. Am impressed with the extraction spin cycle removes a large percentage of water which makes for faster drying

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Dec 31, 2020
Todd6895
5 out of 5 stars
5 out of 5 stars review

Great so far

[This review was collected as part of a promotion.] I'm very happy with this purchase. The only downside is the vibration caused by the spin cycle, but it's a small annoyance for how to dry the clothes come out of the washer. I bought some rubber feet that have reduced the vibration a little bit.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
Jul 29, 2024
John1941
5 out of 5 stars
5 out of 5 stars review

Outstanding choice, great features and good price

[This review was collected as part of a promotion.] Purchased this based on review and ratings available on Consumer Reports Digital Edition. Was one of the highest rated machines available and we definitely are not disappointed. Our old front loader was over 20 years old and due for replacement before it quit. Wife is very happy with the choice we made, has all the features she wanted and does everything so efficiently. Machine is very quiet, no vibrations and she adores the chimes it sounds when cycle is complete. You made an excellent product.

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hello there, John! Thanks for the wonderful review. Always great hearing your new washer is delivering the quiet, efficient performance you were hoping for. If you ever need anything, our team at @LGUSSupport is ready to help. #LifesGood ❤️ ‑Rich

Nov 12, 2024
Bobtail
1 out of 5 stars
1 out of 5 stars review

Horrible

Manual is terrible. No pictures to show what the buttons on the machine are for or do. Finally got it to wash a load of clothes but when it finished, the clothes were wet enough that I could wring water out of them and can’t figure out how to get it to spin. First time to use. May send it back to store. Tried to view full manual online and couldn’t get into the online Manuel for the ”complete owner’s manual.”

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LG Digital Care Team

Hey there! Thanks for sharing your experience—sounds like a quick-start guide with clear visuals could have made things easier for you. For an online version of the full manual, you can try visiting the [LG support page](http://spr.ly/6425sPeNL) and searching by model number for a complete, step-by-step guide. To get a stronger spin, you might also want to look for a spin or extra spin cycle option in the settings menu. If there’s anything specific you need help with, feel free to reach out—we’d love to make your laundry day smoother! ^ Diego

Oct 23, 2020
andres21st
1 out of 5 stars
1 out of 5 stars review

Brand new, never used and does not work

I bought this two days ago based on consumer reports review. Delivered in two days; however, upon turning it on for the FIRST time displays a TE error code. Spent an hour with tech support and they are going to send a repairman, wait for it, for a BRAND NEW WASHER! Will update after the repairman comes NEXT week!

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from LGE Social Media

Oh no! This is not the quality we expect from our products. Understandably frustrating and disappointing. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane

Aug 14, 2023
david homeowner
1 out of 5 stars
1 out of 5 stars review

14 of 17 months were good.

For 14 of 17 months, our WM3400CW was dependable and cleaned well. The first few months we had intermittent floods, maybe four times, eventually we got the filter/drain plug (behind flap at front, left, floor level) well-seated and the floods quit. All was well until August 2023. In between loads, while the door was open, the glass just broke and 90% of the glass fell to the floor in pieces. About five months past warranty for the door of a major appliance. Disappointing, to say the least. (Trying to add photo to this review)

Review from lg.com
Helpful?7HUNDQCYJTK013578519234
reply from Customer Care

Hey there. We appreciate your time in leaving us a review regarding your washer. We rely on customers like you, to let us know what we're doing right and wrong, so we can continue to provide the best experience possible. ^Anthony