Hi, Steve. Thank you for reaching out and sharing what happened. We understand the importance of receiving the promotional benefits you expected when you purchased your LG Washer (WM3400CW) model. To check if promotional credits like Sam’s Cash were applied, log in to your Sam’s Club account and look at the “Offers” or “Rewards” section. Rewards may be issued after the return window or item processing.<br />Additionally, review Sam’s Club promotional terms on their website for eligibility. Also, if you haven&#39;t done so yet, we recommend contacting Sam&#39;s Club customer service at 888-746-7726 for potential solutions. For more guidance about the product, visit https://www.lg.com/us/support/product/lg-WM3400CW.ABWEVUS. We’d be glad to review your appliance details and assist with anything related to your unit. Please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here for you! ^Juvy

Hi Kimberly, thank you for sharing your experience regarding your LG Washer. Waiting longer than expected for a new washer can definitely disrupt your plans, and we appreciate you taking the time to explain what happened with the delivery timeline you were given. While retailers manage their own scheduling, your feedback is truly helpful for others considering where to purchase. For more information, you may contact Sam&#39;s Club Customer service 1 (888) 746-7726. <br /> <br /><br />If you’d like us to look into anything on our end or need further assistance, please feel free to email us at lgdigitalcare&#64;lg.sprinklrsupport.com.<br />- Avril

Hi there! Thank you for sharing your honest feedback on the LG WM3400CW Front Load Washer. We’re glad it’s meeting your needs overall, though we understand the concerns you’ve raised about water collecting in the detergent tray and buildup around the door gasket. To help, LG recommends regularly cleaning the detergent dispenser and performing a Tub Clean cycle to reduce residue and mold. You can find step‑by‑step guidance here: https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW. We appreciate your insights and will share them with our product team. If you’d like personalized support, feel free to DM us at @LGUSSupport. #LifesGood ❤️ LG Digital Care Team ^Rich

Hey there! We appreciate the feedback on this review! We can help out with repairs as well as techniques on keeping your washer free from any debris or odors here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. We would like to help out in any additional way possible. If you have additional questions on repairs or cleaning tips, let us know on social media @LGUSSupport. We're always here to help out as part of the LG family! ~ Ryan

Hello there Wendy. Awesome! We’re glad you loved the LG Dryer. We find it to be a favorite among many of our customers. Your review is a valuable information for our whole team. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. `Jai.

Hey, Dipak! We appreciate your feedback; we've attached a link with more info about what may be going wrong with your dryer, and if the troubleshooting there doesn't work, please be sure to call us at 800-243-0000! https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634 ^Ian

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki