Thank you for taking the time to review our product. We hate hearing you are having an issue with your washer. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane

Hi Quynh, we understand and appreciate you sharing your experience with your LG WM3400CW Front Load Washer. It’s great to hear that you’re finding it very good and easy to use. The simple, automatic operation is one of the things many customers enjoy about this model, and we’re glad it’s been a smooth fit for your laundry routine. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich