Hello. Thanks for taking a moment to share your thoughts about your LG Washer, especially after seeing your previous unit last only 8 years. We appreciate the feedback, and we want to take a closer look at your specific LG model so we can help review what’s happening more clearly. To allow us to properly investigate the details of your specific product model and to see how we can assist with your washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello, Amy! We’re delighted to hear how much you’re enjoying your LG Washer. When the features line up perfectly with what you need, it makes laundry day feel a whole lot smoother, and it’s great knowing this unit is hitting the mark for you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Thanks for your feedback, Dan. We want your WM3400CW washer to run smoothly and reliably. Excessive vibration and water leakage can often be resolved with a few setup checks. Violent shaking may be caused by shipping bolts still being in place, an unbalanced load, or an uneven floor. Water leaks are commonly due to door seal issues or incorrect detergent use. Here are some steps to help: Vibration Troubleshooting ⦁ Remove shipping bolts: These must be taken out before use. Check the back of the unit. ⦁ Level the washer: Use a level tool and adjust the feet to ensure the washer is stable. ⦁ Balance the load: Mix large and small items evenly and avoid overloading. More vibration tips: https://www.lg.com/us/support/help-library/lg-washing-machine-troubleshooting-washer-vibration-issues--20152349186279TWW Leak Troubleshooting ⦁ Inspect the door gasket: Wipe it clean and check for debris or damage. ⦁ Use HE detergent: Excess suds from regular detergent can cause leaks. ⦁ Check hose connections: Ensure inlet and drain hoses are tightly secured. More leak guidance: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. – LG Digital Care Team ^Rich

We’re sorry to hear about the trouble with your washing machine and understand your frustration with the repair costs. We strive to deliver durable products and value your feedback. Please contact our LG CareQ Team at 1-888-542-2623 so we can review your case and explore possible options to assist you.

Hi, Erin. Thank you for reaching out about your LG Washer (WM3400CW) model. We understand the importance of having a washer that stays reliable well beyond the first couple of years.<br /><br />One helpful step you can try—if you still have access to the unit—is checking the inlet hoses and drain hose connection to ensure they’re fully tightened and seated properly. A loose or partially backed‑out connection can cause early leaks on this model. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. We’d be glad to take a closer look at what happened. Please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so our team can assist further. ^Juvy

Dear Valued Customer, Thank you for sharing your feedback regarding your LG WM3400CW washing machine. We understand your concerns about the increased cycle time compared to your previous model and sincerely apologize for any inconvenience this may have caused. Cycle durations can vary based on the selected settings and load characteristics. We would be happy to assist you in reviewing the settings to ensure optimal performance. Please feel free to contact our customer support team at 1-888-542-2623, available Monday through Sunday, from 8 a.m. to 9 p.m. Eastern Time, so we may further assist you. We’re committed to resolving this for you. Thank you for bringing this to our attention. Sincerely, The LG Electronics Team